1 2 3 Previous Next 36 Replies Latest reply on Oct 23, 2013 10:09 AM by xenon2000

    HD 4000 HDMI video-only flicker after Windows 8 upgrade [SOLVED]

    xenon2000

      Update 2010.10.02: In the end, and skip to the 2nd page for my full description, the issue was resolved by Intel with a new graphics driver and new control panel for the IGP. I haven't had a single flicker and I installed it some time ago. I wish I had the link to share.

      -------------

      I have the i7-3770K with 3 displays. But currently not all running at the same time. I have 2 monitors that I normally run. VGA and DVI-D. 4x4GB RAM. No GPU card. Only using the HD 4000 for now.

       

      The 3rd display is a 1080p TV via HDMI. When I want to watch a movie or hulu or something, I disable my VGA display and enable the HDMI TV. When I was using Windows 7 x64, I never had any issues. But I have recently upgraded to Windows 8 x64. And now occasionally the HDMI display will flicker black and come right back. It's very fast for me and the HDMI audio doesn't ever get interrupted.

       

      I have since upgraded the HD 4000 drivers straight from Intel. Same issue. I haven't tested removing all be one Ram module. Just annoying that it was working in windows 7 x64 with no issues and now it's having issues in Windows 8.

       

      I built the system almost a year ago and have been using this 3 display setup for at least 6 months. I just upgrade to Windows 8 x64, about 3 weeks ago. The only change has been upgrading to Windows 8. All the same hardware. BIOS version is the latest stable from Gigabyte.

       

      Here are my specs:

      Case: Cooler Master HAF-912

      CPU: i7-3770K

      Cooler: Noctua NH-D14

      PSU: Corsair Professional Series AX 850 Watt (AX850)

      MB: Gigabyte GA-Z77X-UD5H (BIOS latest stable version, F14, I don't want to use beta)

      RAM: 16 GB (4x4GB) Corsair Vengence LP CL8 model: CML16GX3M4X1600C8 (Low Profile to fit under huge cooler)

      SSD: (Drive C) 240 GB mushkin Chronos Deluxe

      HDD: (Drive D) 2 TB 7200 rpm

      ODD1: LG Blu-Ray writer HL-DT-ST BD-RE BH10LS30

      ODD2: ASUS DVD writer DRW-24B1ST revision c

      Video: Still using the HD 4000

      Sound: Onboard

      OS: Was Windows 7 when I built the PC. Is now Windows 8.

        • 1. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
          Fred_Intel

          Hi Shawn,

           

          I recommend you uninstall the graphics driver from Programs and Features in Control Panel first and then install the graphics driver Gigabyte provides in their website.  This is the link to their driver http://ca.gigabyte.com/products/product-page.aspx?pid=4139#dl

           

          If the issue persists you can try the generic graphics driver we have in our website.  This is the link to our driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

           

          Thanks!

          • 2. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
            xenon2000

            Fred_Intel wrote:

             

            Hi Shawn,

             

            I recommend you uninstall the graphics driver from Programs and Features in Control Panel first and then install the graphics driver Gigabyte provides in their website.  This is the link to their driver http://ca.gigabyte.com/products/product-page.aspx?pid=4139#dl

             

            If the issue persists you can try the generic graphics driver we have in our website.  This is the link to our driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

             

            Thanks!

            I will try that out. Both the drivers are from last year. I was using the same Intel supplied driver, the one you linked, before upgrading to Windows 8 and it worked fine in Windows 7. But since the upgrade I have this issue. The Gigabyte supplied one is only slightly older. But I will try re-installing and see if that makes a difference.

            • 3. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
              xenon2000

              Fred_Intel wrote:

               

              Hi Shawn,

               

              I recommend you uninstall the graphics driver from Programs and Features in Control Panel first and then install the graphics driver Gigabyte provides in their website.  This is the link to their driver http://ca.gigabyte.com/products/product-page.aspx?pid=4139#dl

               

              If the issue persists you can try the generic graphics driver we have in our website.  This is the link to our driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

               

              Thanks!

              No good. I uninstalled the latest driver, rebooted and then installed the slightly older Intel driver from the Gigabyte site, and rebooted. Same black out.

               

              I then uninstalled, rebooted, and installed the previously installed latest Intel driver from the Intel site. Rebooted and I still get the black outs.

               

              So I don't know what is the deal with the HD4000 and Windows 8 with HDMI. Again, the audio never misses a beat. And the video only goes black (whole screen of course) for a split second. But on some HDMI displays, that can cause the delay to be longer.

               

              Didn't happen in Windows 7 for me before Feb 15, 2013 using the latest Intel or older Intel drivers.

              • 4. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                Fred_Intel

                Hi Shawn,

                 

                It seems to be something happened in the Windows registry during the upgrade.   I recommend doing either a clean installation of Windows 8 or reinstalling Windows 7.

                 

                Thanks!

                • 5. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                  xenon2000

                  Fred_Intel wrote:

                   

                  Hi Shawn,

                   

                  It seems to be something happened in the Windows registry during the upgrade.   I recommend doing either a clean installation of Windows 8 or reinstalling Windows 7.

                   

                  Thanks!

                  Do you have any proof? Such as, what registry settings should I be looking into? I have a ton of software installed and customized settings. I am in no hurry or even in a position right now to reinstall Windows. Not to mention it's not a very clear cut process with the Windows 8 Upgrade purchase. I don't have the full retail version of Windows 8. I would rather spend money on a better PCI-E based video card than to reinstall Windows 8.

                   

                  Has anyone else had this issue and had it solved by reinstalling Windows?

                  • 6. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                    Fred_Intel

                    Hi Shawn,

                     

                    Since there are a lot of settings stored in the Windows registry then it is not possible to know which is the exact registry key that is having problems.  If you do not want to reinstall the operating system due to the amount of software and customizations then the best option is to use a PCI Express video card.

                    • 7. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                      xenon2000

                      Fred_Intel wrote:

                       

                      Hi Shawn,

                       

                      Since there are a lot of settings stored in the Windows registry then it is not possible to know which is the exact registry key that is having problems.  If you do not want to reinstall the operating system due to the amount of software and customizations then the best option is to use a PCI Express video card.

                      Yeah, the PCI-E video card is what I already mentioned is the only viable option for me right now. I am certainly not going to reinstall Windows 8.

                       

                      But I still would like to know what your source is for thinking that reinstalling Windows 8 is the solution. In general, over the years reinstalling Windows is always the "solution" for when someone can't figure out how to solve the issue.

                      • 8. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                        Fred_Intel

                        Hi Shawn,

                         

                        Would you please post here the dxdiag report and also the graphics diagnostic report?

                         

                        This link will help you to generate the report http://www.intel.com/support/graphics/sb/cs-009476.htm

                         

                        I would like to know as well what refresh rate the TV is set at.

                        • 9. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                          xenon2000

                          Fred_Intel wrote:

                           

                          Hi Shawn,

                           

                          Would you please post here the dxdiag report and also the graphics diagnostic report?

                           

                          This link will help you to generate the report http://www.intel.com/support/graphics/sb/cs-009476.htm

                           

                          I would like to know as well what refresh rate the TV is set at.

                          The TV is 60 Hz only. Though if you look around the net, this issue affects general LCD monitors as well on HDMI. Those are likely 60hz as well.

                           

                          Odd, I went to follow the info from the link, and it shows the TV set to 59 hz. hmmm, so I changed that to 60 hz. But it still happens with the Intel util set to 60hz. I never use the Intel tool, I always just use Windows to switch over to the TV display.

                           

                          Here is the text from the Intel graphics util report, I will then post the dxdiag report.

