Intel HD 4000 is not being recognized by Windows 8

idata · ‎02-15-2013

Hi, My Intel HD 4000 is not working properly, I have Windows 8 64bit and it is only recognizing Microsoft Basic Display Driver as the display adapter. I have installed the latest drivers from intel website

Graphics: 9.17.10.2932

Display Audio Driver: 6.14.0.3097

and also

Graphics: 9.17.10.2963

but the latest drivers have no effect and nothing show up in the windows 8 graphic options tab and display adapter types shows only Microsoft Basic Display Driver in display adapter information section. Only device manager recognizes Intel HD Graphics 4000 but I am not able to access intel graphic option in Windows 8 display adapter tab. Many HD videos do not play smoothly and I am not able to play any games.

SystemSpecs:

CPU: Intel Core i7 3770K Unlocked Quad Core Hyperthreading Processor LGA1155 3.5GHZ Ivy Bridge 8MB

MOTHERBOARD: Gigabyte Z77X-UP5-TH Thunderbolt ATX LGA 1155 3PCI-E16 3PCIE-E1 HDMI SATA3 SLI USB3.0

CPU COOLER: Corsair Cooling Hydro Series H100

SSD: OCZ Vertex 4 128GB 2.5IN SATA3 Indilinx 560MB/S Read 430MB/S Write

PSU: XFX PRO1000W Ltd Black Edition Single Rail 12V 83A 24PIN ATX Full Modular

RAM: Corsair Vengeance Black 16GB 2X8GB DDR3-1600 CL10-10-10-27 1.5V Dual Channel Memory Kit

OS: Windows 8 pro 64bit

Fred_D_Intel · ‎02-20-2013

Hi ALI,

I recommend uninstalling the driver completely first from Programs and Features in Control Panel and then installing the latest graphics driver Gigabyte provides in their website. You can update the graphics driver from this link http://www.gigabyte.us/products/product-page.aspx?pid=4279# dl http://www.gigabyte.us/products/product-page.aspx?pid=4279# dl

Thanks!

idata · ‎02-20-2013

Hi Fred,

I did as you told me, I uninstalled the Intel graphics driver for Program and features in control panel, restarted and installed the new driver the from Gigabyte website but Windows 8 pro is still only recognizing Microsoft Basic Display driver and when right click on desktop there are no Graphic properties, also there is no sleep mode in Windows power menu. The only place I can see Intel HD 4000 is in device manager under network adapters.

Fred_D_Intel · ‎02-27-2013

Hi ALI,

It seems to be the operating system got corrupted. The driver Gigabyte has in their website is the one they have validated to work fine with your specific motherboard model. I recommend reinstalling the operating system and then using the Gigabyte CD to load all of the required drivers and software.

Thanks!

idata · ‎03-16-2013

I found this page via google. I'm having the same issues. Re-installing the OS is a silly solution. This was working until windows update restarted this machine and it's now in this state.

I'm trying to get the Intel HD to work so that Virtu can run. Without the right drivers, it won't work. The HD 4000 drivers are installed and the device is running but the display adapter for my monitor is Microsoft's generic driver.

Fred_D_Intel · ‎03-18-2013

Hi Zac,

If the issue started after some Windows Updates were installed then you can try a Windows System Restore. You can find more information on this link http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

Thanks!

idata · ‎04-02-2013

I am having the exact same issue as the previous posters on Win8 x64. I am unable to successfully install the HD4000 drivers or use the Intel Graphics Control panel. The software will install, the driver shows in the Device Manager, however the Display control panel shows a "Microsoft Basic Display Driver" installed. As a result, I'm not able to use any advanced features like multiple monitors.

I normally use a Radeon 7870 for my graphics solution, however my card is being RMAed at this point. Until then, I'm stuck using the integrated graphics on the CPU, which aren't working properly.

I have tried:

Uninstalling the HD4000 driver

Uninstalling the AMD graphics drivers

Reinstalling the HD4000 driver

Forcing the uninstall through the device manager

idata · ‎03-20-2013

I have tried restoring and everything else but I still have the same problem the only solution seems to be re-installing the Windows 8 completely which sucks because you lose all the settings, I am buying a dedicated video card soon so I will just stop using Intel HD 4000.

Fred_D_Intel · ‎04-03-2013

Hi all,

Would you please post a screenshot of Device Manager showing the adapter that appears under Display Adapters and another screenshot of the Display Control Panel?

idata · ‎04-03-2013

Here is what I see. The left is what is in the device manager, the right is what I get on the advanced settings from the screen resolution control panel.

Fred_D_Intel · ‎04-04-2013

Hi genericasian,

Checking the pictures seems to be a corruption in the registry but, still you can post the Dxdiag report and if possible the Graphics Diagnostic Report to see if there is anything else that can be done.

You can create the Dxdiag report if you click on the Start button, type in "dxdiag" on the search bar, press enter, click on "Save All Information" and please post here the report.

This link will help you generate the Graphics Diagnostic Report http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm. Due to the issue you are having you may not be able to create the Graphics Diagnostic Report, there is a chance you will not be able to find all of the options.

idata · ‎04-04-2013

Here you are. Your "alternate" steps won't work for me because I don't have access to the Intel control panel. I don't believe the computer thinks that there is an Intel graphics device is present; every time I try to launch it, nothing happens.

------------------

System Information

------------------

Time of this report: 4/4/2013, 18:26:49

Machine name: MIKI

Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.130108-1504)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: To be filled by O.E.M.

