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HD 4000 HDMI video-only flicker after Windows 8 upgrade [SOLVED]

Xenon2000
New Contributor I
6,957 Views

Update 2010.10.02: In the end, and skip to the 2nd page for my full description, the issue was resolved by Intel with a new graphics driver and new control panel for the IGP. I haven't had a single flicker and I installed it some time ago. I wish I had the link to share.

-------------

I have the i7-3770K with 3 displays. But currently not all running at the same time. I have 2 monitors that I normally run. VGA and DVI-D. 4x4GB RAM. No GPU card. Only using the HD 4000 for now.

The 3rd display is a 1080p TV via HDMI. When I want to watch a movie or hulu or something, I disable my VGA display and enable the HDMI TV. When I was using Windows 7 x64, I never had any issues. But I have recently upgraded to Windows 8 x64. And now occasionally the HDMI display will flicker black and come right back. It's very fast for me and the HDMI audio doesn't ever get interrupted.

I have since upgraded the HD 4000 drivers straight from Intel. Same issue. I haven't tested removing all be one Ram module. Just annoying that it was working in windows 7 x64 with no issues and now it's having issues in Windows 8.

I built the system almost a year ago and have been using this 3 display setup for at least 6 months. I just upgrade to Windows 8 x64, about 3 weeks ago. The only change has been upgrading to Windows 8. All the same hardware. BIOS version is the latest stable from Gigabyte.

Here are my specs:

Case: Cooler Master HAF-912

CPU: i7-3770K

Cooler: Noctua NH-D14

PSU: Corsair Professional Series AX 850 Watt (AX850)

MB: Gigabyte GA-Z77X-UD5H (BIOS latest stable version, F14, I don't want to use beta)

RAM: 16 GB (4x4GB) Corsair Vengence LP CL8 model: CML16GX3M4X1600C8 (Low Profile to fit under huge cooler)

SSD: (Drive C) 240 GB mushkin Chronos Deluxe

HDD: (Drive D) 2 TB 7200 rpm

ODD1: LG Blu-Ray writer HL-DT-ST BD-RE BH10LS30

ODD2: ASUS DVD writer DRW-24B1ST revision c

Video: Still using the HD 4000

Sound: Onboard

OS: Was Windows 7 when I built the PC. Is now Windows 8.

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36 Replies
Fred_D_Intel
Employee
1,055 Views

Hi Shawn,

I recommend you uninstall the graphics driver from Programs and Features in Control Panel first and then install the graphics driver Gigabyte provides in their website. This is the link to their driver http://ca.gigabyte.com/products/product-page.aspx?pid=4139# dl http://ca.gigabyte.com/products/product-page.aspx?pid=4139# dl

If the issue persists you can try the generic graphics driver we have in our website. This is the link to our driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

Thanks!

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Xenon2000
New Contributor I
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Fred_Intel wrote:

Hi Shawn,

I recommend you uninstall the graphics driver from Programs and Features in Control Panel first and then install the graphics driver Gigabyte provides in their website. This is the link to their driver http://ca.gigabyte.com/products/product-page.aspx?pid=4139# dl http://ca.gigabyte.com/products/product-page.aspx?pid=4139# dl

If the issue persists you can try the generic graphics driver we have in our website. This is the link to our driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

Thanks!

I will try that out. Both the drivers are from last year. I was using the same Intel supplied driver, the one you linked, before upgrading to Windows 8 and it worked fine in Windows 7. But since the upgrade I have this issue. The Gigabyte supplied one is only slightly older. But I will try re-installing and see if that makes a difference.

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Xenon2000
New Contributor I
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Fred_Intel wrote:

Hi Shawn,

I recommend you uninstall the graphics driver from Programs and Features in Control Panel first and then install the graphics driver Gigabyte provides in their website. This is the link to their driver http://ca.gigabyte.com/products/product-page.aspx?pid=4139# dl http://ca.gigabyte.com/products/product-page.aspx?pid=4139# dl

If the issue persists you can try the generic graphics driver we have in our website. This is the link to our driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

Thanks!

No good. I uninstalled the latest driver, rebooted and then installed the slightly older Intel driver from the Gigabyte site, and rebooted. Same black out.

I then uninstalled, rebooted, and installed the previously installed latest Intel driver from the Intel site. Rebooted and I still get the black outs.

So I don't know what is the deal with the HD4000 and Windows 8 with HDMI. Again, the audio never misses a beat. And the video only goes black (whole screen of course) for a split second. But on some HDMI displays, that can cause the delay to be longer.

Didn't happen in Windows 7 for me before Feb 15, 2013 using the latest Intel or older Intel drivers.

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Fred_D_Intel
Employee
1,055 Views

Hi Shawn,

It seems to be something happened in the Windows registry during the upgrade. I recommend doing either a clean installation of Windows 8 or reinstalling Windows 7.

Thanks!

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Xenon2000
New Contributor I
1,055 Views

Fred_Intel wrote:

Hi Shawn,

It seems to be something happened in the Windows registry during the upgrade. I recommend doing either a clean installation of Windows 8 or reinstalling Windows 7.

Thanks!

Do you have any proof? Such as, what registry settings should I be looking into? I have a ton of software installed and customized settings. I am in no hurry or even in a position right now to reinstall Windows. Not to mention it's not a very clear cut process with the Windows 8 Upgrade purchase. I don't have the full retail version of Windows 8. I would rather spend money on a better PCI-E based video card than to reinstall Windows 8.

Has anyone else had this issue and had it solved by reinstalling Windows?

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Fred_D_Intel
Employee
1,055 Views

Hi Shawn,

Since there are a lot of settings stored in the Windows registry then it is not possible to know which is the exact registry key that is having problems. If you do not want to reinstall the operating system due to the amount of software and customizations then the best option is to use a PCI Express video card.

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Xenon2000
New Contributor I
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Fred_Intel wrote:

Hi Shawn,

Since there are a lot of settings stored in the Windows registry then it is not possible to know which is the exact registry key that is having problems. If you do not want to reinstall the operating system due to the amount of software and customizations then the best option is to use a PCI Express video card.

Yeah, the PCI-E video card is what I already mentioned is the only viable option for me right now. I am certainly not going to reinstall Windows 8.

But I still would like to know what your source is for thinking that reinstalling Windows 8 is the solution. In general, over the years reinstalling Windows is always the "solution" for when someone can't figure out how to solve the issue.

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Fred_D_Intel
Employee
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Hi Shawn,

Would you please post here the dxdiag report and also the graphics diagnostic report?

This link will help you to generate the report http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

I would like to know as well what refresh rate the TV is set at.

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Xenon2000
New Contributor I
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Fred_Intel wrote:

Hi Shawn,

Would you please post here the dxdiag report and also the graphics diagnostic report?

This link will help you to generate the report http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

I would like to know as well what refresh rate the TV is set at.

The TV is 60 Hz only. Though if you look around the net, this issue affects general LCD monitors as well on HDMI. Those are likely 60hz as well.

Odd, I went to follow the info from the link, and it shows the TV set to 59 hz. hmmm, so I changed that to 60 hz. But it still happens with the Intel util set to 60hz. I never use the Intel tool, I always just use Windows to switch over to the TV display.

Here is the text from the Intel graphics util report, I will then post the dxdiag report.

