The community is designed for peer-to-peer support, users helping other users. Actually, we get a very high percentage of questions answered by the peer community. The Intel support team does monitor and jump in with responses a lot more than you may realize. If you are not getting a solution to your issue in the community, you might want to try contacting the support team directly at: http://www.intel.com/support/feedback.htm.
We encourage community members to help each other, but sometimes your question may require a different approach. What was the specific question you are trying to get answered?