1 2 3 Previous Next 88 Replies Latest reply on Mar 26, 2015 5:54 PM by jonathan_intel

    Centrino Ultimate N6300 AGN drops connections

    jkingma

      Hi!

       

      Today it worked for almost 5 hours.

       

      Then the connection was dropped and Windows 8 reported "limited" connectivity.

       

      I use the latest drivers.

       

      Got Events 8000, 5002, 5005 and 5070 errors which are not explained as :

      The description for Event ID 5002 from source NETwNe64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      \Device\NDMP59

      Intel(R) Centrino(R) Ultimate-N 6300 AGN

       

      The specified resource type cannot be found in the image file

       

      If you have a whip please convene you developer team and harass them to solve this problem.

       

      Thanks!

       

      00

        • 1. Re: Centrino Ultimate N6300 AGN drops connections
          joe_intel

          Hello jkingma.

           

          Have you tried uninstalling the driver completely and then reinstall it?

           

          Please indicate the status of the driver in device manager when the issue happens. Does it also happen in safe mode with networking?

          • 2. Re: Centrino Ultimate N6300 AGN drops connections
            jkingma

            I think I already tried that  but will make another attempt. Although I'm not sure it is possible to uninstall a network driver. It will be replaced my Microsoft own version won't it?

             

            1) Doing a Uninstall with remove drivers.

            2) Doing a restart ( just for kicks)

            3) Installing Wireless_15.6.exe

            4) reparing

            5) restarting

            6) windows 8 says "The connection is limited".

             

            hm, so no I have no connection permanentely.

            At least it is reproducable.

            But I rather hat they other situation =)

             

            7) restarting second time....

            this connection was made. It seems the intel drivers are not able to make a proper connection after one reboot.

            I'm wondering it I still get 5010 5002 and other errors:The problem is that your drivers don't have a description for these errors. Which makes trouble shooting tiresome. Unless of couse you can get down to the developers and provide a list for the NETwNe64 Source with the following IDs

            Event ID5002 :

            Event ID5005 :

            Event ID5010 :

             

            Just type them in your response. Other user can use these as well.

             

            Thanks you for your co-operation

            • 3. Re: Centrino Ultimate N6300 AGN drops connections
              Nathalie@Intel

              You can uninstall the network driver, and then without rebooting the system install the new ones, this way you prevent Windows* from loading the base drivers.

              There is no additional description for the event 5002 except "The specified resource type cannot be found in the image file." Which is generally described as a corruption/unsupported drivers.

              In this case going through the uninstall/reinstall of the software/drivers is the best approach, but also to address the possibility of unsupported drivers you may want to install the tested drivers from your laptop manufacturer instead of our generic drivers.

              • 4. Re: Centrino Ultimate N6300 AGN drops connections
                DrewO

                I am also having this problem with a Clevo P370EM - I followed all of your instructions (uninstall then install drivers without reboot) and it is still dropping.  The driver installed is - Driver Date 4/18/2013 Driver version 15.7.0.3

                 

                I am getting these issues in the event log -

                 

                -System

                 



                -Provider


                [
                Name]
                NETwNs64


                -EventID5060


                [
                Qualifiers]
                24576


                Level4


                Task0


                Keywords0x80000000000000


                -TimeCreated


                [
                SystemTime]
                2013-07-03T18:33:48.808036700Z


                EventRecordID30340


                ChannelSystem


                ComputerDREW-NEWLAPTOPC


                Security

                 

                -EventData

                 


                \Device\NDMP21

                Intel(R) Centrino(R)
                Ultimate-N 6300 AGN

                000008000200380000000000C4130060000000000000000000000000000000000000000000000000484D4143F60F0000

                 


                 

                 

                Binary data:

                 

                In Words

                 

                0000: 00080000 00380002 00000000 600013C4

                 

                0008: 00000000 00000000 00000000 00000000
                0010: 00000000 00000000
                43414D48 00000FF6

                 

                In Bytes

                 

                0000: 00 00 08 00 02 00 38 00  
                ......8.
                0008: 00 00 00 00 C4 13 00 60   ....Ä..`
                0010: 00 00 00 00 00 00
                00 00   ........
                0018: 00 00 00 00 00 00 00 00   ........
                0020: 00 00 00
                00 00 00 00 00   ........
                0028: 48 4D 41 43 F6 0F 00 00   HMACö...
                And also getting this -
                -System

                 



                -Provider


                [
                Name]
                NETwNs64


                -EventID5010


                [
                Qualifiers]
                24576


                Level4


                Task0


                Keywords0x80000000000000


                -TimeCreated


                [
                SystemTime]
                2013-07-03T18:22:50.296817200Z


                EventRecordID30003


                ChannelSystem


                ComputerDREW-NEWLAPTOPC


                Security

                 

                -EventData

                 


                \Device\NDMP6

                Intel(R) Centrino(R)
                Ultimate-N 6300 AGN

                000008000200380000000000921300600000000000000000000000000000000000000000000000001C00000072050000

                 


                 

                 

                Binary data:

                 

                In Words

                 

                0000: 00080000 00380002 00000000 60001392

                 

                0008: 00000000 00000000 00000000 00000000
                0010: 00000000 00000000
                0000001C 00000572

                 

                In Bytes

                 

                0000: 00 00 08 00 02 00 38 00  
                ......8.
                0008: 00 00 00 00 92 13 00 60   ....’..`
                0010: 00 00 00 00 00 00
                00 00   ........
                0018: 00 00 00 00 00 00 00 00   ........
                0020: 00 00 00
                00 00 00 00 00   ........
                0028: 1C 00 00 00 72 05 00 00   ....r...
                • 5. Re: Centrino Ultimate N6300 AGN drops connections
                  joe_intel

                  Did it work normally before? If so, what changed?

