In order to answer your questions, please reply with your Intel graphics controller, and your operating system.
If you do not know which Intel graphics controller you have, please complete these steps to identify your graphics controller at the link below:
Note that we have a generic driver available from our side that you can try in your computer. It is a generic driver because we provide the hardware to the system manufacturer and they will design the drivers specifically for their units.
You can get our generic driver for your graphics controller at the following link:
If during the installation of the Intel generic drivers you get this message: "driver not validated on this computer", go here for further instructions: