1 Reply Latest reply on Jan 16, 2013 4:37 PM by GLR

    D2700DC board keeps crashing for no aparent reason...

    GLR

      Hello everyone.

       

       

      This is my relatively new mediaplayer machine.

       

      It is based on an Intel D2700DC mini-ITX board with intergrated dual-core Atom processor @ 2.1GHz, and HDMI out. 4GB DDR3 RAM, and 40GB Intel SSD. Windows 7 Ultimate 32-bit. All media is played from mapped network drives on the server in the other room of the house.

       

      Runs fine for a few days, then dies for no apparent reason.

      I leave the machine on 24/7, just turn the projector off.

      I have the AUTOMATICALLY RESTART option UNTICKED, so that when the machine falls over, I SHOULD get a BSOD, but I don't - the screen just dies(stays blue with no text on it), nothing responds, and I have to reboot.

       

      The only consolation in all this, is that with the SSD, it reboots in about 10 seconds, which is nice, but does not fix the problem.

       

      I downloaded and ran bluescreenview, and attached is the log it generated.

      Does not seem to be any one common thing causing the issue - one day it is hal.dll, then next is is the kernel, the next it is the filesystem driver...

       

      Can anyone help me work out what is going on?

       

      ================================================== 
      Dump File : 011213-7566-01.dmp
      Crash Time : 12/01/2013 2:39:46 a.m.
      Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
      Bug Check Code : 0x1000008e
      Parameter 1 : 0xc000001d
      Parameter 2 : 0x81a78b17
      Parameter 3 : 0x9f81bbb4
      Parameter 4 : 0x00000000
      Caused By Driver : hal.dll
      Caused By Address : hal.dll+5ba9
      File Description : Hardware Abstraction Layer DLL
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
      Processor : 32-bit
      Crash Address : ntoskrnl.exe+26eb17
      Stack Address 1 : ntoskrnl.exe+6d403
      Stack Address 2 : ntoskrnl.exe+6d0e1
      Stack Address 3 : ntoskrnl.exe+2316ed
      Computer Name :
      Full Path : C:\Windows\Minidump\011213-7566-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 7600
      Dump File Size : 147,474
      ================================================== 

      ================================================== 
      Dump File : 010813-6957-01.dmp
      Crash Time : 8/01/2013 8:14:50 p.m.
      Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code : 0x10000050
      Parameter 1 : 0x8223f392
      Parameter 2 : 0x00000008
      Parameter 3 : 0x8223f392
      Parameter 4 : 0x00000000
      Caused By Driver : win32k.sys
      Caused By Address : win32k.sys+9fbb4
      File Description : Multi-User Win32 Driver
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
      Processor : 32-bit
      Crash Address :
      Stack Address 1 : ntoskrnl.exe+4342a
      Stack Address 2 :
      Stack Address 3 :
      Computer Name :
      Full Path : C:\Windows\Minidump\010813-6957-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 7600
      Dump File Size : 147,026
      ================================================== 

      ================================================== 
      Dump File : 010313-7020-01.dmp
      Crash Time : 3/01/2013 10:02:36 p.m.
      Bug Check String : BAD_POOL_HEADER
      Bug Check Code : 0x00000019
      Parameter 1 : 0x00000022
      Parameter 2 : 0x00020000
      Parameter 3 : 0x00000000
      Parameter 4 : 0x00000000
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+9dd89
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
      Processor : 32-bit
      Crash Address : ntoskrnl.exe+9dd89
      Stack Address 1 : ntoskrnl.exe+11f144
      Stack Address 2 : ntoskrnl.exe+68c4d
      Stack Address 3 : Npfs.SYS+a164
      Computer Name :
      Full Path : C:\Windows\Minidump\010313-7020-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 7600
      Dump File Size : 146,706
      ================================================== 

       

      I replaced the PSU, thinking it could be that, having had that suggested to me by others, but after another five days on this PSU, the system crashed again with another BSOD:

