If the System Status LED is yellow a critical error might have occurred. Restart the system. If the System Status LED remains yellow, it may indicate the following conditions:
- Fan failure
- Power supply failure
- Hard disk failure
- Operating system boot failure
- System board failure
- Hard disks are not configured (the System Status LED is yellow when first setting up the system)
More information can be found in the SS4000 Troubleshooting Guide.
The NAS is not talking to me (via browser), so it is not telling me any further information other than the fact that the 4 disk lights are green and the the light to the right of the warning is green. When you hard restart the drive it goes thru a power-up cycle with the lights but eventually ends with the triangle light solid yellow.
I just don't know the next step. How do I get it serviced?
I don't know what to tell you for servicing the Intel® Entry Storage System SS4000-E. The Intel® Entry Storage System SS4000-E launched in 2006, reached end of life in June of 2008. Warranty expired for all SS4000s in July of 2011. The product reached end of interactive support with Intel October 22, 2012.
The only support available at this time through Intel is web support. You can find available web documentation at the Intel® Entry Storage System SS4000-E homepage.
Otherwise you may need to find a different storage device and restore from your most recent backup.