Graphics
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Intel HD Graphics Driver Update Problem

idata
Employee
28,211 Views

Hello everyone,

I tried to update my Intel HD Graphic driver to the 15.28.15.64.3062 version that came out 03/21/2013 and I'm pretty sure I don't have that version.

I downloaded the zip and the exe version but in both case it showed me the same error message:

"this computer does not meet the minimum requirements for installing the software"

I checked and I do have all the requirements that are written in the "Installation_Readme" file. I'm only not sure about the third condition which is:

"There should be sufficient hard disk space in the directory on the system in order to install this software" because I don't know where to find

that information but i think I have space because I have about 20 GB free on my C/ disk.

 

These are my computer information:

Computer : Toshiba Satellite L655 PSK1EE

Processor : Intel(R) Core(TM) i3 CPU M370 @2.40GHz

System type : 64-bit Operating System

Windows Edition : Windows 7 Home Premium 64 bit

 

If it's not enough just tell me what to add and how to find the information about it.

Thanks For Your Help!

109 Replies
Kevin_M_Intel
Employee
5,533 Views

Hello Adn1998,

I understand you need to install the latest Graphics driver for your Graphics controller.

Please note that the driver version 15.28.15.64.3062 that you are trying to install is for the 2nd generation processor or the Intel® HD graphics 3000/2000. This is the reason why it is showing errors when trying to install the driver.

The correct driver and the latest one from our side for your graphics controller can be downloaded from the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

It is important to mention that our driver is a generic driver. This is because we provide the hardware to the system manufacturer like in your case Toshiba, and they will design and create custom drivers for your system. Due to this, If you are having problems with this driver I suggest you contacting the Toshiba to get the specific drivers from them.

Just in case, here is their contact information:

800-457-7777

  1. http://www.toshiba.com/ www.toshiba.com

Thanks.

idata
Employee
5,533 Views

Hello,

Last night I tried to update my driver to the 15.28.15.64.3062. I restarted my computer as asked and when I restarted it, the screen was completely RED. I couldn't see anything. So, I shut off my computer and restarted it in Safe Mode with Networking and did a system restore to two days back. However, I still feel that I need to update my driver. Is there something you can help me with? Here is my computer information, please let me know if more is needed.

OS NameMicrosoft Windows 7 Home PremiumVersion6.1.7601 Service Pack 1 Build 7601Other OS DescriptionNot AvailableOS ManufacturerMicrosoft CorporationSystem NameSystem ManufacturerHewlett-PackardSystem ModelHP ENVY 15 Notebook PCSystem Typex64-based PCProcessorIntel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)BIOS Version/DateHewlett-Packard F.0C, 1/22/2013SMBIOS Version2.7Windows DirectoryC:\WindowsSystem DirectoryC:\Windows\system32Boot Device\Device\HarddiskVolume1LocaleUnited StatesHardware Abstraction LayerVersion = "6.1.7601.17514"User NameTime ZoneEastern Daylight TimeInstalled Physical Memory (RAM)8.00 GBTotal Physical Memory7.95 GBAvailable Physical Memory2.38 GBTotal Virtual Memory15.9 GBAvailable Virtual Memory9.71 GBPage File Space7.95 GBPage FileC:\pagefile.sys
Kevin_M_Intel
Employee
5,533 Views

Hello STARRT,

Since you are running the latest driver version (3062) for your graphics controller, I suggest you running the previous driver version we have available at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

It is also important to mention that the driver we provide is a generic driver that may work with your system. Due to this we recommend you contacting the system manufacturer website to download their latest driver and test their drivers that have been specifically designed and created for your computer.

Regards.

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jboni5
Beginner
5,533 Views

System Information

---------------

Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1

System Manufacturer: Apple Inc.