Intel(R) HD Graphics 4000

Report Date: 3/22/2013

Report Time[hh:mm:ss]: 19:12:09

Driver Version: 9.17.10.2932

Operating System: Windows 8 (6.2.9200)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 16273 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 3503 MHz

Vendor ID: 8086

Device ID: 0162

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.0

Current Graphics Mode: 1680 by 1050

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 1

Active Digital Televisions: 1

Non Active Monitors: 1

* Monitor *

Monitor Name: SyncMaster 731B/731BF/731BA/730BA Analog

Display Type: Analog

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 10.63 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (72 Hz)

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1152 by 870 (75 Hz)

1280 by 960 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 1024 (75 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

* Digital Display *

Monitor Name: SyncMaster 226BW Digital

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 18.50 inches

Vertical: 11.81 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (72 Hz)

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1152 by 870 (75 Hz)

1280 by 960 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 1024 (60 Hz)

1680 by 1050 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C 2D 7F 02 32 32 45 4D

07 11 01 03 80 2F 1E 78 2A D5 15 A4 55 49 9A 27

14 50 54 BF EF 80 B3 00 81 80 81 40 71 4F 01 01

01 01 01 01 01 01 7C 2E 90 A0 60 1A 1E 40 30 20

36 00 DA 28 11 00 00 1A 00 00 00 FD 00 38 4B 1E

51 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 53

79 6E 63 4D 61 73 74 65 72 0A 20 20 00 00 00 FF

00 48 56 43 50 32 30 35 30 32 38 0A 20 20 00 55

* Digital Television *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: Not Available

Vertical: Not Available

Monitor Supported Modes:

640 by 480 (60 Hz)

720 by 480 (60 Hz)

800 by 600 (60 Hz)

1024 by 768 (60 Hz)

1280 by 1024 (60 Hz)

1400 by 1050 (60 Hz)

1440 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 19 C9 00 00 00 00 00 00

00 15 01 03 80 00 00 78 0A 2F CD A3 54 45 97 24

11 46 47 21 08 00 95 00 81 80 90 40 B3 00 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 10 09 00 00 00 1E 8C 0A D0 8A 20 E0 2D 10

10 3E 96 00 10 09 00 00 00 18 00 00 00 FC 00 4C

43 44 20 54 56 0A 20 20 20 20 20 20 00 00 00 FD

00 17 3F 0F 45 0F 00 0A 20 20 20 20 20 20 01 1E

02 03 20 71 4A 90 03 20 22 04 02 05 06 07 01 26

09 07 07 15 07 50 83 01 00 00 65 03 0C 00 10 00

01 1D 80 3E 73 38 2D 40 7E 2C 45 80 10 09 00 00

00 1E 01 1D 80 18 71 38 2D 40 58 2C 45 00 10 09

00 00 00 1E 01 1D 00 72 51 D0 1E 20 6E 28 55 00

10 09 00 00 00 1E 66 21 50 B0 51 00 1B 30 40 70

36 00 10 09 00 00 00 1E A9 1A 00 A0 50 00 16 30

30 20 37 00 05 03 00 00 00 1A 00 00 00 00 00 28

* Other names and brands are the property of their respective owners. *

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Xenon2000
New Contributor I
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Fred_Intel wrote:

Hi Shawn,

Would you please post here the dxdiag report and also the graphics diagnostic report?

This link will help you to generate the report http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

I would like to know as well what refresh rate the TV is set at.

The dxdiag report is huge. Is there a specific section you are looking for so I can post the relevant section?

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Fred_D_Intel
Employee
1,055 Views

Hi Shawn,

Would you please upload the dxdiag report to Google Drive, Mediafire or something similar?

 

I would like to get the whole report.

 

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Xenon2000
New Contributor I
1,055 Views

Fred_Intel wrote:

Hi Shawn,

Would you please upload the dxdiag report to Google Drive, Mediafire or something similar?

 

I would like to get the whole report.

 

https://docs.google.com/file/d/0B4i0bEHoDZdZYmxYSjlqQ2ZnZkE/edit?usp=sharing DxDiag.txt - Google Drive

That link is visible to the public. Thanks for taking a look.

