display driver intel graphics accelerator drivers for windows 8(r) stopped responding and has successfully recovered

idata · ‎03-01-2013

ok i need help.....

I using Window 7 Ultimate 64Bit Intel Core(TM) I5

My computer keep freeze or black out when i play online gaming even i restart my computer it still happen.

The display adapter I have is:Intel(R) HD Graphics

idata · ‎03-05-2013

The following resolved that issue for me for the time being, although it's not a fully satisfactory solution:

I deinstalled the graphics driver and deactivated my network adapter, then restarted the computer. Windows then automatically installed a Standard VGA Graphics adapter. I subsequently reactivated by network adapter.

The reason for deactivating the network adapter before restarting Windows and reactivating it after the automated installation of the standard driver is that Windows would otherwise automatically have downloaded and installed the Intel graphics driver, which caused this issue.

I suppose this solution ain't satisfactory if you're looking to play games with high requirements.

NICHOLAS_F_Intel · ‎03-05-2013

Hi Weihan,

Can you post a copy of your dxdiag please? Start -> Run -> dxdiag -> Save All Information. Just paste it here and I'll take a look.

Thanks,

-Nic

idata · ‎03-25-2013

Sorry Nic,could you help me on this issue.I faced same problem as this topic when I play FIFA 13.I had done the microsoft NET Framework update.But this problem still unsolved.

------------------

System Information

------------------

Time of this report: 3/26/2013, 01:13:08

Machine name: TOSHIBA-PC

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.130104-1435)

Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))

System Manufacturer: TOSHIBA

System Model: Satellite L510

BIOS: InsydeH2O Version 1.10

Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz

Memory: 2048MB RAM

Available OS Memory: 1910MB RAM

Page File: 1284MB used, 2536MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) Graphics Media Accelerator HD

Manufacturer: Intel Corporation

Chip type: Intel(R) Graphics Media Accelerator HD (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_FF161179&REV_02

Display Memory: 763 MB

Dedicated Memory: 64 MB

Shared Memory: 699 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC3741

Native Mode: 1366 x 768(p) (59.998Hz)

Output Type: Internal

Driver Name: igdumdx32.dll,igd10umd32.dll

Driver File Version: 8.15.0010.1986 (English)

Driver Version: 8.15.10.1986

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/30/2009 11:06:22, 550912 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4306-11CF-0B75-1CDFA2C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0xFF161179

Revision ID: 0x0002

Driver Strong Name: oem4.inf:Intel.Mfg:iILKM0:8.15.10.1986:pci\ven_8086&dev_0046&subsys_ff161179

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=Video...

NICHOLAS_F_Intel · ‎03-25-2013

Hi Tan Hong Shae - let's see what we can do here.

First; try updating your BIOS to the latest version, installer is here; http://cdgenp01.csd.toshiba.com/content/support/downloads/sll0v150.exe http://cdgenp01.csd.toshiba.com/content/support/downloads/sll0v150.exe

Then try updating your display driver to the latest we provide: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng Download Center

Let me know how it goes!

-Nic

idata · ‎03-25-2013

Thanks Nic for the solution.

IHISI not support current BIOS.

This message shown when I try to update my BIOS.

Afterwards the first try was not successful,I try to update Intel graphics drivers.But problem still occur.

Best Regards,

Tan

NICHOLAS_F_Intel · ‎03-27-2013

Hi Tan Hong Shae,

Did the display driver install? Also, what's the exact/full make/model of your Toshiba* Satellite 510? There should be more characters after the 510 I believe.

Thanks,

-Nic

idata · ‎03-27-2013

Hi Nic,

I had installed latest display driver.The problem has been solved.

Thanks for the help and much appreciate it.

Best regards,

Tan

CLang10 · ‎04-24-2014

Hi, Nic,

I'm facing the same issue: display driver intel graphics accelerator drivers for windows 8(r) stopped responding and has successfully recovered. Please help!

This happens every time I try to load my Sony Vegas 12. And when the error appears, my Sony Vegas stops loading. Below is my dxdiag:

------------------

System Information

------------------

Time of this report: 4/24/2014, 22:07:17

Machine name: GEEJAY-LAPTOP

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire M5-583P

BIOS: V2.21

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz

Memory: 6144MB RAM

Available OS Memory: 6024MB RAM

Page File: 6371MB used, 3821MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_079B1025&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO31EC

Native Mode: 1366 x 768(p) (60.016Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3277 (English)

Driver Version: 10.18.10.3277

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 8/19/2013 19:20:32, 12090368 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-587F-9127B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x079B1025

Revision ID: 0x0009

Driver Strong Name: oem5.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3277:pci\ven_8086&dev_0a16&subsys_079b1025

Rank Of Driver: 00DA0001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT