Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20493 Discussions

Windows don't boot after HD Graphics Driver installation

idata
Employee
6,184 Views

Hi, first sorry for my english

My system specs :

Core I7 3770k

Asus P8Z77-V

Radeon HD 7950

Windows 7 x64

I bought a Core I7 3770K and a Z77 mother board (Asus P8Z77-V) a few days ago, and i wanted to use "Intel Quick Sync" HW acceleration for video encoding, but when i got both "AMD Catalyst Control Center" and "Intel HD Graphics" installed on my computer, windows do not boot anymore, and stay stuck at the boot animation, i have to manualy remove drivers from the Windows Safe Mode to have my PC booting again ...

I found a lot of people having this kind of issues, but i don't find any solution 😕

0 Kudos
15 Replies
Marcos_U_Intel
Employee
3,536 Views

Hello,

The reason you are not able to boot into the operating system is because you installed our graphics generic driver from out Intel site, using a Radeon HD 7950 and our Intel® HD Graphics 4000 together.

To fix your issue I recommend you install the latest graphics driver from your motherboard manufacturer from the following support link:

http://www.intel.com/support/oems.htm Computer Manufacturer Support Web Sites

For more information regarding Switchable Graphics please go to the following URL:

http://www.intel.com/support/graphics/sb/CS-031103.htm Graphics — Switchable Graphics feature FAQ

Regards,

Michael

0 Kudos
idata
Employee
3,536 Views

Hi Intel, Michael

I have the same problem as HoM3r. I have a ASUS Z77 motherboard, and a Sapphire HD 7950 Graphics Card. When I installe the ASUS HD 4000 driver while have the ATI catalyst software installed, I only get to Win7 boot Graphics, and then the boot does not continiue.

I can then deativate the HD 4000 driver in safe mode, and then win7 will boot.

Can you help?

0 Kudos
Marcos_U_Intel
Employee
3,536 Views

You will also need to get the graphics driver from Asus* at the link below since our generic drivers will not work with your configuration:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

0 Kudos
JUrfa
Beginner
3,536 Views

I have the same problem, or similar. I have an ASUS P8Z77-V DELUXE Motherboard and a i7 3770K processor. I have been using my PC with an Nvidia video card, but if I remove it, when I turn on the PC it starts rebooting indefinitely, Windows 7 does not seem to even start loading (because I don't see the logo and if I press F8 to get the boot options I get nothing).

I have tried uninstalling/reinstalling the video drivers, at first I was getting an error "This computer does not meet the minimum requirements", then I managed to install it. But the problem persists.. when the NVidia card is installed I can boot and once in windows both cards work. But if I remove the discrete card or If I configure the BIOS to boot with the integrated card then I cannot boot.

Thanks.

-Jonathan

0 Kudos
Marcos_U_Intel
Employee
3,536 Views

You will need to contact Asus* to make sure you are choosing the right options in the BIOS, and also for you to get the graphics drivers specifically build for your system at the link below:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

0 Kudos
JUrfa
Beginner
3,536 Views

Hi Michael,

I am in fact using ASUS drivers, the latest version downloaded from the https://www.asus.com/Motherboards/P8Z77V_DELUXE/# support_Download_30 web. In fact, after uninstalling ALL the video drivers I got to boot from windows.. but I get a 640x480 resolution from the default VGA driver.. The device manager shows the Intel HD Graphics 4000 with the following error: "The device cannot find enough free resources that it can use. (Code 12). If you want to use this device, you will need to disable one of the other devices on this system."

I haven't been able to get through this error.

-Jonatan

0 Kudos
Marcos_U_Intel
Employee
3,536 Views

From what I can read from the error is that you cannot use your system with switchable graphics. You need to either use the Intel(R) on-board graphics or the Nvidia video card, but not together. This is the reason that is best if you contact Asus* for support.

0 Kudos
gwood3
Beginner
3,536 Views

i have same type of problem

here is my laptop specification:

lenovo edge e430

3254cto

i3-2350m cpu @2.30

intel hd 3000

Recently I change my hard disk (western digital). After installing windows 7 (64bit) everythings fine as long as i didnt install display driver (intel hd 3000). Installing the driver and after restart, windows didnt bootup and start flickering, so i entered windowns with safe mode and uninstall the hd3000 driver and everything fine again. I tried several time and same thing happen. Tried the latest driver from intel and lenovo both web, and find the same result.

0 Kudos
DArce
Valued Contributor III
3,536 Views

What are the specific driver versions you are testing with?

Did you update the BIOS for the lenovo edge e430 system you have?

In addition, please post the dxdiag report from that system

0 Kudos
gwood3
Beginner
3,536 Views

Hi Diego_Intel.

heres more info.....

thank you for your help.

