1 Reply Latest reply on Feb 19, 2013 12:59 PM by supergroover

    Intel HD 3000: BSOD while and no more AERO after installing latest driver on Win 7 64

    supergroover

      While installing the latest driver (9.17.10.2932) for my Intel HD 3000 graphics on my Windows 7  64 professional system my screen turned black and when I turned my secondary screen on it showed a BSOD (switching graphics driver). I rebooted and started Windows normally and was running the system driver. Second attempt to install seemed successful, but Windows AERO desktop has stopped working since. If I run the Aero troubleshooter it says the Windows Desktop Manager is disabled. When the utility tries to start it the desktop manager crashes immediately.

       

      Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541

      Faulting module name: igd10umd64.dll, version: 0.0.0.0, time stamp: 0x50c92510

      Exception code: 0xc0000005

      Fault offset: 0x0000000000c364d0

      Faulting process id: 0x4f8

      Faulting application start time: 0x01ce0e01f08a6116

      Faulting application path: C:\Windows\system32\Dwm.exe

      Faulting module path: C:\Windows\system32\igd10umd64.dll

      Report Id: 2eb443c5-79f5-11e2-9a47-80ee7316d53b

       

      Same thing happens if I try to calculate the Windows Experience Index:

       

      Faulting application name: winsat.exe, version: 6.1.7601.17514, time stamp: 0x4ce798fc

      Faulting module name: igd10umd64.dll, version: 0.0.0.0, time stamp: 0x50c92510

      Exception code: 0xc0000005

      Fault offset: 0x0000000000c364d0

      Faulting process id: 0x860

      Faulting application start time: 0x01ce0e02e8fbbbfc

      Faulting application path: C:\Windows\system32\winsat.exe

      Faulting module path: C:\Windows\system32\igd10umd64.dll

      Report Id: 417b7db3-79f6-11e2-9a47-80ee7316d53b

       

      Both times the Intel dll: igd10umd64.dll is the faulting module. The version is listed as 0.0.0.0.!

      When I checked the location  C:\Windows\system32\igd10umd64.dll the file was not there.

      (Later I manually copied the file from the installer temporary directory to the Windows\System32 dir to no avail)

       

      I have tried to revert back to the latest driver, but the option is greyed out. I uninstalled and reinstalled the driver several times resulting in the same BSOD every time I was installing with the Intel driver loaded. I downloaded and installed the older driver from the Intel website but the exact same thing happens. I tried to let Windows find a driver for it and it downloaded the latest version and I still have the Aero problem.

       

      Somewhere in the process I got a hash error on a .sys file, It was before I noticed Windows Aero was not working and I clicked ok and ignored it hoping it would fix itself:

       

      The event: "Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

      File Name: \Device\HarddiskVolume1\Windows\System32\drivers\igdkmd64.sys"

       

      Again a Intel dll and again I can't find the file on that location.

       

      Does anybody know what is going on and how to fix it? Any help would be appreciated.