BIOS: F10c

Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

Memory: 32768MB RAM

Available OS Memory: 31698MB RAM

Page File: 3664MB used, 28833MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Microsoft Basic Display Driver

Manufacturer: (Standard display types)

Chip type: Intel(R) Sandybridge/Ivybridge

DAC type: Intel Corporation

Device Type: Display-Only Device

Device Key: Enum\ROOT\BASICDISPLAY

Display Memory: 256 MB

Dedicated Memory: 0 MB

Shared Memory: 256 MB

Current Mode: 1920 x 1080 (32 bit) (64Hz)

Monitor Name: Dell U2312HM (Digital - DVI)

Monitor Model: DELL U2312HM

Monitor Id: DEL4072

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: Other

Driver Name:

Driver File Version: ()

Driver Version:

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: , 0 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71AF4-43CC-11CF-9423-F003ADC2CB35}

Vendor ID: 0x1414

Device ID: 0x008C

SubSys ID: 0x00000000

Revision ID: 0x0000

Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:6.2.9200.16384:ROOT\BasicDisplay

Rank Of Driver: 00FB0000

Video Accel:

DXVA2 Modes:

Deinterlace Caps: {00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

</...

Fred_D_Intel · ‎04-08-2013

Hi all,

Would you please test this driver and let me know if issue persists? https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22605&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22605&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers. Please uninstall the current driver from Programs and Features in Control Panel first.

idata · ‎04-08-2013

Just tried to install it. The same issue persists. Intel control panel is inaccessible, computer is still using the Microsoft Basic Display Driver.

idata · ‎04-08-2013

Same issue as before. Didn't help. Still see the intel device but the microsoft basic display adapter is still the one being used.

NICHOLAS_F_Intel · ‎04-10-2013

Hello everyone, I have a few questions for each of you;

@Ali: If you are still interested in resolving this issue, can you provide a copy of your dxdiag please? (Start -> Run -> dxdiag -> Save All Information).

@Zac: Please provide a copy of your dxdiag as well. (Start -> Run -> dxdiag -> Save All Information). Additionally, what is the make/model of your system, or your motherboard if it's custom?

@genericasian: You currently do not have any add-on graphics cards installed in your system, correct? You mentioned that you uninstalled the HD 4000 driver, but then afterwards had to force the uninstall - did the driver not correctly uninstall the first time? What is the make/model of your system or motherboard if it's custom?

Thanks everyone,

-Nic

idata · ‎04-10-2013

I do not currently have another GPU installed. When I was troubleshooting this issue on my own, I had uninstalled the GPU drivers and reinstalled them (including the latest driver you posted). The drivers will uninstall properly. In device manager, the information does update when a new driver is installed. However, nothing changes in the display properties.

I have a Gigabyte Sniper M3 motherboard with the latest BIOS.

idata · ‎04-10-2013

------------------

System Information

------------------

Time of this report: 4/10/2013, 12:41:00

Machine name: GAMING-PC

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130108-1504)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: To be filled by O.E.M.

BIOS: BIOS Date: 09/03/12 13:40:53 Ver: 04.06.05

Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.9GHz

Memory: 16384MB RAM

Available OS Memory: 15314MB RAM

Page File: 3331MB used, 27342MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Previously: Crashed in system information (stage 4) & Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Sound Tab 4: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Microsoft Basic Display Driver

Manufacturer:

Chip type:

DAC type:

Device Type: Display-Only Device

Device Key: Enum\ROOT\BASICDISPLAY

Display Memory:

Dedicated Memory: n/a

Shared Memory: n/a

Current Mode: 1920 x 1200 (32 bit) (64Hz)

Monitor Name: SyncMaster T240,SyncMaster Magic T240(Digital)

Monitor Model:

Monitor Id:

Native Mode:

Output Type:

Driver Name:

Driver File Version: ()

Driver Version:

DDI Version:

Feature Levels:

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: , 0 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier:

Vendor ID:

Device ID:

SubSys ID:

Revision ID:

Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:6.2.9200.16384:ROOT\BasicDisplay

Rank Of Driver: 00FB0000

Video Accel:

DXVA2 Modes:

Deinterlace Caps: n/a

D3D9 Overlay:

DXVA-HD:

DDraw Status: Disabled

D3D Status: Not Available

AGP Status: Not Available

Motherboard GA-Z77X-UP5 TH (rev. 1.0)

Intel® Z77 Chipset

NICHOLAS_F_Intel · ‎04-10-2013

Thanks for the information ALI/genericasian. I'm waiting on a response from Zac, and anyone else who encounters this problem - please provide the same information!

I'll let you guys know when I have an update on this issue.

Thanks,

-Nic

NICHOLAS_F_Intel · ‎04-11-2013

Hi everyone,

So I worked with the folks at Gigabyte* yesterday to see if they could reproduce the problem with their own hardware. They tested ALI's configuration (same motherboard, same processor), with all 3 drivers - and were unable to show the problem. I've attached the screenshots they provided. You'll notice how through all 3 drivers they tested (ours, theirs, and microsoft*) - the adapter information was still visible.

Since they were unable to reproduce the same problem, I would recommend exchanging your motherboard for a new one. Let me know if you have any other questions/comments/concerns.

Thanks,

-Nic

idata · ‎04-11-2013

Hi Nic,

I Have already replaced my motherboard once the Gigabyte UP5-TH and I don't think its a hardware problem. The only solution I found is to do a fresh installation of Windows 8.