Intel HD Graphics Driver (from lenovo web)

Versions 8.15.10.2778 (Graphics Driver)

6.14.0.3090 (HD Audio Driver)

yes, i already update the BIOS for the lenovo edge e430, which is--

 

"IOS Update Utility_Version 2.54"

_____________________________________

______________DxDiag report___________

------------------

 

System Information

 

------------------

 

Time of this report: 9/10/2013, 19:53:53

 

Machine name: Z

 

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

 

Language: English (Regional Setting: English)

 

System Manufacturer: LENOVO

 

System Model: 3254CTO

 

BIOS: Phoenix BIOS SC-T v2.2

 

Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

 

Memory: 4096MB RAM

 

Available OS Memory: 3686MB RAM

 

Page File: 1224MB used, 6144MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Standard VGA Graphics Adapter

 

Manufacturer: (Standard display types)

 

Chip type: Intel(R) Sandybridge/Ivybridge Graphics Chipset Accelerated VGA BIOS

 

DAC type: 8 bit

 

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_500017AA&REV_09

 

Display Memory: n/a

 

Dedicated Memory: n/a

 

Shared Memory: n/a

 

Current Mode: 1366 x 768 (32 bit) (1Hz)

 

Monitor Name: Generic PnP Monitor

 

Monitor Model:

 

Monitor Id:

 

Native Mode:

 

Output Type:

 

Driver Name: vga

 

Driver File Version: 6.01.7600.16385 (English)

 

Driver Version: 6.1.7600.16385

 

DDI Version: unknown

 

Driver Model: unknown

 

Driver Attributes: Final Retail

 

Driver Date/Size: 7/14/2009 05:38:47, 15360 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp:

 

Device Identifier: {D7B78E66-4256-11CF-1B34-B06DA7C2CB35}

 

Vendor ID: 0x8086

 

Device ID: 0x0116

 

SubSys ID: 0x500017AA

 

Revision ID: 0x0009

 

Driver Strong Name: Unknown

 

Rank Of Driver: Unknown

 

Video Accel:

 

Deinterlace Caps: n/a

 

D3D9 Overlay: n/a

 

DXVA-HD: n/a

 

DDraw Status: Not Available

 

D3D Status: Not Available

 

AGP Status: Not Available

-------------

 

Sound Devices

 

-------------

 

Description: Speakers (High Definition Audio Device)

 

Default Sound Playback: Yes

 

Default Voice Playback: Yes

 

Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_17AA5000&REV_1000

 

Manufacturer ID: 1

 

Product ID: 65535

 

Type: WDM

 

Driver Name: HdAudio.sys

 

Driver Version: 6.01.7601.17514 (English)

 

Driver Attributes: Final Retail

 

WHQL Logo'd: Yes

 

Date and Size: 11/21/2010 09:23:47, 350208 bytes

 

Other Files:

 

Driver Provider: Microsoft

 

HW Accel Level: Basic

 

Cap Flags: 0xF1F

 

Min/Max Sample Rate: 100, 200000

 

Static/Strm HW Mix Bufs: 1, 0

 

Static/Strm HW 3D Bufs: 0, 0

 

HW Memory: 0

 

Voice Management: No

 

EAX(tm) 2.0 Listen/Src: No, No

 

I3DL2(tm) Listen/Src: No, No

 

Sensaura(tm) ZoomFX(tm): No

---------------------

 

Sound Capture Devices

 

---------------------

 

Description: Microphone (High Definition Audio Device)

 

Default Sound Capture: Yes

 

Default Voice Capture: Yes

 

Driver Name: HdAudio.sys

...

0 Kudos
gwood3
Beginner
3,536 Views

hi Diego_Intel,

thank you, try both version but not working.

thanks.

0 Kudos
DArce
Valued Contributor III
3,536 Views

Try to force the generic driver by uninstalling the driver that was provided by your laptop manufacturer or any other video driver that may be still installed through the Control Panel, go to programs and features, then locate any entry similar to Intel® Graphics Media Accelerator or video driver and remove it. After that, restart your system and try to install the generic driver again with the instructions on this site:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

For this, use the driver posted here:

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23102/a08/Win64_152818.zip&lang=eng&Dwnldid=23102 https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23102/a08/Win64_152818.zip&lang=eng&Dwnldid=23102

You may also want to use a registry cleaning software to make sure that there is no entries of a previous driver. And just to confirm, what is the video port you are using for this configuration? Have you tried using another video port if available? Or tested another video display possibly

0 Kudos
gwood3
Beginner
3,535 Views

Thanks again.

Uninstall all the driver, clean the reg by CCleaner. Install ur given link driver, same again!!!!

so here some quick question, (im not a technical person )

 

1) now...if i dont install any display driver, in device manage_display adapter dropdown its written "standard vga Graphics Adapter" and after intall the driver its written "intel(R) hd graphics 3000" (after restar windows not bootup n start flickering)

So is it possible that the internal agp part was damaged, but display working fine.

(I mean vga part working but 3d accelerator part not working.)

2) previously several time i install windows and use the same driver and everything was fine, all this mess right after my Toshiba HDD gone and i bought the Western Digital HDD, all i understand that should not a cause of the problem.

So what might be the problem.

0 Kudos
DArce
Valued Contributor III
3,536 Views

What you see in the Device Manager is completely expected as what Windows* installs is just a generic driver for your system.

Changing the hard drive should not represent in an issue in your system, however =, taking under consideration that this has started to happen after re-installing the operating system, and even using the drivers provided by your Original Equipment Manufacturer, you may need to test using another operating system image or try a separate operating system installation with no other than the drivers provided by your system manufacturer.

0 Kudos
Reply