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Win 8 Pro 64 bit, Intel IGPA 4000 HD, DVI-Interface no signal

idata
Employee
2,403 Views

I have discussed this topic with Fred in chat already, proposing me to update the BIOS driver, which however was not successfull:

My problem is:

I have built an new PC including Intel I5 3570K processor on motherboard Asus P8Z77-M PRO. I have a monitor Iiyama Prolite E485S 19'' native resolution 1280x1024, 60 Hz connected to it. Before that monitor was connected to a PC running Win XP 32 bit on DVI-D interface no problem.

Ever since the first boot on the Win 8 PC, the DVI-D loses the signal on the DVI-D Interface right after BIOS bootscreen upon boot of the Windows OS. Before, i.e. BIOS setup, is working on DVI just fine.

The following has been tried, so far:

1. Reinstalling Intel 4000 HD driver, switching to another version Intel 4000 HD driver proposed by ASUS: After removing the Intel driver, the DVI interface works on native resolution. Upon reboot, the signal is lost again.

2. Testing Linux on the PC, installed on dual boot: DVI interface works fine!!

3. Updating the ASUS BIOS to the newest version - no effect.

4. Reinstalling the Intel chipset driver - no effect.

5. Removing the monitor from the device manager - no effect.

6. Uninstalling the Intel graphics driver 4000 HD using the Programs and features section in order to completely remove leftovers - same result as 1 above.

This issue seems similar to that relating to Windows 7:

I have read

http://www.sevenforums.com/tutorials/7947-force-dvi-hdmi-resolutions-refresh-rates.html Force DVI/HDMI resolutions and refresh rates - Windows 7 Forums

Which suggests to override an EDID such that the information received by the system from a monitor are disregarded and override preferences are used instead. Could this solve the problem? Would this require also a DVI-D cable with removed DDC Pin 7 and/ or DDC hotplug detect pin 16?

I have registered my E-mail and got a case number from Fred. Unfortunately I did neither receive the chat transcript, nor an E-mail regarding that case, Could I get that information forwarde via PM?

Thanks, Joerg

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12 Replies
idata
Employee
906 Views

got the same problem since months... and i am so fuckin pissed about it...

Intel, come on!!! do something...!

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powerarmour
Valued Contributor II
906 Views

Sounds like it could be a DRM/HDCP issue?

I can also confirm I don't get anything like this running my HD 4000 in Linux.

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Marcos_U_Intel
Employee
906 Views

Hello,

I apologize for you not neither receiving the chat transcript, nor an E-mail regarding that case.

Our software support and engineering group is working on having the DVI-D loses the signal issue fixed on the next driver version. We cannot provide an estimated time for this to happen, but your feedback for sure is important and will be forwarded to higher levels of support.

Looking forward to assisting you further

Regards,

Michael

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SChal2
Beginner
906 Views

We have a client with the same issue.

Computer System:

MS Windows 8 64-bit (Fully updated)

 

Intel DB75EN Motherboard (BIOS & Drivers up to date)

Intel Core i5-3470 3.2Ghz

Kingston 8GB DDR3-1600 Memory

Seagate ST31000524AS Hybrid Drive

BENQ G2320HDBL Monitors

MS Wireless 800 Keyboard & Mouse

DMI-D Cables for Primary Monitor & VGA Cable for Secondary Monitor

 

Dual Monitor mode: Extended

The problem comes if the user logs out, screensave requires password or if sleep mode is initiated. The priomary DVI port turns off on the motherboard and takes a reboot to reinitiate the DVI port. Same occurs monitors and/or cables are replaced.

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DArce
Valued Contributor III
906 Views

Is there any type of adapter being used between the DVI port in the motherboard and the display?

What is the driver version being used?

Please post the dxdiag report generated in that system.

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SChal2
Beginner
906 Views

I can confirm that the a standard DVI-D cable is being used between the motherboard and monitor and no other equipment is involved of any kind. I can reproduce the issue through logging out of a user and then turning the monitor off and then when it subsequently turns back on the screen is no longer seen by the computer.