System Model: MacBookPro8,1

Processor: Intel(R) Core(TM) i5-2415M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

Memory: 4096MB RAM

Available OS Memory: 2218MB RAM

Page File: 1927MB used, 2505MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_00DB106B&REV_09

Display Memory: 916 MB

Dedicated Memory: 64 MB

Shared Memory: 852 MB

Current Mode: 1280 x 800 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: MS_9003

Native Mode: 1280 x 800(p) (60.223Hz)

Output Type: Internal

Driver Name: igdumd32.dll,igd10umd32.dll,igd10umd32.dll

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

Sir im having a problem updating my Intel(R) HD Graphics 3000 from 9.17.0010.2932 to the latest version.

im using a macbookpro 8 with bootcamp to run windows.

i successfully dowloaded and extract 15.28.15.64.3062 to update my driver but when i finished installing it is said ive successfully updated my drivers to 9.17.0010.2932 which is my current driver not the latest one

please help. and sorry for my bad english

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Kevin_M_Intel
Employee
5,534 Views

Hello jorgejb24,

I am afraid that the based on an agreement between Intel® and Apple, the support on Mac computers will be provided by Apple only.

At this point, I recommend you contacting Apple in order to get the support for your computer.

 

Thanks.
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DPand7
Beginner
5,533 Views

Same happend here!

I downloaded a graphic driver update for my Intel(R) HD Graphics 2000 with Package ID: w_MSDK-SNB_p_2.0.061 and Package Contents: w_MSDK-SNB, but it shows a message '"Your computer does not meet the minimum requirement for installing the software." I'v checked all the necessary requirements but i found all were sufficient to install ! Sir please do me a favour and help me...

My COMPUTERS Specifications:

  • Windows 7 Home Premium
  • Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10 GHz
  • Installed RAM: 2.00 GB
  • System Type: 32-bit Operating System
PHern1
Beginner
4,603 Views

I have a problem, i have the same problem, and do we need the micro sd card? because i lost it.. please help

------------------

System Information

------------------

Time of this report: 12/23/2013, 15:38:24

Machine name: PAOLO-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: eMachines

System Model: eMachines D730

BIOS: Ver 1.00PARTTBL

Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 3764MB RAM

Page File: 1565MB used, 5961MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

mkada3
Beginner
4,603 Views

Hello, Kevin.

I'm having the same problem with my laptop. I can't update my Intel HD Graphic driver.

Here's my computer's specification:

- Windows 7 Home Premium SP1 (64 bit)

- Intel(R) Core(TM) i3 CPU M380 @ 2,53GHz

- Installed RAM 4GB

The problem occurred when I tried to run the Amnesia: The Dark Descent (Frictional Games) game. It shows a message like this: "FATAL ERROR: Renderer # 0 could not be initialized! Make sure your graphic card drivers are up to date. Check log file for more information"

 

Thanks for your help!

 

Kevin_M_Intel
Employee
4,535 Views

Hi Locus,

If you have tried the steps mentioned above along with the manual driver installation, I recommend you contacting the computer manufacture so they can provide the driver designed for your system. Most of time, OEM computers have limitations as per the OEM design.

MarcosK,

You can try installing the following driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

In case you are still having problems I recommend you contacting the game developer to confirm the game requirements or contacting the computer manufacture so they can provide the driver designed for your system.

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MRyde1
Beginner
4,536 Views

Hi Kevin

It's not an OEM computer, I assembled it myself. There is already another video adapter in it - an ATI videocard, and I have Catalyst drivers installed for that... could it be causing some sort of software conflict, like Intel drivers trying to overwrite ATI drivers?

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Kevin_M_Intel
Employee
4,537 Views

When installing Intel® drivers should not be affected by other drivers since the files are storage in a different location.

I recommend you if possible disconnecting the video card and uninstall the current driver and download the following:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

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MRyde1
Beginner
4,537 Views

That did the trick. Had to uninstall all the Catalyst drivers first and after that I was finally able to manually update the system drivers (exe still didn't work). Thanks loads.

