Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20498 Discussions

screen resolution change when turn off monitor

idata
Employee
4,198 Views

Hi, I captured it and you can see it here http://dl.dropbox.com/u/54513180/screen%20resolution.avi http://dl.dropbox.com/u/54513180/screen%20resolution.avi

Somehow, everytime i switch off my monitor, the screen resolution will change to smaller size.

When I turn on, it will change back. The is frustrating as some program or icons will shift.

Is there anyway to let it not change the screen resolution when i switch off my monitor?

Am using G2020 intel processor build in graphics with the latest driver.in windows 8 64bit g, as shown here

http://i.imgur.com/0dEkyHV.png http://i.imgur.com/0dEkyHV.png

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13 Replies
idata
Employee
1,813 Views

done a second test show that monitor disappear after switching off as shown

it will reappear after turning on

http://dl.dropbox.com/u/54513180/test2.avi http://dl.dropbox.com/u/54513180/test2.avi

wonder why it is like that after i change to dvi instead of vga

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Allan_J_Intel1
Employee
1,813 Views

The problem is that your processor is first generation graphics, in other words, Intel HD Graphics and you are using Windows* 8. In this case, you have loaded Windows generic drivers that are inbox drivers, they do not contain all proper features for your graphics controller.

Please bear in mind Intel did not develop drivers for Intel HD Graphics running Windows* 8. Your graphics controller supports full windows 7 32 or 64 bit.

See here for more information:

http://www.intel.com/support/graphics/sb/CS-033838.htm http://www.intel.com/support/graphics/sb/CS-033838.htm

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idata
Employee
1,813 Views

My cpu is ivy G2020 with intel hd graphic, driver is latest available

as shown below and not generic drivers.

Product Detectedhttp://www.intel.com/support/graphics/sb/CS-033849.htm Intel® HD Graphics 2500 or Intel® HD GraphicsCurrent Driver Installed9.17.10.2932Your driver is current.
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idata
Employee
1,813 Views

This is very annoying bug in Windows.

My config:

Windows 8 Pro (64-bit),

Intel HD Graphics 3000,

NEC MultiSync PA231W via DisplayPort.

I have this bug since Windows 7. In my case, according to http://support.microsoft.com/kb/2625567 http://support.microsoft.com/kb/2625567, it's related to DisplayPort. Nothing changed in Windows 8.

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idata
Employee
1,813 Views

i switch to dvi and this problem persist, when using vga it is ok

not sure why but this is annoying

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Allan_J_Intel1
Employee
1,813 Views

I will forward this thread to the engineering department, if more information is needed, I will come back here and post some updates.

Allan.

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NICHOLAS_F_Intel
Employee
1,813 Views

Hi Stanley & Andrey,

Have you updated to the latest drivers for your configuration?

Stanley: Download this driver here; https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22605&lang=eng Download Center

Andrey: Download this driver here; https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng Download Center

Let me know if after upgrading your drivers, this issue is still happening.

Also, @Stanley, if you can clarify for me please; I'm looking at your .AVI video.. the first resolution is when it is running normally, the second resolution is when you turn the display off and then back on, and the last resolution is after it automatically adjusts to the right size again, correct?

Thanks,

-Nic

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NICHOLAS_F_Intel
Employee
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Also, can both of you provide a copy of your DxDiag's (Start -> Run -> Dxdiag -> Save All Information) and your Intel® Graphics Driver Report (Ctrl + Alt + F12 -> Options & Support -> Information Center -> Save)

Just post them here so I can take a look!

Thanks again,

-Nic

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idata
Employee
1,813 Views

Hi Nic,

yes, I'm using the latest drivers.

Actually, some time ago I found a sort of solution http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/4d8f3aef-8c04-481b-a69a-ec0fbf3669c2/ here (RMNixon's post by Saturday, June 16, 2012 5:41 AM).

Dxdiag

------------------

System Information

------------------

Time of this report: 4/24/2013, 20:54:26

Machine name: ANDREY-PC

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502)

Language: Russian (Regional Setting: Russian)

System Manufacturer: INTEL_

System Model: DZ68DB__

BIOS: DBZ6810H.86A.0043.2012.0615.2054

Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 8100MB RAM

Page File: 5347MB used, 3152MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Sound Tab 4: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0122&SUBSYS_201B8086&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: NEC MultiSync PA231W(DisplayPort)

Monitor Model: PA231W

Monitor Id: NEC67E5

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: Displayport External

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.3062 (English)

Driver Version: 9.17.10.3062

DDI Version: 10.1

Feature Levels: 10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: 3/8/2013 19:10:18, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4262-11CF-C0E8-1100B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0122

SubSys ID: 0x201B8086

Revision ID: 0x0009

Driver Strong Name: oem40.inf:5f63e534f67086e7:iSNBD0:9.17.10.3062:pci\ven_8086&dev_0122

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_E...

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idata
Employee
1,813 Views

Driver report:

Intel(R) HD Graphics 3000

Report Date: 4/24/2013

Report Time[hh:mm:ss]: 21:01:49

Driver Version: 9.17.10.3062

Operating System: Windows 8 (6.2.9200)

Default Language: Russian (Russia)

DirectX* Version: 11.0

Physical Memory: 8099 MB

Processor: Intel64 Family 6 Model 42 Stepping 7

Processor Speed: 3392 MHz

Vendor ID: 8086

Device ID: 0122

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 3000

Video BIOS: 2132.0

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 1

* Digital Display *

Monitor Name: NEC MultiSync PA231W DisplayPort

Display Type: Digital

Gamma Value: 2,2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 20,08 inches

Vertical: 11,42 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (75 Hz)

640 by 480 (72 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1152 by 870 (75 Hz)

1280 by 960 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 720 (60 Hz)

1360 by 765 (60 Hz)

1400 by 1050 (60 Hz)

1440 by 900 (60 Hz)

1600 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 38 A3 E5 67 00 00 00 00

10 15 01 04 B5 33 1D 78 E2 08 65 A3 56 4C 9E 25

11 50 54 BF EF 80 81 C0 81 40 81 80 8B C0 95 00

90 40 B3 00 A9 C0 02 3A 80 18 71 38 2D 40 58 2C

45 00 FE 1F 11 00 00 1E 00 00 00 FD 00 32 55 1F

53 10 00 0A 20 20 20 20 20 20 00 00 00 FC 00 50

41 32 33 31 57 0A 20 20 20 20 20 20 00 00 00 FF

00 31 34 31 30 32 31 37 37 55 42 0A 20 20 00 A5

* Other names and brands are the property of their respective owners. *

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NICHOLAS_F_Intel
Employee
1,813 Views

Hi Andrey,

Can you provide a description of your systems behavior post-workaround?

Thanks,

-Nic

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idata
Employee
1,813 Views

Hi Nic,

after this workaround I just have no problem with resolution change after turning off my monitor. I have changed in the registry the default resolution (1024x768) to the resolution of my monitor (1920x1080). Since the default resolution and screen resolution are the same now there is no problem. But this is definitely a workaround, not a proper solution.

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idata
Employee
1,813 Views

seems logical, intel should change the default resolution in the registry too with the new driver unless they have a better solution to it

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