Low windows exp index using HD 4000

[idata]

Hello,

I have recently purchased a HP envy m6-1178sa laptop

When I run the windows experience index I am only getting a desktop graphics performance rating of 2.8. This seems low to me for the HD 4000. Does anyone think I need to do anything to make it work better or is this normal? Apparently I have the latest driver installed.

Thanks for your help

Kaile

[Marcos_U_Intel]

Hello,

It should be higher than 2.8 for the graphics rating.

Do you happen to have an AMD Radeon HD 7670M (2 GB DDR3 dedicated) card install in your laptop?

Regards,

Michael

[idata]

Hello Michael,

Thanks for your reply. Yes I have an AMD Radeon 7670M. It's switchable graphics. I use the Catalyst Control Center to select what the use the Radeon with. Thanks

[Marcos_U_Intel]

Hello,

The reason windows experience index is showing graphics performance rating of 2.8 is because you must use the graphics drivers provided by the system manufacturer since you are using switchable graphics from the Intel HD 4000 to the AMD 7670 graphics card.

You can contact your system manufacturer for drivers at the link below:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

Also for more information regarding switchable graphics please go to the following URL:

http://www.intel.com/support/graphics/sb/CS-031103.htm http://www.intel.com/support/graphics/sb/CS-031103.htm

Regards,

Michael

[idata]

Hi Michael,

Sorry for the late response I have been away. The thing is I do the graphics drivers provided by the system manufacturer. They are the ones from the link you provided and are all updated. What else could cause this?

thanks,

Kaile

[Marcos_U_Intel]

Hello,

At this point if you are using the drivers from your system manufacturer, and is still 2.8 for the graphics rating. I recommend you contact Microsoft since they are the manufacturer of the application.

Regards,

Michael