                           

                          Intel(R) HD Graphics 4000

                           

                          Report Date: 3/22/2013

                          Report Time[hh:mm:ss]: 19:12:09

                          Driver Version: 9.17.10.2932

                          Operating System: Windows 8  (6.2.9200)

                          Default Language: English (United States)

                          DirectX* Version: 11.0

                          Physical Memory: 16273 MB

                          Processor: Intel64 Family 6 Model 58 Stepping 9

                          Processor Speed: 3503 MHz

                          Vendor ID: 8086

                          Device ID: 0162

                          Device Revision: 09

                           

                          *   Processor Graphics Information   *

                           

                          Processor Graphics in Use: Intel(R) HD Graphics 4000

                          Video BIOS: 0.0

                          Current Graphics Mode: 1680 by 1050

                           

                          *   Devices Connected to the Graphics Accelerator   *

                           

                          Active Digital Displays: 1

                          Active Digital Televisions: 1

                          Non Active Monitors: 1

                            * Monitor *

                           

                          Monitor Name: SyncMaster 731B/731BF/731BA/730BA Analog

                          Display Type: Analog

                          Gamma Value: 2.2

                          DDC2 Protocol: Supported

                           

                          Maximum Image Size:

                          Horizontal: 13.39 inches

                          Vertical: 10.63 inches

                           

                          Monitor Supported Modes:

                          640 by 480 (67 Hz)

                          640 by 480 (72 Hz)

                          640 by 480 (75 Hz)

                          640 by 480 (60 Hz)

                          720 by 400 (70 Hz)

                          800 by 600 (72 Hz)

                          800 by 600 (75 Hz)

                          800 by 600 (56 Hz)

                          800 by 600 (60 Hz)

                          832 by 624 (75 Hz)

                          1024 by 768 (75 Hz)

                          1024 by 768 (70 Hz)

                          1024 by 768 (60 Hz)

                          1152 by 864 (75 Hz)

                          1152 by 870 (75 Hz)

                          1280 by 960 (60 Hz)

                          1280 by 1024 (60 Hz)

                          1280 by 1024 (75 Hz)

                          1280 by 1024 (75 Hz)

                           

                          Display Power Management Support:

                          Standby Mode: Not Supported

                          Suspend Mode: Not Supported

                          Active Off Mode: Supported

                           

                            * Digital Display *

                           

                          Monitor Name: SyncMaster 226BW Digital

                          Display Type: Digital

                          Gamma Value: 2.2

                          DDC2 Protocol: Supported

                           

                          Maximum Image Size:

                          Horizontal: 18.50 inches

                          Vertical: 11.81 inches

                           

                          Monitor Supported Modes:

                          640 by 480 (67 Hz)

                          640 by 480 (72 Hz)

                          640 by 480 (75 Hz)

                          640 by 480 (60 Hz)

                          720 by 400 (70 Hz)

                          800 by 600 (72 Hz)

                          800 by 600 (75 Hz)

                          800 by 600 (56 Hz)

                          800 by 600 (60 Hz)

                          832 by 624 (75 Hz)

                          1024 by 768 (75 Hz)

                          1024 by 768 (70 Hz)

                          1024 by 768 (60 Hz)

                          1152 by 864 (75 Hz)

                          1152 by 870 (75 Hz)

                          1280 by 960 (60 Hz)

                          1280 by 1024 (75 Hz)

                          1280 by 1024 (60 Hz)

                          1680 by 1050 (60 Hz)

                           

                          Display Power Management Support:

                          Standby Mode: Not Supported

                          Suspend Mode: Not Supported

                          Active Off Mode: Supported

                           

                          Raw EDID:

                          00 FF FF FF FF FF FF 00 4C 2D 7F 02 32 32 45 4D

                          07 11 01 03 80 2F 1E 78 2A D5 15 A4 55 49 9A 27

                          14 50 54 BF EF 80 B3 00 81 80 81 40 71 4F 01 01

                          01 01 01 01 01 01 7C 2E 90 A0 60 1A 1E 40 30 20

                          36 00 DA 28 11 00 00 1A 00 00 00 FD 00 38 4B 1E

                          51 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 53

                          79 6E 63 4D 61 73 74 65 72 0A 20 20 00 00 00 FF

                          00 48 56 43 50 32 30 35 30 32 38 0A 20 20 00 55

                           

                            * Digital Television *

                           

                          Monitor Name: Generic PnP Monitor

                          Display Type: Digital

                          Gamma Value: 2.2

                          DDC2 Protocol: Supported

                           

                          Maximum Image Size:

                          Horizontal: Not Available

                          Vertical: Not Available

                           

                          Monitor Supported Modes:

                          640 by 480 (60 Hz)

                          720 by 480 (60 Hz)

                          800 by 600 (60 Hz)

