Try using Run As Administrator when you open the command prompt. That got rid of the "could not get system information" message for me.
thank for the reply
I'm already Administrator of my Win 7 testing notebook. in any case I tryed but I got the same result.
In WinPE you are always administrator, so you should always have the right.
I was thinking that you need some other software , but the GUI works fine , so ...... ????
If I run rstcli64.exe also on another computer with Win 7 64bit, in a CMD prompt opened as administrator, I still get the same error message.
Can you post a screen shot of what happens on your Win 7-64 system when you open a CMD prompt using "Run As Administrator" and issue this command:
(that's a capital "i" for the parameter)
Thanks for posting the picture.
My next guess is that you don't have the drivers installed. Download the drivers and install them (using either the F6 method or using the Windows installer).
in the BIOS the controller is set as RAID (chipset QM77). In Windows 7 64bit SP1 , looking in Device manager, Storage Controllers -> Intel Mobile Express Chipset SATA RAID Controller - > Properties -> Driver , I see :
Intel , 2/1/2012, versiion 126.96.36.1996 , file iastor.sys.
Strange, because I'm sure I installed version 188.8.131.526 from hp softpaq sp60803.exe (Intel Rapid Storage technology). Let me reinstall it again.
After the reinstallation, I got date 5/30/2012 version 184.108.40.2066 for iastor.sys
ALso with the newer driver, I still have the same issue.
Yesterday I called a friend that is a very good system engineer. He works a lot with Microsoft SCCM.
When he tried to use RSTCLI64.exe got the same error.
In any case thanks for your suggestion because I discovered that I was not using latest driver version from HP site.
I wonder if there could be something about the drivers on the HP site. Can you provide the link you use for download? I'll download those exact drivers and see what happens.
You could also try the latest drivers from the Intel site. They are located here:
this is a descritption TXT file ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60803.cva
this is the HTML version ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60803.html
this is the driver package ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60803.exe
I'm going to download the driver from Intel site, using your link
I tried today to use RSTCLI64 also an HP dekstop computer. which is using another iastor.sys version 10.x.x.x , also fro HP site (HP 8300 SFF).
I'll let you know what happens with Intel driver from Intel site.
using the Intel driver from Intel site, 220.127.116.113, rstcli64.exe finally return to me the information about the controller, the disc and so on. it works.
I have to understand now if the issue is due to the driver version , 11.1.x.x and 11.2.x.x versus 11.7.x.x or is the HP version that is missing something.
Know I will try to use the version 18.104.22.1683 with WinPE and create a batch file to configure the flash cache, the array and enable the acceleration.
thank you very much, it was simple but I'm use to use the driver certified by HP on HP machine.
have a good week-end