Windows 8 64-bit confirms that the Intel HD driver is version 9.18.10.3165 and the Intel support website confirms this is the latest version. The BenQ driver which appears to be the built in version for windows, and reported as provided by BenQ reports to be version 1.0.0.0 dated 28/07/2011; however no newer version appears to exist via the BenQ support website.

DXDiag Report (When all is working as it should):

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SChal2
Beginner
906 Views

DXDiag after system fails to see the Digital Monitor. Please note between the two reports there is no hardware change nor has the computer been rebooted, but rather a standard user logout and both monitors being turned off and then back on again.

------------------

System Information

------------------

Time of this report: 7/24/2013, 09:03:59

Machine name: HBAPC-PASTOR

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: INTEL_

System Model: DB75EN__

BIOS: ENB7510H.86A.0045.2013.0307.1509

Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz

Memory: 8192MB RAM

Available OS Memory: 7628MB RAM

Page File: 1427MB used, 7351MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0152&SUBSYS_20418086&REV_09

Display Memory: 1792 MB

Dedicated Memory: 480 MB

Shared Memory: 1312 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: BenQ G2320HDBL (Analog)

Monitor Model: G2320HDBL

Monitor Id: BNQ78B2

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3165 (English)

Driver Version: 9.18.10.3165

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 5/7/2013 17:22:46, 8632320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4212-11CF-6BEF-4B00B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0152

SubSys ID: 0x20418086

Revision ID: 0x0009

Driver Strong Name: oem33.inf:5f63e534c477ad23:iIVBD_w8:9.18.10.3165:pci\ven_8086&dev_0152

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{B...

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SChal2
Beginner
906 Views

I can confirm that since posting the DXDiag I realised that BIOS 46 was released and have duly updated the BIOS to the latest version (dated 4th July 2013, however not uploaded until after the 8th July 2013 and therefore had not been installed)

It would obviously be immensely useful for you to know I have also noted that the issue also occurs outside of Windows and exists at the initial BIOS boot sequence. I have noted that at times the monitor states it does not have any signal when initially booted and one has to turn off the computer, turn off the monitors and then turn the monitors back on and boot the computer for the initial BIOS splash screen to appear on both monitors.

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SChal2
Beginner
906 Views

Updated confirmation of new BIOS being in place:

------------------

System Information

------------------

Time of this report: 7/24/2013, 09:23:44

Machine name: HBAPC-PASTOR

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: INTEL_

System Model: DB75EN__

BIOS: ENB7510H.86A.0046.2013.0704.1354

Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz

Memory: 8192MB RAM

Available OS Memory: 7116MB RAM

Page File: 1583MB used, 6619MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

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SChal2
Beginner
906 Views

In playing around I've also confirmed that the problem can be recreated if the monitor connected to the HDMI port is turned off. After approx 5 seconds the monitor on the VGA port flashes and is given primary display. When the monitor is turned back on it no longer has any signal and the computer also does not recognise any connection on the DVI port.

This seems to be either a BIOS issue, and thus needing a programming update, or a chip based problem on the motherboard requiring a motherboard replacement.

Your thoughts on this greatly welcomed. We do not have other motherboards of this type in stock to test. That said given the numbers of other users seemingly facing this issue it would seem that the issue is most likely BIOS related as the issue can be easily resolved. That said although the solution is easy it is incredibly annoying to have to reboot your computer every time the monitor is turned off manually or the PC places the monitor into sleep mode etc.

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DArce
Valued Contributor III
906 Views

I agreed with you on the belief that the issue could be either hardware (being a defective motherboard) or a BIOS issue.

One thing I would like to check is, how many monitors are connected to this computer and actively being used? If more than one, have you tried using just a single video display in any of these interfaces (HDMI/DVI)?

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SChal2
Beginner
906 Views

I had problems logging in and so have been delayed in getting back to you. I can confirm that there are two monitors both the same make and model. They are permanently and directly connected to the motherboard with the correct cables for the interfaces being used (e.g. VGA to VGA and DVI-D to DVI-D).

I will try operating just one of the monitors at a time and get back to you.

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