                          1024 by 768 (60 Hz)

                          1280 by 1024 (60 Hz)

                          1400 by 1050 (60 Hz)

                          1440 by 900 (60 Hz)

                          1680 by 1050 (60 Hz)

                          1920 by 1080 (60 Hz)

                           

                          Display Power Management Support:

                          Standby Mode: Not Supported

                          Suspend Mode: Not Supported

                          Active Off Mode: Not Supported

                           

                          Raw EDID:

                          00 FF FF FF FF FF FF 00 19 C9 00 00 00 00 00 00

                          00 15 01 03 80 00 00 78 0A 2F CD A3 54 45 97 24

                          11 46 47 21 08 00 95 00 81 80 90 40 B3 00 01 01

                          01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

                          45 00 10 09 00 00 00 1E 8C 0A D0 8A 20 E0 2D 10

                          10 3E 96 00 10 09 00 00 00 18 00 00 00 FC 00 4C

                          43 44 20 54 56 0A 20 20 20 20 20 20 00 00 00 FD

                          00 17 3F 0F 45 0F 00 0A 20 20 20 20 20 20 01 1E

                          02 03 20 71 4A 90 03 20 22 04 02 05 06 07 01 26

                          09 07 07 15 07 50 83 01 00 00 65 03 0C 00 10 00

                          01 1D 80 3E 73 38 2D 40 7E 2C 45 80 10 09 00 00

                          00 1E 01 1D 80 18 71 38 2D 40 58 2C 45 00 10 09

                          00 00 00 1E 01 1D 00 72 51 D0 1E 20 6E 28 55 00

                          10 09 00 00 00 1E 66 21 50 B0 51 00 1B 30 40 70

                          36 00 10 09 00 00 00 1E A9 1A 00 A0 50 00 16 30

                          30 20 37 00 05 03 00 00 00 1A 00 00 00 00 00 28

                           

                          * Other names and brands are the property of their respective owners. *

                          • 10. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                            xenon2000

                            Fred_Intel wrote:

                             

                            Hi Shawn,

                             

                            Would you please post here the dxdiag report and also the graphics diagnostic report?

                             

                            This link will help you to generate the report http://www.intel.com/support/graphics/sb/cs-009476.htm

                             

                            I would like to know as well what refresh rate the TV is set at.

                            The dxdiag report is huge. Is there a specific section you are looking for so I can post the relevant section?

                            • 11. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                              Fred_Intel

                              Hi Shawn,

                               

                              Would you please upload the dxdiag report to Google Drive, Mediafire or something similar?


                              I would like to get the whole report.

                              • 12. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                                xenon2000

                                Fred_Intel wrote:

                                 

                                Hi Shawn,

                                 

                                Would you please upload the dxdiag report to Google Drive, Mediafire or something similar?


                                I would like to get the whole report.

                                 

                                DxDiag.txt - Google Drive

                                 

                                That link is visible to the public. Thanks for taking a look.

                                • 13. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                                  Fred_Intel

                                  Hi Shawn,

                                   

                                  There are two troubleshooting steps we can suggest. I know you said the system was working fine under Windows 7 but, I recommend testing another HDMI cable.  If the issue persists then the last troubleshooting step would be reinstalling the operating system.

                                  • 14. Re: HD 4000 HDMI video-only flicker after Windows 8 upgrade
                                    xenon2000

                                    Fred_Intel wrote:

                                     

                                    Hi Shawn,

                                     

                                    There are two troubleshooting steps we can suggest. I know you said the system was working fine under Windows 7 but, I recommend testing another HDMI cable.  If the issue persists then the last troubleshooting step would be reinstalling the operating system.

                                    Another HDMI cable, both 6 ft, but different brands. Same issue. As I mentioned before, reinstall is not an option anytime soon. So I bought an ATI HD 7870 and it's fine now. Reinstall may fix the issue, but that sure is a poor way to resolve an issue. It's unfortunate that there appears to be no resolution for people who have this issue after upgrading Windows 7 to Windows 8.

                                     

                                    So this case isn't closed. But as I have a PCIE video card and no longer have the same setup, I hope that one day this is resolved for others. Thanks for taking a look though.

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