                   

                  You may open cmd as administrator and run the commands below, then restart your system.

                   

                  Netsh int ip reset

                   

                  Netsh winsock reset

                   

                  How to reset Internet Protocol (TCP/IP)

                  http://support.microsoft.com/kb/299357/en

                   

                   

                  Please check the articles below for other recommended troubleshooting steps:

                   

                  How do I improve my 802.11n wireless performance?

                  http://www.intel.com/support/wireless/wlan/4965agn/sb/CS-028449.htm

                   

                  Access Point (AP) firmware updates may resolve wireless network issues

                  http://www.intel.com/support/wireless/wlan/sb/CS-006321.htm

                   

                  NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

                  • 6. Re: Centrino Ultimate N6300 AGN drops connections
                    DrewO

                    When it is hard wired to the network (using network card integrated on the motherboard) it works just fine.  My laptop was working fine for 5 months being hard wired to my network in our winter home (recieved it 01/2013).  When we came back to our summer home - and started using the 6300 - my system orginally would just freeze nothing worked - mouse - keyboard, etc..  I then uninstalled and then installed the most recent drivers (several times - reset the adapter - the system stopped freezing - but - I now get a lot of the errors in the log file on my original reply..

                     

                    My router is on the current firmware - just to rule that out.  Again - if I hard wire the laptop - no problems - using the wireless 6300 - reset it - the system does not freeze - but get a the errors above

                     

                    Will reseting the TCP/IP and Winsock cause me any other potential issues - wanted to check that out before I do that.

                    I am current on all microsoft updates except for three optional updates for .NET and Client 4 .NET

                    • 7. Re: Centrino Ultimate N6300 AGN drops connections
                      DrewO

                      I am sorry - I forgot to mention that once I do reset the 6300 (disable and then enable) I am able to get out using the card - but - after a few hours - sometimes as long as 10 hours - I start getting those messages again.  I then have to disable then enable to be able to use it again.  I get the ! on the icon for the wireless adapter.

                      • 8. Re: Centrino Ultimate N6300 AGN drops connections
                        joe_intel

                        Did you try the steps from the last two links above?

                        Update the router’s firmware and make sure the wireless encryption is set to WPA(2)-AES, avoid any option that uses TKIP.

                        • 9. Re: Centrino Ultimate N6300 AGN drops connections
                          DrewO

                          I did have the Encryption Alogrithm set to TKIP and AES on the router - I changed it to AES.  I am already using WPA(2).

                           

                          The router is already up to date with the firmware.

                           

                          My 6300 advanced settings are already set based on the recommendations in your link above.  But I do not have "Throughput enhancement" as an option.

                           

                          Otherwise everything is as recommended.

                           

                          I will see if I get any of the errors of NETwNs64 Errorcode 5060, 5002, 5010.  I had them this morning and when I get them - there can be as many as 50 + or those in a row in the event log.

                          • 10. Re: Centrino Ultimate N6300 AGN drops connections
                            DrewO

                            I am still getting a lot of errors in the event log along with the wireless card still needing to be reset.  The errors I continue to get is (event id can be 8000, 5010, 5002) this last group created well over 500 of these events -

                             

                            The description for Event ID 5010 from source NETwNs64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


                            If the event originated on another computer, the display information had to be saved with the event.


                            The following information was included with the event:

                            \Device\NDMP18

                            Intel(R) Centrino(R) Ultimate-N 6300 AGN

                            The specified resource type cannot be found in the image file

                             

                            Thanks

                            • 11. Re: Centrino Ultimate N6300 AGN drops connections
                              DrewO

                              I have my laptop go to sleep - it appears that most of my problems is once the laptop wakes up and tries to do a backup of my laptop.

                              • 12. Re: Centrino Ultimate N6300 AGN drops connections
                                joe_intel

                                Just in case it is power related you may try disabling the power saving feature from device manager.

                                It is also a good option to check with the system manufacturer in case of hardware issue.

                                • 13. Re: Centrino Ultimate N6300 AGN drops connections
                                  DrewO

                                  I did disable the power saving feature and I am still getting those events.

                                  • 14. Re: Centrino Ultimate N6300 AGN drops connections
                                    nqduy

                                    I also have this problem. My laptop is a Lenovo W530, same card, same error codes, same issues. I realized tried everything mentioned here (prior to visiting this page) and the problem never went away or got better for me.

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