5 Replies Latest reply on Apr 22, 2013 1:35 PM by kevin_intel

    Intel doesn't recognize?

    johnhoo7

      I think I have an Intel HD 3000, but I'm not entirely sure anymore because when I tried to update it, Intel said this wasn't generic.

       

      I don't know how to truly identify it, so I'll post my dxdiag for display devices.

       

          Card name: Intel(R) HD Graphics Family

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

               Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_1695103C&REV_09

           Display Memory: 1696 MB

         Dedicated Memory: 64 MB

            Shared Memory: 1632 MB

             Current Mode: 1366 x 768 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: LGD02F2

              Native Mode: 1366 x 768(p) (60.031Hz)

              Output Type: Internal

              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

      Driver File Version: 8.15.0010.2279 (English)

           Driver Version: 8.15.10.2279

              DDI Version: 10.1

             Driver Model: WDDM 1.1

        Driver Attributes: Final Retail

         Driver Date/Size: 1/7/2011 18:42:10, 7457280 bytes

              WHQL Logo'd: n/a

          WHQL Date Stamp: n/a

        Device Identifier: {D7B78E66-4256-11CF-6B7B-9F36A9C2C535}

                Vendor ID: 0x8086

                Device ID: 0x0116

                SubSys ID: 0x1695103C

              Revision ID: 0x0009

      Driver Strong Name: oem7.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2279:pci\ven_8086&dev_0116&subsys_1695103c

           Rank Of Driver: 00E60001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

         Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

             D3D9 Overlay: Supported

                  DXVA-HD: Supported

             DDraw Status: Enabled

               D3D Status: Enabled

               AGP Status: Enabled

        • 1. Re: Intel doesn't recognize?

          Hello johnhoo7,

           

          Thanks for the information.

           

          Would appreciate if you can post the Graphics report here so I can check the information, It seems that the report you posted shows the driver. Other good steps would be to let us know what the processor model is and I will let you know what the graphics controller on it is.

           

          Regards,

          • 2. Re: Intel doesn't recognize?
            johnhoo7

            Thanks for replying Kevin!

             

            My processor is a Core i5-2410M CPU @ 2.30 GHz

            And I think this is the graphics report:

             

            Intel(R) HD Graphics 3000

             

            Report Date: 4/18/2013

            Report Time[hr:mm:ss]: 20:15:28

            Driver Version: 8.15.10.2279

            Operating System: Windows 7  Service Pack 1(6.1.7601)

            Default Language: English (United States)

            DirectX* Version: 10.1

            Physical Memory: 4043 MB

            Minimum Graphics Memory: 32 MB

            Maximum Graphics Memory: 1696 MB

            Graphics Memory in Use: 243 MB

            Processor: Intel64 Family 6 Model 42 Stepping 7

            Processor Speed: 2294 MHz

            Vendor ID: 8086

            Device ID: 0116

            Device Revision: 09

             

            *   Processor Graphics Information   *

             

            Processor Graphics in Use: Intel(R) HD Graphics 3000

            Video BIOS: 2111.0

            Current Graphics Mode: 1366 by 768

             

            *   Devices Connected to the Graphics Accelerator   *

             

            Active Notebook Displays: 1

              * Built-in Display *

             

            Monitor Name: Generic PnP Monitor

            Display Type: Digital

            Gamma Value: 2.2

            DDC2 Protocol: Supported

             

            Maximum Image Size:

            Horizontal: 13.39 inches

            Vertical: 07.48 inches

             

            Monitor Supported Modes:

            1366 by 768 (60 Hz)

             

            Display Power Management Support:

            Standby Mode: Not Supported

            Suspend Mode: Not Supported

            Active Off Mode: Not Supported

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 30 E4 F2 02 00 00 00 00

            00 14 01 03 80 22 13 78 0A 05 85 9B 5B 54 94 26

            0E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

            01 01 01 01 01 01 12 1B 56 72 50 00 0C 30 24 28

            35 00 58 C2 10 00 00 19 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

            47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

            00 4C 50 31 35 36 57 48 34 2D 54 4C 43 31 00 FF

             

            * Other names and brands are the property of their respective owners. *

            • 3. Re: Intel doesn't recognize?

              Hello johnhoo7,

               

              Based on the processor model and the report you posted, in fact you have an Intel® HD graphics 3000 running in your system.

               

              If you want, you can check the processor information at the following link:

               

              http://ark.intel.com/products/52224/Intel-Core-i5-2410M-Processor-3M-Cache-up-to-2_90-GHz

               

              Thanks.

              • 4. Re: Intel doesn't recognize?
                johnhoo7

                Thanks for proving it was an Intel HD 3000. But I still have a question, why did the driver update utility say I had a customized driver?

                 

                Intel® Driver Update Utility.png

                • 5. Re: Intel doesn't recognize?

                  Hello johnhoo7,

                   

                  The reason the Intel® Update Utility said you have a customized drivers may is because you have an OEM system. We as Intel® provide the hardware to the system manufacturers like Dell, Toshiba, Acer, HP, etc… and they will design and create special drivers for your computer. This is also the reason why we always recommend customer to try the driver from the system manufacturer first.

                   

                  Due to this, there is also a chance that the drivers we provide may not work properly in the OEM computers since our drivers are generic drivers for these computers.