1 Reply Latest reply on Jan 26, 2013 3:55 AM by sphpc

    About the GenuineIntel Crash


      Dear Sir,


      I was frustrated by frequent system crash in this few months and eventually I found this crash may be raised by your product.

      I have been experiencing system crash and windows always freezes suddenly, no matter working or idling.

      I have update all the drivers, bios and I could not fix the problem.


      I was using the Xeon CPU E3-1245 with ASUS motherboard P8Z77-VLK

      I dont know whether there is any capability problem but I could definitely tell you there must be something wrong with the CPU because I have tried to use different motherboard, including the motherboard produced by your company.

      DH77KC always shut down suddenly when connect it to a usb 3 device???

      I was just like an idiot in the first week after I got my "new" computer because I went back to the repair center of the distributor 7 times.

      It was just like a nightmare and they could not help.

      At the beginning, I suppose it was caused by my usb3 device but I was so stupid I have not made any debug check.


      This morning, I got the debug check and here is my debug detail.

      However, I don't know what does that mean.


      Debugging Details:


      BUGCHECK_STR:  0x124_GenuineIntel



      PROCESS_NAME:  System

      CURRENT_IRQL:  f


      fffff800`00ba8a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

      STACK_COMMAND:  kb

      FOLLOWUP_NAME:  MachineOwner

      MODULE_NAME: GenuineIntel

      IMAGE_NAME:  GenuineIntel


      FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

      BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

      Followup: MachineOwner


      0: kd> lmvm GenuineIntel

      start             end                 module name


      I would be grateful if I could contact your technical support team in Hong Kong... Just let me know what could I do next.