1 Reply Latest reply on Mar 13, 2013 10:58 AM by michael_intel

    Sleep issues with Win8 Intel Smart Connect Technology and Intel Rapid Start

    mrtwisted

      Having issues with my Win 8 computer behaving erratically when trying to sleep, going into suspend modes, with Biostar tz77xe4 Motherboard with z77 chipset:

       

      quote from motherboard product description that makes me think this may be an issue with Intel Rapid Start and or Intel Smart Connect Technology ie. chipset drivers for Win 8., any possible solutions, know fixes are much appreciated:

       

      "The BIOSTAR TZ77XE4 is a great foundation for your next PC build supporting the state-of-the-art Intel 3rd generation Core processors in LGA 1155 packaging. The Z77 chipset natively supports USB 3.0 technology bringing the USB peripherals data transfer to a new level at up to 5Gbps. Intel Smart Connect Technology keeps you always up to date with social networking even when system is asleep, while Intel Rapid Start Technology allows your PC to resume from deepest sleep in a flash."

       

      Info:

       

      running powercfg /energy output:

       

      Microsoft Windows [Version 6.2.9200]
      (c) 2012 Microsoft Corporation. All rights reserved.

      C:\Windows\system32>powercfg /energy
      Enabling tracing for 60 seconds...
      Observing system behavior...
      Analyzing trace data...
      Analysis complete.

      Energy efficiency problems were found.

      6 Errors
      0 Warnings
      23 Informational

      See C:\Windows\system32\energy-report.html for more details.

      C:\Windows\system32>

       

      Contents of energy-report.html:

       

      ------------------------------------------------

       

      Power Efficiency Diagnostics Report

      Computer Name-----
      Scan Time2013-02-07T01:18:01Z
      Scan Duration60 seconds
      System ManufacturerBIOSTAR Group
      System Product NameTZ77XE4
      BIOS Date08/22/2012
      BIOS Version4.6.5
      OS Build9200
      Platform RolePlatformRoleDesktop
      Plugged Intrue
      Process Count77
      Thread Count1060
      Report GUID{95613153-da53-43a5-be79-d70e337c1daa}

      Analysis Results Errors

      USB Suspend:USB Device not Entering Selective Suspend

       

       

      This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

       

      Device NameUSB Composite Device
      Host Controller IDPCI\VEN_8086&DEV_1E31
      Host Controller LocationPCI bus 0, device 20, function 0
      Device IDUSB\VID_046D&PID_C517
      Port Path1

       

      USB Suspend:USB Device not Entering Selective Suspend

       

       

      This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

       

      Device NameUSB Root Hub
      Host Controller IDPCI\VEN_8086&DEV_1E26
      Host Controller LocationPCI bus 0, device 29, function 0
      Device IDUSB\VID_8086&PID_1E26
      Port Path

       

      USB Suspend:USB Device not Entering Selective Suspend

       

       

      This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

       

      Device NameUSB Composite Device
      Host Controller IDPCI\VEN_8086&DEV_1E26
      Host Controller LocationPCI bus 0, device 29, function 0
      Device IDUSB\VID_19FF&PID_0227
      Port Path1,5

       

      USB Suspend:USB Device not Entering Selective Suspend

       

       

      This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

       

      Device NameGeneric USB Hub
      Host Controller IDPCI\VEN_8086&DEV_1E26
      Host Controller LocationPCI bus 0, device 29, function 0
      Device IDUSB\VID_8087&PID_0024
      Port Path1

       

      USB Suspend:USB Device not Entering Selective Suspend

       

       

      This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

       

      Device NameUSB Composite Device
      Host Controller IDPCI\VEN_8086&DEV_1E26
      Host Controller LocationPCI bus 0, device 29, function 0
      Device IDUSB\VID_046D&PID_C52F
      Port Path1,6

       

      Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

       

       

      PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

       

      Warnings Information

      Platform Timer Resolution:Platform Timer Resolution

       

       

      The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

       

      Current Timer Resolution (100ns units)156250

       

      Power Policy:Active Power Plan

       

       

      The current power plan in use

       

      Plan NameCustom
      Plan GUID{e7e4d2ac-172c-412c-8d3b-918aa03fb4a3}

       

      Power Policy:Power Plan Personality (Plugged In)

       

       

      The personality of the current power plan when the system is plugged in.

       

      PersonalityBalanced

       

      Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

       

       

      The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

       

       

      Power Policy:Video quality (Plugged In)

       

       

      Enables Windows Media Player to optimize for quality or power savings when playing video.

       

      Quality ModeOptimize for Video Quality

       

      System Availability Requests:Analysis Success

       

       

      Analysis was successful. No energy efficiency problems were found. No information was returned.

       

       

      CPU Utilization:Processor utilization is low

       

       

      The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.

       

      Average Utilization (%)1.60

       

      Battery:Analysis Success

       

       

      Analysis was successful. No energy efficiency problems were found. No information was returned.

       

       

      Platform Power Management Capabilities:Supported Sleep States

       

       

      Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

       

      S1 Sleep Supportedfalse
      S2 Sleep Supportedfalse
      S3 Sleep Supportedtrue
      S4 Sleep Supportedtrue

       

      Platform Power Management Capabilities:Connected Standby Support

       

       

      Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

       

      Connected Standby Supportedfalse

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index0
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index1
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index2
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index3
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index4
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index5
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index6
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      Platform Power Management Capabilities:Processor Power Management Capabilities

       

       

      Effective processor power management enables the computer to automatically balance performance and energy consumption.

       

      Group0
      Index7
      Idle State Count3
      Idle State TypeACPI Idle (C) States
      Nominal Frequency (MHz)3501
      Maximum Performance Percentage100
      Lowest Performance Percentage45
      Lowest Throttle Percentage45
      Performance Controls TypeACPI Performance (P) / Throttle (T) States

       

      ---------------------------------------------------------------------------

      There seems to be some issue with usb drivers and or hardware compatibility in regards to some usb controllers, possibly when certain devices are connected, one of these is a Logitech wireless mouse/keyboard combo receiver. All latest hardware/chipset drivers are installed and per Biostar website, my motherboard is compatible with Win 8

       

      Sleep function is erratic, computer does not go to sleep 30min after inactivity as power plan specifies, instead stays on all night with only monitor sleeping, tried to manually put computer to sleep, same issue, computer seems to sleep, but only thing that happens is the monitor goes off, computer keeps running as if in S1 sleep, fans stay on even though set to go into S3 sleep in bios (fans off), can't get it to come out of this state, it is simply locked up with no means to bring it out unless I do a hard reset.

       

      So my take on the issue:

       

      1. Software is causing the computer not to enter S3 State Automatically, Win 8 understands that there is inactivity turning off monitor after 10min, but for some reason does not go to sleep after 30min of inactivity as the power plan specifies, this issue is intermittent,  sometimes enters proper sleep state, sometimes does not, depending on what software is doing.

       

      2. Manually putting windows to sleep does not work, as the computer becomes unusable and must be hard reset to regain use - note: ***this is the second time I am facing this issue, Windows has been refreshed and re-installed trying to fix it!***

       

      3. In this sleep state, entered by manually putting windows into sleep mode, power to usb devices seems to be turned off, but power to other hardware seems to remain, seems like Windows is trying to enter S1 or some combination of it (which is not working properly) when sleep is manually selected, ***note: similar thing seemed to happened with Hibernation enabled, upon re-entering after hibernation, system would not come back to life, Windows was refreshed and re-installed multiple times trying to get a working system!***