3 Replies Latest reply on Apr 4, 2013 1:43 PM by kevin_intel

    BSOD 0x3b caused by igdkmd64.sys

    corpgator

      I've been having this problem for a while now but never connected it to the integrated graphics.  I have a discrete card that I use, but I have dummy monitor set up on the integrated graphics, so I can take advantage of Intel Quicksync for watching movies.  I have a 2500k that is currently not overclocked. 

       

      I used to get a lot of crashes during startup when I had Windows 7 if I started the system with my tv on.  I never experienced any other crashes.

       

      I recently wiped my drive and installed Windows 8.  The crashes have been coming often during startup with the tv off and I have also experienced several crashes when I turn off the tv and leave the computer running.  I'll turn it back on to a blue screen.  Every minidump shows igdkmd64.sys as the culprit.  It makes sense because the system is switched onto the integrated graphics.  I have never seen a single crash with the tv on. =

       

      I have used multiple drivers and the ones that come on the discs with Win 7 and 8 seem not to crash.  From reading different forums, it seems that this started with later drivers.

       

      I've done a lot of stress testing due to overclocking experiments with Prime95 and have never had a crash there except what was related to undervolting the CPU. 

       

      My next testing step would be to take out the discrete card and run just on the integrated graphics, but I don't want to do that if there's some alternative. 

      Here's what blue screen view shows:

       

      ==================================================

      Dump File         : 031513-9953-01.dmp

      Crash Time        : 3/15/2013 1:26:42 PM

      Bug Check String  : SYSTEM_SERVICE_EXCEPTION

      Bug Check Code    : 0x0000003b

      Parameter 1       : 00000000`c0000005

      Parameter 2       : fffff880`04e3df6d

      Parameter 3       : fffff880`0464f560

      Parameter 4       : 00000000`00000000

      Caused By Driver  : igdkmd64.sys

      Caused By Address : igdkmd64.sys+23af6d

      File Description  :

      Product Name      :

      Company           :

      File Version      :

      Processor         : x64

      Crash Address     : ntoskrnl.exe+7b040

      Stack Address 1   :

      Stack Address 2   :

      Stack Address 3   :

      Computer Name     :

      Full Path         : Z:\031513-9953-01.dmp

      Processors Count  : 4

      Major Version     : 15

      Minor Version     : 9200

      Dump File Size    : 321,632

      ==================================================