3 Replies Latest reply on Feb 1, 2013 10:10 AM by Fred_Intel

    Windows 8 Pro HDMI output not working

    gavin.j.tu

      I just installed Windows 8 Pro on my HP Envy 14 and now the HDMI output will not work.  Any ideas on how to fix this?

        • 1. Re: Windows 8 Pro HDMI output not working
          Fred_Intel

          Hi gavin.j.tu,

           

          Was the HDMI port working fine with another operating system or driver?

           

          Would you please POST the Graphics Diagnostic Report? This link will help you to generate that report http://www.intel.com/support/graphics/sb/cs-009476.htm

           

          Thanks!

          • 2. Re: Windows 8 Pro HDMI output not working
            gavin.j.tu

            Intel® HD Graphics (Core i5)

             

             

             

             

             

             

             

             

            Report Date: 1/23/2013

            Report Time[hr:mm:ss]: 15:10:0

            Driver Version: 8.15.10.2858

            Operating System:  (6.2.9200)

            Default Language: English (United States)

            DirectX* Version: 10.1

            Physical Memory: 3893 MB

            Minimum Graphics Memory: 32 MB

            Maximum Graphics Memory: 1696 MB

            Graphics Memory in Use: 93 MB

            Processor: Intel64 Family 6 Model 37 Stepping 5

            Processor Speed: 2527 MHz

            Vendor ID: 8086

            Device ID: 0046

            Device Revision: 02

             

             

             

             

             

             

             

             

            *   Accelerator Information   *

             

             

             

             

            Accelerator in Use: Intel(R) HD Graphics

            Video BIOS: 2056.0

            Current Graphics Mode: 1366 by 768

             

             

             

             

             

             

             

             

            *   Devices Connected to the Graphics Accelerator   *

             

             

             

             

            Active Notebook Displays: 1

              * Built-in Display *

             

             

             

             

            Monitor Name: Generic PnP Monitor

            Display Type: Digital

            Gamma Value: 2.2

            DDC2 Protocol: Supported

             

             

             

             

            Maximum Image Size:

            Horizontal: 12.60 inches

            Vertical: 07.09 inches

             

             

             

             

            Monitor Supported Modes:

            1366 by 768 (60 Hz)

             

             

             

             

             

             

            Display Power Management Support:

            Standby Mode: Not Supported

            Suspend Mode: Not Supported

            Active Off Mode: Not Supported

             

             

             

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 30 E4 B6 02 00 00 00 00

            00 14 01 03 80 20 12 78 0A 1F 65 9E 5F 58 9C 27

            1B 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

            01 01 01 01 01 01 12 1B 56 78 50 00 0E 30 20 20

            24 00 41 B5 10 00 00 19 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

            47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

            00 4C 50 31 34 35 57 48 31 2D 54 4C 42 31 00 62

             

             

             

             

            * Other names and brands are the property of their respective owners. *

            • 3. Re: Windows 8 Pro HDMI output not working
              Fred_Intel

              Hi gavin.j.tu,

               

              Thanks for the graphics diagnostic report.

               

              I can see you have a processor with Intel HD Graphics.  What happens is that the graphics controller is not compatible with Windows 8.  The driver you have currently installed is a generic driver and we cannot guarantee all of the graphics features will work fine.  I recommend reinstalling the operating system that came with your computer since that is the operating system that has been validated by HP to work with your specific computer model.

               

              Thanks!