2 Replies Latest reply on Feb 11, 2013 9:17 AM by john_s@intel

    Warning light on SS4000-E

    Ross S. Kass

      We have a SS4000-E NAS storage device.  Up until now it has worked beautifly.  All the light on the unit are green wit h the exception of the front panel light marked with a triangle.  This light is yellow.  According to the manual, light "K" means "Continuous YELLOW indicates a fault is present, either a critical or non-recoverable condition.".  No further information is provided.  What do we do now?

        • 1. Re: Warning light on SS4000-E
          edwardzh

          You can log into the web GUI and check for errors.

          • 2. Re: Warning light on SS4000-E
            john_s@intel

            Ross,

             

            If the System Status LED is yellow a critical error might have occurred. Restart the system. If the System Status LED remains yellow, it may indicate the following conditions:

            • Fan failure
            • Power supply failure
            • Hard disk failure
            • Operating system boot failure
            • System board failure
            • Hard disks are not configured (the System Status LED is yellow when first setting up the system)

             

            More information can be found in the SS4000 Troubleshooting Guide.

             

            Regards,

            John

            • 3. Re: Warning light on SS4000-E
              Ross S. Kass

              The NAS is not talking to me (via browser), so it is not telling me any further information other than the fact that the 4 disk lights are green and the the light to the right of the warning  is green.  When you hard restart the drive it goes thru a power-up cycle with the lights but eventually ends with the triangle light solid yellow.

               

              I just don't know the next step.  How do I get it serviced?

              • 4. Re: Warning light on SS4000-E
                john_s@intel

                Ross,

                 

                I don't know what to tell you for servicing the Intel® Entry Storage System SS4000-E. The Intel® Entry Storage System SS4000-E launched in 2006, reached end of life in June of 2008. Warranty expired for all SS4000s in July of 2011. The product reached end of interactive support with Intel October 22, 2012.

                 

                The only support available at this time through Intel is web support. You can find available web documentation at the Intel® Entry Storage System SS4000-E homepage.

                 

                Otherwise you may need to find a different storage device and restore from your most recent backup.

                 

                Regards,

                John