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Fred_D_Intel
Employee
1,055 Views

Hi Shawn,

There are two troubleshooting steps we can suggest. I know you said the system was working fine under Windows 7 but, I recommend testing another HDMI cable. If the issue persists then the last troubleshooting step would be reinstalling the operating system.

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Xenon2000
New Contributor I
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Fred_Intel wrote:

Hi Shawn,

There are two troubleshooting steps we can suggest. I know you said the system was working fine under Windows 7 but, I recommend testing another HDMI cable. If the issue persists then the last troubleshooting step would be reinstalling the operating system.

Another HDMI cable, both 6 ft, but different brands. Same issue. As I mentioned before, reinstall is not an option anytime soon. So I bought an ATI HD 7870 and it's fine now. Reinstall may fix the issue, but that sure is a poor way to resolve an issue. It's unfortunate that there appears to be no resolution for people who have this issue after upgrading Windows 7 to Windows 8.

So this case isn't closed. But as I have a PCIE video card and no longer have the same setup, I hope that one day this is resolved for others. Thanks for taking a look though.

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EZoha
Beginner
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Like Shawn, I'm having the same flickering issue, but for a different reason.

Here's my setup:

Gigabyte GA-Z77X-UD5H rev1.0 (BIOS F16c mod3)

Intel MEI FW v8.1.40.1416 + MEI driver v9.5.3.1520

2x 4GB Kingston HyperX Blu DDR3 @ 1629MHz, 9-9-9-24-1T, 1.65V, Dual ch mode [previous]

2x 8GB Kingston HyperX Beast DDR3 @ 2240MHz, 11-12-12-24-1T, 1.6V, Dual ch mode [current]

Core i5-3570K @ 4.17GHz (1C & 2C), 4.07GHz (3C & 4C), BCLK 101.9MHz

Stock Intel CPU fan + one front chassis fan 

HD4000 GPU running at 1.35GHz (default is 1.15GHz).

Win7 Pro SP1 x64 eng running on Intel 520 120GB SSD

WD 500GB 7.2K HDD SATA3 - mainly used for video storage

2x LG IPS236 23" LCD monitors, one via DVI, the other via HDMI, both running at 1920x1080.

Intel HD 4000 driver: v9.18.10.3186

NOTE: I live in Israel, a 50Hz country (if it makes any difference).

Just to give you guys some understanding, I consider myself a computer expert, and worked as a laptop, desktop and server technician for many years.

Now to the flickering issue:

I'm experiencing flickers that occur for a fraction of a second, at a frequency of about once every 30 sec or so (it seems random, actually), mainly when watching video footage, but not only. A flicker might appear on one monitor and then on the other...nothing that seems systematic, anyway.

I have been watching HD, Full-HD and 4K footage (in various frame-rates) on both my monitors simultaneously for the past year without any issue what-so-ever. The HD4000 graphics has been rock-solid and I always update to the latest driver and/or BIOS firmware. As you can see from my PC specs, I'm over-clocking the CPU, GPU and RAM to eke-out as much performance as possible from this system.

Temps were monitored through HWinfo, GPU-Z and other apps - all temps are in check and well under the limit (up to 75° Celsius in most cases).

A couple days ago, I've upgraded the RAM from 2x4GB Kingston Blu 1600MHz to 2x 8GB Kingston Beast 2133MHz kit, which not only doubles the amount of RAM, it also runs faster. This was mainly to help the HD4000 GPU achieve better video memory performance, especially when playing-back multiple high resolution videos at the same time.

I've allocated 1024MB in BIOS to the Intel HD4000 GPU - again, to help it as much as possible to achieve high performance.

Windows 7 x64 is updated regularly, and protected by a good Symantec AntiVirus.

Basically, both monitors exhibit an annoying flicker which did not happen with the previous Kingston 8GB RAM kit. Of course, I still have this kit and can put it back, but I really don't want to, as I can see a performance difference with the new 16GB kit.

I have checked the Intel graphics settings, and made sure both monitors are set to 60Hz.