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VRoma4
Beginner
4,537 Views

Hello.I have the same problem.When I am trying to install the Intel HD graphic driver I have the error message:"this computer does not meet the minimum requirements for installing the software".Basically my computer is using just the AMD graphic card,and even if I install Intel drivers available it's not recognized in the device manager.I started noticing that when I render something my CPU is 100%,and the Physical memory is 50%. And sometimes I got this error message:"Display driver stopped responding and has recovered" meaning that something is badly wrong.Pleas help me.I have this issue for some time now.Thanks!

System Manufacturer: Sony Corporatio

System Model: SVE1513C1EW

BIOS: InsydeH2O Version 03.72.26R0170D5

Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz (2 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 4046MB RAM

OS:Windows 7 x64 Home Premium, (6.1, build 7601) Service Pack 1

Display Devices

---------------

Card name: AMD Radeon HD 7550M/7650M Graphics

Manufacturer: Advanced Micro Devices, Inc.

Chip type: ATI display adapter (0x6841)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_6841&SUBSYS_90AB104D&REV_00

Display Memory: 2774 MB

Dedicated Memory: 1007 MB

Shared Memory: 1767 MB

DFanz
Beginner
4,583 Views

Sir, actually I'm getting the same error.. I had checked all my system specs and it does support update to Intel HD 4400, but when I tried to update it, it say that my system is not supported.. This is my laptop specs;

------------------

System Information

------------------

Time of this report: 4/21/2014, 07:35:42

Machine name: ANONYMOUS

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire E1-572G

BIOS: InsydeH2O Version 03.73.06.0055V2.12

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz

Memory: 4096MB RAM

Available OS Memory: 3980MB RAM

Page File: 1939MB used, 6019MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_07751025&REV_09

Display Memory: 3833 MB

Dedicated Memory: 2099 MB

Shared Memory: 1734 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0430

Native Mode: 1366 x 768(p) (59.989Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3277 (English)

Driver Version: 10.18.10.3277

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/19/2013 16:20:32, 12090368 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-4A77-7F27B7C2C535}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x07751025

Revision ID: 0x0009

Driver Strong Name: oem9.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.10.3277:pci\ven_8086&dev_0a16&subsys_07751025

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_Stretc...

JDang5
Beginner
4,583 Views

I'm having a similar problem. I tried installing updates for my driver with no luck. Can you please tell me which one i should try?

Name: Intel(R) HD Graphics Family

Operating system: Windows 7 64bit

Computer: HP Pavilion p6-2016 Desktop PC

Processor:Intel(R) Pentium(R) CPU G620 @2.60GHz

Name: Intel(R) HD Graphics Family

Not sure If you need more information.

 

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DFanz
Beginner
4,583 Views

Hope that Kevin would like to lend a hand..

0 Kudos
Kevin_M_Intel
Employee
4,583 Views

Hi Deqz95,

Based on your system configuration you need to install this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

emptyroom3,

The driver you need to install can be downloaded at the following page:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23764 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23764

Now, if you have any problem during the installation of the driver you can try the steps mentioned at the following link:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

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JDang5
Beginner
4,583 Views

I tried to install that driver, but still had the "system does not reach minimum requirements." notice. I tried uninstalling like it said in the document, but still had the same notice. When I tried to manually install, there was a notification saying, "Windows has determined the driver software for your device is up to date." Not sure what to do.

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lmili
Beginner
4,583 Views

hey Kevin, the driver that you suggested says ''The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.''

you have any other suggestion?

i have a Dell n7110

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Kevin_M_Intel
Employee
4,583 Views

Hi emptyroom3,

The driver from our side is a generic driver that is why you get notifications messages. It is basically because the hardware is not matching correctly with the driver. At this point, my best recommendation is to contact your Computer Manufacture for them to provide the driver that has been designed specifically for your system.

oloshmrtvi93,

Please try this driver,

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23764 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23764

If you get the same notification message, please follow these instructions:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

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