3 Replies Latest reply on Dec 7, 2015 3:03 PM by JohnRoss2113

    Dell XPS14 using Intel HD 4000 Adapter - Driver Issue

    Barrie Sambrook

      I have a driver issue that has been effecting my new Dell XPS 14 Ultrabook since I got it new six months ago.  The system uses Win 8 - 64 Bit.O/S and two video adapters.  One is an NVIDIA  GT630M, the other is an Intel  HD Graphics 4000

       

      If I use any of the the latest Intel drivers, including the latest for the Intel adapter  9.18.10.3071 with a release date of 2013/3/19 I can't control the screen brightness with the F4 and F5 keys.

      If I roll back the driver to 9.17.10.2768 with a release date of 2012/5/26 , the screen brightness control works fine and I can adjust it using the F4 and F5 keys.

       

      I'm using the latest bios and chipset drivers  from Dell and the latest NVIDIA drivers.

       

      Dell keeps asking me to be patient and tells me that Intel are aware of the issue and that it should be corrected 'any day now'.

      I just installed the latest Intel driver and the problem still exists.

       

      This thing is driving me crazy and I'm hoping someone in the community can help.

       

      Thanks in advance!

      Barrie

       

      barriesambrook@shaw.ca

        • 1. Re: Dell XPS14 using Intel HD 4000 Adapter - Driver Issue

          Hello Barrie Sambrook,

           

          I understand you are having problem with using our driver in your Dell system.

           

          Based on your description, your system has switchable graphics. This is means it has the Intel® HD Graphic controller and the Nvidia video card.

           

          Since this is a special configuration, your system needs special software and drivers. I am afraid to tell that the drivers for this specific system need to be provided by the system manufacturer. We offer generic drivers for your system but as mentioned before, your computer requires special driver.

           

          Since you have tested the latest generic drivers from our side, you may try another generic driver version from our side by accessing to the following link:

           

          https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

           

          The other option would be to wait until the manufacturer of the computer release a driver for your system.

           

          Thanks

          • 2. Re: Dell XPS14 using Intel HD 4000 Adapter - Driver Issue
            Barrie Sambrook

            Thanks

            I went back to Dell and they were able to solve the issue with a new driver.

            • 3. Re: Dell XPS14 using Intel HD 4000 Adapter - Driver Issue
              JohnRoss2113

              Intel HD Graphics 4000 and Windows 10 & Windows 8.1   ( Brightness fix with latest driver)

               

               

               

              Brightness Fix with Driver Date 8/17/2015 )

               

               

               

              Brightness problem Solved

               

              Intel HD Graphics 4000 with NVIDIA® GeForce® GT650M graphics.

               

              Install:

               

              Intel HD Graphics 4000 Driver,     Driver Date: 8/17/2015

               

              Driver Version: 10.18.10.4276

               

              Make sure you backup your registry first before proceeding!!!!

               

              open regedit  in  Run Command

               

              Registry has wrong value:

               

              Currently reads as :

               

              [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000] "FeatureTestControl"=

               

                                                                                        "Edit DWORD 32 bit"=       f000

               

              Registry with New Value:

               

              You needed to change the value in registry to:  (   f008   )

               

              [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000] "FeatureTestControl"=

               

                                                                                       "Edit DWORD 32 bit"=        f008

               

              Then Restart Computer

               

              Brightness Fixed with Latest driver.

               

              Let me know if this was helpful to you

               

              jrreyn02@outlook.com