       

      ================================================== 
      Dump File : 011713-6973-01.dmp
      Crash Time : 17/01/2013 7:19:19 a.m.
      Bug Check String : IRQL_NOT_LESS_OR_EQUAL
      Bug Check Code : 0x1000000a
      Parameter 1 : 0x8cd830b4
      Parameter 2 : 0x00000002
      Parameter 3 : 0x00000001
      Parameter 4 : 0x82885c43
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+6ec43
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
      Processor : 32-bit
      Crash Address : ntoskrnl.exe+6ec43
      Stack Address 1 : ntoskrnl.exe+7198f
      Stack Address 2 : ntoskrnl.exe+88f38
      Stack Address 3 : ntoskrnl.exe+98768
      Computer Name :
      Full Path : C:\Windows\Minidump\011713-6973-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 7600
      Dump File Size : 147,474
      ================================================== 

      Motherboard LED stay on, as does keyboard LED.

      Removing and replacing HDMI cable does not help.

      There is no video, and pressing a known sequence of keys to get some sound also does not work.

       

      The lights are on, but nobody's home...

       

      PSU is still running, fan still spinning.

       

      Cannot log onto the box with VNC, which is installed, and I CAN log onto the box when it is running normally, so the system has totally failed when this happens - definitely a BSOD failure as born out by the report, but a different failure each time.

       

      All but ONE of these failures have been at night while I was asleep - I leave the machine running, turn off the projector, go to bed. Get up the next day, turn on projector, it reports "No signal." - which is correct, as it happens.

       

      Interestingly, this morning, going on the log, the machine must have crashed about the time I turned on the projector. Not sure how the projector could be causing the issue, but prepared to consider anything at this stage.

       

      Can anyone help me figure out why this is happening?

      I have used several Intel Atom boards, and this is the first one I have had an issue like this with.

      Another one, a D525, also runs Win7 Ultimate 32-bit with 4GB of RAM, but it runs 24/7 fine.

      This one only has VGA output though, not HDMI, so I am thinking it has to be something to do with the HDMI output somehow, someway.

        • 1. Re: D2700DC board keeps crashing for no aparent reason...
          GLR

          ...and another crash now - that is two today so far.

           

          This time, while I was watching something.

           
          ================================================== 
          Dump File : 011713-7550-01.dmp
          Crash Time : 17/01/2013 12:24:31 p.m.
          Bug Check String :
          Bug Check Code : 0x00000116
          Parameter 1 : 0x84fcf510
          Parameter 2 : 0x8fc1c0df
          Parameter 3 : 0x00000000
          Parameter 4 : 0x00000002
          Caused By Driver : igdkmd32.sys
          Caused By Address : igdkmd32.sys+20df
          File Description : Intel (R) WDDM Kernel mode driver
          Product Name : Intel Graphics Accelerator Drivers for Windows 7(R)
          Company : Intel Corporation
          File Version : 8.14.8.1083 built by: WinDDK
          Processor : 32-bit
          Crash Address : ntoskrnl.exe+dcd10
          Stack Address 1 : dxgkrnl.sys+8c92c
          Stack Address 2 : dxgkrnl.sys+8d74b
          Stack Address 3 : dxgmms1.sys+692c
          Computer Name :
          Full Path : C:\Windows\Minidump\011713-7550-01.dmp
          Processors Count : 4
          Major Version : 15
          Minor Version : 7600
          Dump File Size : 171,978
          ================================================== 

          This time, it seemed to be the video driver.

           

          I really don't think HDMI is worth it.

          Yes, it is a better picture then VGA, but the old mediaplayer, also running an Intel Atom board but without HDMI, ran for months on end without ever crashing. I don't think much of Win7 and HDMI as a mediaplayer.

           

          I might just install good old XP and see what happens. Will have to be on a standard HDD though, which will make boot-up slower, but if it stays up and running longer then Win7 seems to be doing, so much the better.