3 Replies Latest reply on Apr 26, 2013 5:36 PM by Fred_Intel

    hd 3000

    Andrea

      hello!!

      I have got a pc based on two gpu: one is HD 3000 and other is nvidia geforce 640m.

      I have got some problem with hdmi connection: on display appears some lines in dynamic scenes that make impossible to watch a film.

      I set Nvidia as default gpu, but also if I set HD 3000 as default gpu the problem persists.

      how can I fix problem ??

        • 1. Re: hd 3000
          Fred_Intel

          Hi Andrea,

           

          Since your computer has two graphics controllers then the generic graphics driver we provide will not work properly in that computer.  The computer manufacturer provides a special driver that has been designed to work with both graphics controllers.  I recommend contacting the computer manufacturer in order to get a graphics driver update and more advanced troubleshooting steps for this issue.

           

          Thanks!

          • 2. Re: hd 3000
            Andrea

            sorry for the delay.

            thank you for his answer.

            therefore have I to contact Acer to get a special driver ??

            can' t I disable the management of HDMI from Intel graphics and delegate this work to Nvidia graphics ??

            thank for your help.

            • 3. Re: hd 3000
              Fred_Intel

              Hi Andrea,

               

              Depending on how the computer is configured then you will be able to use one graphics card or another.  Acer can help you as well checking how to use one graphics card or another.