Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20493 Discussions

performance down with new driver Win64_15313 for hd4000 in Sonic Allstar Racing transformed

idata
Employee
2,083 Views

Hello.

Using this driver decreases performance in Sonic Allstar Racing Transformend.

Everything starts to stutter und Loading is longer. Character list is hanging constantly.

What happend? was running better with drivers befor

Version:

15.31.3.64.3071

is this going to be fixed ?

thanks

(sorry for bad english, german forum didnt work for me)

0 Kudos
13 Replies
DArce
Valued Contributor III
656 Views

Could you please provide the driver versions that you tested before in which the game was working better?

Also, provide a dxdiag report from your system to get further details on the computer being used. To get this report, go to the Start menu, type dxfiag and then click on "Save all information"

0 Kudos
idata
Employee
656 Views

it was the version before the one with new GUI.

------------------

System Information

------------------

Time of this report: 4/9/2013, 09:51:11

Machine name: KONTO1-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)

Language: German (Regional Setting: German)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 12/19/12 16:45:39 Ver: 18.05

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7108MB RAM

Page File: 1983MB used, 12231MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09

Display Memory: 1760 MB

Dedicated Memory: 1024 MB

Shared Memory: 736 MB

Current Mode: 1440 x 900 (32 bit) (60Hz)

Monitor Name: PnP-Monitor (Standard)

Monitor Model: X1910WDS

Monitor Id: AMW0000

Native Mode: 1440 x 900(p) (59.887Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 12/14/2012 03:42:34, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-8778-C0A4B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x84CA1043

Revision ID: 0x0009

Driver Strong Name: oem8.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2932:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFilter...

0 Kudos
DArce
Valued Contributor III
656 Views
0 Kudos
idata
Employee
656 Views

helo sir. the linked driver is the bad one im talking about.

the latest one is the problemetic one.

i switched back to the old driver, listed in the dxdiag, to run the game properly.

sorry for the confusion.

In this video, starting at sec 15, you see character selection is stuttering and the long black screen is unnormal in this game.

with old driver it works fast and fine.

0 Kudos
DArce
Valued Contributor III
656 Views

One more thing I would like to confirm, are you seeing performance decrease with any other application or game or this only happens with this specific game? Have you checked any update or patch on that game too?

If you see it in other applications, please let us know which ones are being also affected or you tested with and under which circumstances.

0 Kudos
idata
Employee
656 Views

No other application is effected so far. It only decreased performance on this game.

i tested it with both, old and new driver. once switched back to old driver it works fine again.

0 Kudos
DArce
Valued Contributor III
656 Views

Let me check for further details and troubleshooting for this issue and get back to you

0 Kudos
idata
Employee
656 Views

any news on this subject ?

0 Kudos
DArce
Valued Contributor III
656 Views

At this moment we are still investigating on this behavior. Once we have an update, we will let you know.

0 Kudos
MAnga
Beginner
656 Views

hello, I just downloaded the new driver version 15.31.9.3165(9.18.10.3165) and tried to install from version 15.31.3.64.3071, I'm running windows 8 home edition 64 bits version and after a few seconds of the instalation process my computer reboots and shows the blue screen of death. My gaming perfomance is falling, I can't play Star Wars the Old Republic without getting this horrible lag, and I can't even play Halo CE anymore because the loading screen won't go away, please help us.

0 Kudos
DArce
Valued Contributor III
656 Views

Leteo39, please open a new discussion thread as your issue would not be the same as the one that is been discussed here and we will be glad to assist you

0 Kudos
MAnga
Beginner
656 Views

I'm sorry, I was sort of angry and I posted here since this was the first reasult leading to my issue, however this is the last time I post here, I advice Intel to remove the version 15.31.3.64.3071 since it can be considered to be hell, I tried to go back to an older version and instead of completing the installation my computer had a problem and my screen wouldn't start at all, I had to restore windows 8, I'm now running version 15.31.9.3165(9.18.10.3165) and it seems to be just fine, Halo CE runs perfectly although I haven't tried SWTOR yet because I'm still downloading, if I have any other issues I'll make a new thread.

Please Intel remove that Driver.

Thank you.

0 Kudos
Reply