1 Reply Latest reply on Mar 8, 2013 11:47 AM by victor@intel

    Cannot Enable My WiFi Utility Techology

    robin

      Cannot Enable My WiFi Utility Technology

       

      It appears I can no longer connect to the internet on my Toshiba Sattelite A665.  It used to be I would be on the computer and the WiFi would just disconnect. The computer would say that I needed to turn the hardware radio switch on.  Instead, I would restart the computer and all would be fine. However, in the past few days, the WiFi has gone out several times in an evening. And now, while working at home (luckily I also have my work computer here) I can't get it to go back on.

       

      At first I thought the radio switch was somethign to do with turning WFi on or off.  I had a hard time figuring that out, but eventually was told to go into programs and type in tbswireless.exe, which turns the wireless switch on/off. Great! Thought my problem was solved. NOPE.  Turning the wireless on/off does nothing to help me. When I troubleshoot the problem, it says my "wireless capability is turned off."

       

      After putzing around some more, it appears that the problem is not whether the wifi is actually turned on or off, but whether the "hardware radio switch" is turned on or off.

       

      When I click on the icon to address the problem (a globe w/ an x thru it), so I think, a menu opens up with several options:

      Open Intel My WiFi Utility

      WiFi on

      WiFi off

      Add new device

      Enabe Intel My WiFi technology

      Disable Intel My WiFi technology

       

      Only the first option, Open Intel My WiFi Utitlity is bolded and dark.  All the other options are greyed out and cannot be clicked on.  In addition there is a bullet next to WiFi on, indicating that WiFi is in fact on, and a bullet in front of Disable Intel My WiFi technology, indicating the WiFi is disabled.  I cannot change it.  I opened the utitility program, clicked on options and "never disable" is selected even though it is clearly disabled.  What frustrates me is that I cannot figure out how to make the other options in the menu bold so that I can click on them and enable the program.

       

      Any suggestions? I am clueless when it comes to computers and I'm ready to throw mine across the room. I bought my toshiba sattelite a665 in July/August 2011. Thanks!!!!