Being this a USB 2.0 interface, you might be having an isolated compatibility problem with the USB 3.0 controller of your system.
In this case, we suggest that you check with DELL for an option in BIOS to disable the USB 3.0 support and use these ports as USB 2.0 host controller ports, or you may simply try by uninstalling the USB 3.0 drivers on the system and then test the USB 2.0 device.
I have updated my bios, unfortunately there is no way in the bios to disable USB 3.0
I also tried uninstalling the USB 3.0 drivers that windows 8 installed by default and
then installed genuine intel drivers. No change. I can not just
disable the 3.0 driver in device manager because I then lose all usb functionality.
If I just remove the driver in device manager windows just re-installs it upon reboot.
I have done a lot of research and found the number of people with this same problem
is pretty high. I have that using audio recording devices use Isochronous streaming
which works great in usb 2.0 but not so good in usb 3.0 with c216 chipsets. I even
found an article on the intel website that confirms it.
Look at Errata No 1
Now if you know of a way I can remove the 3.0 driver and install 2.0 driver I would be willing try it.
In this case, Microsoft* Windows* 8 has inbox drivers that come with the operating system itself, so even if you uninstall the driver from Device Manager, the operating system will also have the appropriate driver to load. You might try using an older operating system like Microsoft* Windows* 7 in a separate drive or partition and do not load any USB 3.0 drivers to test on this.
OK since windows 8 has all this UEFI embedded into my system, you have to jump through hoops to install windows 7.
I decided to buy a new HDD and do fresh install of windows 7. No USB 3.0 drivers were installed. All my audio
gear now works just as it is supposed to.
Which is great, however I should not have had to go and spend more money just to make something work. The drivers should have worked right from the start
We appreciate your feedback on this matter James. Let me make sure that your comment reaches the proper department for future consideration on that errata.