8 Replies Latest reply on May 15, 2013 4:06 AM by jFedchhin

    520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012

    nhinkle

      I've been banging my head against a wall trying to get an Intel 520 240GB ssd to work with the LSI2308 SAS controller built in to the SuperMicro X9DA7.  I am running Windows Server 2012.  The adapter sees the SSD, but I can't format it - disk manager just hangs.

       

      I have also tried a 120GB 520 - it quick formats after an unusually long time.  However, if I try to run the SSD toolbox diagnostic scan it throws a read error almost instantly.  The 240 also throws a read error in the toolbox.

       

      I can take these drives and attach them to the SATA controller that hangs off the C602 chipset and they format just fine and pass the full diagnostics, so it comes down to incompatibility with the SAS controller.  Any ideas on how to address this?  SM's support is mute.

       

      As to troubleshooting: the X9DA7 came with LSI 2308 P13 firmware installed.  I have upgraded to P14 firmware and tried the controller with both the IR (raid) and IT (HBA) versions.  I've used both the out of box drivers and versions 2.00.57, 2.00.58, and 2.00.60 of the LSI drivers.  Same result.

        • 1. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
          Nathalie@Intel

          Thank you for your post. The issue you describe indeed appears to be a compatibility issue. In these cases just as you did, you would try different drivers/firmware for the controller; see if you a recent BIOS update adds compatibility. We usually do not recommend using single SSDs on any RAID or SAS controller since the specific SSD would need to be listed on the compatible/tested hardware list of the controller.

          1 of 1 people found this helpful
          • 2. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
            nhinkle

            Thank you Nathalie,

             

            I tried both SSDSC2BW240A3 and SSDSC2BW120A3.  I would have thought the 120 would work as SM lists SSDSC2BW120A3FE as compatible here (second down from the top): Super Micro Computer, Inc. | Support | Resources

             

            I will attempt take it up again with SuperMicro, though the online support has been unresponsive so far.

            • 3. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
              roguesmci

              Did Supermicro respond to you yet?

              • 4. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
                nhinkle

                Roguesmci,

                 

                No, SM has been silent and absolutely useless.  No replies, no support.

                 

                That said, I tried a Samsung 840 pro in the same hot swap bay and it works like a champ.  The Intel 520's are relegated to hanging off the Intel C602 SCU ports and I'm moving on because I don't have the time to argue with Intel, SM, and LSI over why their stuff doesn't work.  Seriously, it is about as incestuous as it gets = LSI owns Sandforce, Intel implements the Sandforce controller in their SSD, SM buys their SAS controller from LSI, and low and behold - the LSI stuff doesn't work and Intel and SM point at the sky when you ask them why it doesn't work because they have no clue.  I might think this a valid reason to short LSI stock.

                • 5. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
                  parsec

                  If you search on the SuperMicro part number, you'll find that it is an Intel 520 SSD, but sold as a SuperMicro model. Is this just the OEM version of the 520, or something unique to SuperMicro? I wonder if the SSDSC2BW120A3FE model has different firmware?

                  • 6. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
                    Staggrlee

                    Try disabling TRIM.

                     

                    How to Disable TRIM Command:

                    In the Elevated command Prompt windows, type the following:

                    fsutil behavior set disabledeletenotify 1

                     

                    How do I know if TRIM is working in Windows 7?

                    In the Elevated command Prompt windows, type the following:

                    fsutil behavior query disabledeletenotify

                    Results explained below:

                    DisableDeleteNotify = 1 (Windows TRIM commands are disabled)

                    DisableDeleteNotify = 0 (Windows TRIM commands are enabled)

                    • 7. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
                      nhinkle

                      So, after a month of swapping emails with long delays between replies, SM has replicated an Intel 520 Series SSD having read errors in SSD toolbox when it is connected to the X9DA7's onboard LSI2308 controller.

                       

                      They have been able to format and copy files, so their answer is:  The Intel SSD Toolbox is incompatible with Windows 2012.

                      • 8. Re: 520 SDD incompatible with LSI2308 on SuperMicro X9DA7, W2012
                        jFedchhin

                        I have toolbox 3.1.2 running with Windows Server 2012 with Intel Series 520 240GB drives on a Gigabyte GA-Z77X-UP4TH.  It works fine.

                         

                        I also have toolbox 3.1.2 running on Windows 7 Pro with Intel Series 520 240GB drives on a SuperMicro X9DA7 connected to both the C602 and the LSI2308.  Driver updates alone will help with Series 520 240GB drives connected to the C602, but not the LSI2308.  The only way I got Series 520 240GB drives on a SuperMicro X9DA7 connected to the LSI2308 to work was to do all of the following:

                         

                        1/  Update Drivers as you did

                        2/  Change LSI firmware to IT mode as you tried, and

                        3/  Update the SuperMicro system BIO to AMI BIOS X9DA73.226, this updates the Intel SCU to v 3.5.x

                         

                        With these changes toolbox will work with all Series 520 240GB drives on either controller on a SuperMicro X9DA7, however, there is still an issue:

                         

                        The Series 520 drive does not contain a capacitor backup like the series 320 or 710.  Per Intel SCU documentation, when using Intel SCU versions prior to v3.6 this type of SSD can "go to sleep" at inopportune times causing data loss.  Intel released v 3.6.x of the SCU in November, 2012 to fix this problem.  Unfortunately, SuperMicro, as of May, 2013, has yet to release an update to the system BIOS for the X9DA7 with SCU v 3.6.  After 9 months of struggling with this issue on an X9DA7, I have concluded that this motherboard is junk and SuperMicro support lacking.