I am going to escalate your case to our engineer department. I would keep you posted.
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This CPU should support it.
Please check the following:
In the Processor ID utility, go to the CPUID tab and make sure all they fields are filled in.
What OS are you using? Not all Windows versions support virtualization and that would probably be reflected on this screen. See this page for a list of versions that support virtualization:
If all that checks out then refer them to this page, http://support.microsoft.com/kb/977206.
Microsoft has a tool that can help identify if all requirements are in place for virtualization.