2 Replies Latest reply on Apr 7, 2013 2:00 AM by chenzero

    HD 2500 XP stop working

    chenzero

      Hello,

      an XP system with SP3, CPU G2010 embeded graphics(type is HD 2500), already have installed the current latest graphics driver: 6.14.10.5437

      when running software related to DirectX(e.g some games or PassMark test software), the system went into low resolution(640x458) and prompt msg: igxprd32 stop working....

      can you help how to fix?

      Thanks!

        • 1. Re: HD 2500 XP stop working
          chenzero

          I paste the graphics report here.

          any help would be appreciated!

           

          //------------------------------------------------------------------------------------------------------------

          Intel(R) HD Graphics

           

          Report Date:            4/7/2013

          Report Time[hh:mm:ss]:        14:57:30

          Driver Version:            6.14.10.5437

          Operating System:        Windows XP Professional Service Pack 3(5.1.2600)

          Default Language:        Chinese (People's Republic of China)

          DirectX* Version:        9.0

          Physical Memory:        3490 MB

          Minimum Graphics Memory:    63 MB

          Maximum Graphics Memory:    256 MB

          Graphics Memory in Use:        52 MB

          Processor:            x86 Family 6 Model 58 Stepping 9

          Processor Speed:        2793 MHz

          Vendor ID:            8086

          Device ID:            0152

          Device Revision:        09

           

           

           

           

          *   Processor Graphics Information   *

           

           

          Processor Graphics in Use:        Intel(R) HD Graphics

          Video BIOS:            2126.0

          Current Graphics Mode:        1440 by 900

           

           

           

           

          *   Devices Connected to the Graphics Accelerator   *

           

           

          Active Monitors: 1

              *    Monitor    *

           

           

          Monitor Name:         即插即用监视器

          Display Type:            Analog

          Gamma Value:            2.2

          DDC2 Protocol:            Supported

           

          Maximum Image Size:

          Horizontal:            16.14 inches

          Vertical:            10.24 inches

           

           

          Monitor Supported Modes:

          640 by 480 (75 Hz)

          640 by 480 (60 Hz)

          800 by 600 (75 Hz)

          800 by 600 (60 Hz)

          832 by 624 (75 Hz)

          1024 by 768 (75 Hz)

          1024 by 768 (60 Hz)

          1152 by 864 (75 Hz)

          1152 by 870 (75 Hz)

          1280 by 1024 (75 Hz)

          1280 by 1024 (60 Hz)

          1440 by 900 (60 Hz)

          1440 by 900 (75 Hz)

           

           

           

          Display Power Management Support:

          Standby Mode:            Supported

          Suspend Mode:            Supported

          Active Off Mode:        Supported

           

          Raw EDID:

          00 FF FF FF FF FF FF 00 1E 6D EE 4B 27 14 00 00

          02 15 01 03 08 29 1A 78 EA 65 95 A2 58 54 9D 28

          0F 50 54 25 6B 80 95 0F 81 80 71 4F 01 01 01 01

          01 01 01 01 01 01 9A 29 A0 D0 51 84 22 30 50 98

          36 00 98 FF 10 00 00 1C 00 00 00 FD 00 38 4B 1E

          53 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 45

          31 39 30 38 0A 20 20 20 20 20 20 20 00 00 00 FF

          00 31 30 32 54 50 47 53 30 35 31 35 39 0A 00 21

           

           

          * Other names and brands are the property of their respective owners. *

          • 2. Re: HD 2500 XP stop working
            chenzero

            At last, I changed the Maximum Graphics Memory to 1024M in BIOS,

            and now, the problem fixed!

            Cheers!