Multi Display Mode is set to Extended.

I have checked the DVI and HDMI cables, and even replaced them with new ones - but the flickering still persists.

I also tried replacing the HDMI with a VGA cable, just to see if a different video input has any influence on this issue. No luck.

I've toyed with BIOS settings, and brought the RAM into spec clocks - to no avail.

I'm pretty sure this flickering issue is caused by either the graphics driver or graphics firmware in BIOS (SVGA BIOS). Probably an incompatibility with the higher RAM clock, or something of the sort. Other than the occasional flicker here and there, especially noticeable when playing videos, everything looks good.

I'm pretty sure the 16GB Kingston RAM kit is working properly. I Intend to run a full memtest on it when I have time, and even-though the flickering issue started after this RAM upgrade, I don't think the RAM is the culprit here.

I haven't tried adding a PCIe graphics card, as the HD4000 is performing admirably. I do have a brand-new GeForce card lying around, but I don't really need it.

I'm even experiencing flicker right now as I'm writing this (on Google Chrome)!!

Please help resolve this issue.

Message was edited by: Eric G

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Kevin_M_Intel
Employee
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Hello ericgl,

Based on the description of the system configuration, the processor seems to be over clocked. When over clocking the processor the system will become unstable and many strange behaviors will appear.

Checking the settings also, you mentioned that the memory is running at 2133 MHz and the processor can handle a memory up to 1600 MHz only.

I recommend you setting the processor and memory configurations back to defaults since we as Intel® do not support over clocking.

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Xenon2000
New Contributor I
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What do you mean Intel does not support overclocking? What is the point of the Unlocked K chips we pay extra for? Besides, I have the issue without overclocking. Also, adding a PCIE card has not solved my issue like I previously thought. It only solves the issue if I disable the HD4000 IGP and use ONLY the PCIE card. Which is NOT acceptable. I need the HD4000 for quicksync encoding and to have 3 displays. But I still have the flicker as long as I have the HD4000 enabled.

The most annoying part is that I didn't have any issues with the HD4000 when I was using Windows 7 x64 on this exact same system. I upgraded to Windows 8 and BOOM... I have this flicker issue.

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EZoha
Beginner
1,055 Views

Kevin,

Your answer is un-acceptable!!!

The i5-3570K is meant to be pushed, and costs more thanks to its unlocked multiplier.

Besides...The CPU, GPU and previous RAM kit were already overclocked - without any sort of flicker/glitch.

Yesterday I performed an extensive memtest on the new 16GB RAM kit and it passed all tests.

I have updated my BIOS to a new one which contains the latest Ivy CPU-MicroCode rev 19 - but the flickering persists, especially when playing video files (appears every few seconds).

It all points to a bug in the Intel driver or Intel VGA BIOS FW, which need to be updated to support higher clocked RAM, in combination with multi-display configuration (Extended mode).

Please advise your technical team.

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Kevin_M_Intel
Employee
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Hello All,

The k processor version from our side is an unlocked processor where customer can change the settings on them depending on their needs. However, Intel® does not provide support or warranty on over clocked systems since this decision depends on the customer.

Note that this information will be send to the corresponding department for future considerations.

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Xenon2000
New Contributor I
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The issue happens on my i7-3770k without overclocking as well. My Memory is using the stock XMP profile to run at it's stock speed of 1600Mhz. CPU is also stock speed. I don't have the flickering a lot, but it does happen in video and not. I notice it more when watching movies simply because I am starting at the screen for longer consecutive amounts of time. Versus when I am not watching a video, my eyes are back and forth with the screen and a lot of stepping away. So I am sure I miss seeing many of the flickers. But I have seen it when just using MS Office as well.

Also, I am pretty sure I have read on other forums of non K (ie. not overclockable) CPUs with the HD4000, having the same issue. So that is really beside the point here. This flickering issue needs to be addressed and it should be very easy to reproduce by Intel.

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