0 Replies Latest reply on Jan 31, 2013 12:25 PM by Doug Coleman

    RS25SB008 RAID Controller "Needs Attention" - Firmware issue?

    Doug Coleman

      Hi,

       

      I have updated my RS25SB008 Raid card with the latest firmware package posted to the website and am running the recently released WS2012

      driver.   Despite my the fact that my drives are in optimal state, the raid controller continues to report it "Needs Attention".   The only problem I can see is that the battery is reporting Temperature as "High", with the reported temperature at 26 C   - which is probably accurate.  I have done everything I can to resolve the issue (the battery is now physically outside of the server) and I have triggered a "learn" cycle.      Is the high temperature alert for the BBU broken?   How can the status on the controller be cleared?

       

      I see that there is a CmdTool2 -AdpBbuCmd -SetBbuProperties -f <fileName> -aN|-a0,1,2|-aALL    command, but there does not seem to be any other documentation.

       

      Any insight would be appreciated...

       

      Thank you,

      Doug Coleman

       

       

      C:\Temp\IR3_2208SASHWR_FWPKG-v23.11.0-0021\CmdTool2\Windows>CmdTool2 -AdpBbuCmd -a0

       

       

      BBU status for Adapter: 0

       

       

      BatteryType:

      Voltage: 10162 mV

      Current: 0 mA

      Temperature: 26 C

      Battery State: Optimal

      BBU Firmware Status:

       

       

        Charging Status              : None

        Voltage                                 : OK

        Temperature                             : High

        Learn Cycle Requested                   : No

        Learn Cycle Active                      : No

        Learn Cycle Status                      : OK

        Learn Cycle Timeout                     : No

        I2c Errors Detected                     : No

        Battery Pack Missing                    : No

        Battery Replacement required            : No

        Remaining Capacity Low                  : No

        Periodic Learn Required                 : No

        Transparent Learn                       : No

        No space to cache offload               : No

        Pack is about to fail & should be replaced : No

        Cache Offload premium feature required  : No

        Module microcode update required        : No

       

       

      BBU GasGauge Status: 0x6469

        Pack energy             : 361 J

        Capacitance             : 100

        Remaining reserve space : 96

       

       

        Battery backup charge time : 0 hours

       

       

      BBU Design Info for Adapter: 0

       

       

      Date of Manufacture: 00/00, 0000

      Design Capacity: 0 J

      Design Voltage: 0 mV

      Serial Number: 0

      Manufacture Name:

      Firmware Version   :

      Device Name:

      Device Chemistry:

      Battery FRU: N/A

      TMM FRU: N/A

        Transparent Learn = 1

        App Data = 0

       

       

      BBU Properties for Adapter: 0

       

       

        Auto Learn Period: 28 Days

        Next Learn time: Thu Feb 28 12:31:55 2013

        Learn Delay Interval:0 Hours

        Auto-Learn Mode: Transparent

       

       

      Exit Code: 0x00

      ===========================================================================================================

       

      From: RWC2 - Server Profile

      SERVER---

        Server IP:               192.168.100.13

        Server Name:             VMHOST4

        OS name:                 Windows 8

        OS Version:              6.2

        OS Architecture:         x86_64

        Driver Name:             megasas2.sys

        Driver Version:          6.504.5.0

        Application Version:     RAID Web Console 2 - 12.08.03.02

       

       

      HARDWARE---             

        Controller:              Intel (R) RAID Controller RS25SB008(Bus 4,Dev 0)

        Status:                  Needs attention

        Firmware Package Version:23.11.0-0021

        Firmware Version:        3.230.05-2100

        BBU:                     YES

        Enclosure(s):            1

        Drive(s):                8

        Virtual Drive(s):        2

       

       

      BBU---

        Type                     null

        BBU Status:              Optimal

       

       

      Enclosures---

        PRODUCT NAME             TYPE                     STATUS                  

        Backplane                Sgpio                    OK                      

       

       

      Drives---

        CONNECTOR                PRODUCT ID               VENDOR ID                STATE                    DISK TYPE                CAPACITY                 POWER STATE             

        Port B                   INTELSSDSC2CW48          ATA                      Online                   SATA                     446.103 GB               On                                               

        Port B                   ST3000DM0019YN1          ATA                      Online                   SATA                     2.728 TB                 On                                               

        Port B                   ST3000DM0019YN1          ATA                      Online                   SATA                     2.728 TB                 On                                               

        Port B                   ST3000DM0019YN1          ATA                      Online                   SATA                     2.728 TB                 On                                               

        Port A                   INTELSSDSC2CW48          ATA                      Online                   SATA                     446.103 GB               On                                               

        Port A                   ST3000DM0019YN1          ATA                      Online                   SATA                     2.728 TB                 On                                               

        Port A                   ST3000DM0019YN1          ATA                      Online                   SATA                     2.728 TB                 On                                               

        Port A                   ST3000DM0019YN1          ATA                      Online                   SATA                     2.728 TB                 On                                               

       

       

      Virtual Drives---

        TARGET ID                NAME                     CAPACITY                 STATE                    RAID LEVEL               MegaRAID RECOVERY       

        0                        SSD_Caching_0            446.103 GB               Optimal                  RAID  1                  NO                                               

        1                        VD_1                     8.185 TB                 Optimal                  RAID  10 SB00                NO