4 Replies Latest reply on Jun 3, 2013 3:43 PM by joe_intel

    ICS issue My Wifi Dashboard

    fré

      Hello,

       

      Once again i'm having trouble with intel my wifi dashboard, couple of weeks ago I lost the possibility to share my internet connection. So far I've tried:

      1) reinstall Pro- set with intell my wifi (uninstalled by revo uninstaller) and cleaned up the registry.

      2) removed the wireless card from hardware mannagement - rebooted - reinstalled the card and driver with intel my wifi

      3) Checked the IP-Policy on the home wireless network and my ICS (both IPV4 and IPV6 are all set to automatic distribution)

      4) Used Complete Internet Repair from Rizonesoft

      5) enabled every single startupitem in MSCONFIG and Services.msc

      6) Checked my security suite and all intel applications have full access to my system. (also done a full reset of my antivirus)

       

      I'm using a A 6200 AGN + Windows 7 64 bit Home Edition, Dell XPS 15 L501X.

       

      Kind regards.

        • 1. Re: ICS issue My Wifi Dashboard
          Mark

          Hi fré,

           

          Thanks for posting

           

          It would have been helpful to know the driver version that you have installed, but in this case I would like to recommend the driver version 15.3.1 for your wireless driver and the dashboard.

           

          Here are some steps that you may follow in order to resolve your issue:

           

          1-            First download the latest drivers and software package (Wireless_15.3.1_s64.exe) and save them to your desktop.

           

          2-            http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3311&DwnldID=22116&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Centrino%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Wireless-N+130&lang=eng

          Then download the dashboard software: (Intel_My_WiFi_Dashboard_15.3.1_s64.msi)

          http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3551&DwnldID=22138&keyword=Intel%C2%AE+My+WiFi+Dashboard+Software&lang=eng

           

          3-            Remove the Intel® PROSet software from Control Panel\ Control Panel home\ programs, ‘uninstall a Program’, check also for any other PROSet software and uninstall it too.

          4-            Go to ‘Start’ right-click on ‘Computer’ click on Manage, on Computer Management window click on device manager (on the left panel) click on “Network Adapters”\Double-Click the adapter name\Drivers Tab and click on the “Uninstall” button if present.

          5-            Remove a folder named Wireless; it is located inside a hidden folder therefore prior deleting this folder you need to set the Folder Options in Advanced Settings to show hidden files, folders and drives, and then look for the Wireless folder found at C:\Users\YOUR_PROFILE_NAME\AppData\Roaming\Intel.

          6-            Install the latest drivers. (Double-click on the icon of the driver, click next, then accept the agreement, select “Custom installation’ make sure all the features are available, no red “X” marked)

          7-            Install the dashboard.

           

          Something else I may add is that very soon we will have a new tool that is going to replace the Intel® My WiFi Dashboard.

          • 2. Re: ICS issue My Wifi Dashboard
            fré

            Hello Mark,

             

            Unfortunate it didn't work, I am still unable to enable ICS, if I try to start the Dashboard it comes up with an error message (although a second attempt to start it up went error-free); here are the details:

                                                                                                      Translation

            Probleemhandtekening:                                                            Problem Signature

              Gebeurtenisnaam van probleem: CLR20r3                                Eventname of problem

              Probleemhandtekening 01: ccdash.exe                                    Problemsignature 01

              Probleemhandtekening 02: 15.3.0.0                                         Problemsignature 02

              Probleemhandtekening 03: 5035525f                                        Problemsignature 03

              Probleemhandtekening 04: mscorlib                                         Problemsignature 04

              Probleemhandtekening 05: 4.0.0.0                                           Problemsignature 05

              Probleemhandtekening 06: 504834e5                                       Problemsignature 07

              Probleemhandtekening 07: 6132                                              Problemsignature 08

              Probleemhandtekening 08: 67                                                  Problemsignature 08

              Probleemhandtekening 09: N51CFFZWZ1GFFVSLVRUB5UXQ1GVD0TXU          Problemsignature 09

              Versie van besturingssysteem: 6.1.7601.2.1.0.768.3                  Version of operating system

              Landinstelling-id: 2067                                                             Countrysetting-id

              Aanvullende informatie 1: 7cfb                                                  Aditional information 1

              Aanvullende informatie 2: 7cfbae4a90425bdc53dcf1ea83a8005d  Aditional information 2

              Aanvullende informatie 3: 3ef3                                                  Aditional information 3

              Aanvullende informatie 4: 3ef30e1b70c7670ac2ec6553d59f1d1f   Aditional information 4

             

            Kind regards.

            • 3. Re: ICS issue My Wifi Dashboard
              darylm

              Mark said, "Something else I may add is that very soon we will have a new tool that is going to replace the Intel® My WiFi Dashboard."

               

              When will this be available? I'm trying to get my wifi dashboard working but having the same problem as the OP, cannot get ICS to work.

              • 4. Re: ICS issue My Wifi Dashboard
                joe_intel

                We will let you know when the new software will be available. I am sorry for this inconvenience; in the meantime you may want to check the following information:

                 

                Unable to activate Internet Connection Sharing: When you turn on Hotspot, the Intel® My WiFi Dashboard software will attempt to enable Internet Connection Sharing (unless ICS has been turned off at the Hotspot Preferences window). If ICS cannot be enabled, it may be for one of the following reasons:

                 

                • Your system administrator has disabled ICS.
                • Your computer is running a version of Microsoft Windows* that does not support ICS (for example, Windows 7 Home Basic).
                • Your computer is not currently connected to the internet. To correct this, try the following:
                  1. Be sure that you do not have a wired connection. If you have an Ethernet cable plugged into your computer, unplug it.
                  2. Be sure that you have Internet access. Open a browser and try accessing a web site.
                  3. Turn Hotspot off and then back