I had a very similar sounding situation with a newly built desktop PC using a high end Premium Asus motherboard.
I could not get the drivers to install, it kept saying that my system didn't meet the minimum requirements, even though I had a 3770K CPU and the iGPU was enabled in the Bios.
I did finally manage to get the drivers installed, although that is as far as I have got so far, Quick Sync will still not function. I disabled render standby in my Bios and after that and a reboot, the iGPU frequency was showing in the Bios and the drivers and Lucid Logix installed successfully, or at least that is how it appeared at the time. The Quick Sync files, dll's, don't seem to be present and no application will use Quick Sync.
I don't have a display attached to the Intel graphics which I had hoped Lucid Logix would deal with but it doesn't look like it is.
I don't know much about laptops so I will take a quick guess. Can you enter your Bios and enable the Intel iGPU? It's whether the Intel graphics is able to function if Acer added a separate GPU.
Please note that your computer uses switchable graphics configuration. This type of configuration needs special drivers.
A computer with switchable graphics will need to use special drivers because the system itself will select automatically what Graphics card wants to use depending on the graphics usage or will use both at the same time.
Note that these drivers are provided by the computer manufacturer only and our drivers will not work properly in your system due to the special configuration.
I suggest you updating the drivers to the latest version from the system manufacturer website including the BIOS chipset.
You can get their contact information below:
I am sorry to hear you are still having problems.
You can also try our generic drivers. You may give it a try and it is possible that will work. You can get our latest generic driver at the following link: