7 Replies Latest reply on Mar 8, 2013 9:41 AM by allan_intel

    Intel HD Graphics - Black Screen

    lak

      Hi Intel! I've got a i7 2640M and I'm using the onboard HD graphics in my Lenovo T420. Ever since upgrading to the 9.17.10.2932 drivers I'm getting this annoying black screen after the Windows boot logo. It lasts for around 20-30 seconds and then the login screen appears.

       

      I've read that this issue was fixed in the release notes. However, I'm afraid it has not been. After un-installing the drivers, there is no delay between the boot logo and the login screen. I tried installing the 9.17.10.2875 drivers after un-installing the 9.17.10.2932 drivers, however, the problem remains. From my reading on the Intel Communities forum, this issue is not just restricted to myself. It seems like a common problem. Is Intel working on a solution for this?

       

      Does Intel have a tool to completely remove the Intel HD Graphics Driver from the system? Because after un-installing the HD Graphics Driver, I am still seeing traces of it in the registry, which probably means there are other traces elsewhere on the system. I'm beginning to get a little frustrated as rolling back to the older drivers is not fixing the problem.

       

      I'd appreciate some assistance in regards to this matter. If there is any information you would like me to provide, please let me know. I would like to resolve this issue as soon as possible.

       

      Cheers,

       

      Lak

        • 1. Re: Intel HD Graphics - Black Screen
          allan_intel

          Hi arthast,

           

          I am sorry to hear about this issue.  According to the release notes for driver version 2932 this is fixed. However, do you know if Lenovo offers a customized driver for your computer model?

           

          Can you copy and paste the graphics report generated within graphics control panel?

          http://www.intel.com/support/graphics/sb/cs-009476.htm

           

          Thanks

          Allan

          • 2. Re: Intel HD Graphics - Black Screen
            lak

            Hi Allen,

             

            I assume you are referring to me as arthast.

             

            Yes, Lenovo does offer a customised driver. I have installed it and I am still getting a black screen. I don't think there is too much a difference between the Intel and Lenovo flavours of the driver, as I have been using the Intel one without problems.

             

            No worries, you will find it below:

             

            Intel(R) HD Graphics 3000

             

            Report Date:            1/19/2013

            Report Time[hh:mm:ss]:        09:33:29

            Driver Version:            9.17.10.2932

            Operating System:        Windows 7  Service Pack 1(6.1.7601)

            Default Language:        English (Australia)

            DirectX* Version:        11.0

            Physical Memory:        8075 MB

            Processor:            Intel64 Family 6 Model 42 Stepping 7

            Processor Speed:        2790 MHz

            Vendor ID:            8086

            Device ID:            0126

            Device Revision:        09

             

             

             

             

            *   Processor Graphics Information   *

             

             

            Processor Graphics in Use:        Intel(R) HD Graphics 3000

            Video BIOS:            2089.0

            Current Graphics Mode:        1366 by 768

             

             

             

             

            *   Devices Connected to the Graphics Accelerator   *

             

             

            Active Notebook Displays: 1

                *    Built-in Display    *

             

             

            Monitor Name:            ThinkPad Display 1366x768

            Display Type:            Digital

            Gamma Value:            2.2

            DDC2 Protocol:            Supported

             

             

            Maximum Image Size:

            Horizontal:            12.20 inches

            Vertical:            06.69 inches

             

             

            Monitor Supported Modes:

            1366 by 768 (50 Hz)

            1366 by 768 (60 Hz)

             

             

             

            Display Power Management Support:

            Standby Mode:            Supported

            Suspend Mode:            Supported

            Active Off Mode:        Supported

             

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 30 AE A0 40 00 00 00 00

            00 14 01 03 80 1F 11 78 EA 87 F5 94 57 4F 8C 27

            27 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

            01 01 01 01 01 01 97 1D 56 E8 50 00 16 30 30 20

            25 00 35 AE 10 00 00 19 9C 1D 56 0C 52 00 22 30

            30 20 25 00 35 AE 10 00 00 19 00 00 00 0F 00 8C

            09 32 8C 09 32 14 09 00 4C A3 41 54 00 00 00 FE

            00 4C 54 4E 31 34 30 41 54 32 30 34 30 31 00 46

             

             

            * Other names and brands are the property of their respective owners. *

             

            I'm pretty sure that the traces left behind from uninstall is what is creating this black screen. It seems there is some kind of conflict?

             

            I'd like to get this sorted out as soon as possible, as I'm getting frustrated now.

             

            Thanks,

             

            Lak

            • 3. Re: Intel HD Graphics - Black Screen
              lak

              Hi Allen,

               

              Were you able to deduce anything from the report I provided in my previous post?

               

              I'd really like to get this issue resolved.

               

              Thanks,

               

              Lak

              • 4. Re: Intel HD Graphics - Black Screen
                lak

                Is anyone else experiencing a black screen with the 9.17.10.2932 drivers?

                 

                Lak

                • 5. Re: Intel HD Graphics - Black Screen
                  lak

                  Are there any updates regarding this matter?

                  • 6. Re: Intel HD Graphics - Black Screen
                    lak

                    Hi Allen,

                     

                    I am not too impressed with the support regarding this issue. I am still experiencing the issues described in the OP. I have followed your request and provided the relevant information.

                     

                    I would appreciate it if I could get an update regarding this matter. From the research I have done, it seems that this issue is still prevalent and has not been completely addressed by the latest drivers (9.17.10.2932).

                     

                    Lak

                    • 7. Re: Intel HD Graphics - Black Screen
                      allan_intel

                      Hi Lak,

                       

                      I have been testing the driver version 2932 for a while on OEM computers and boxed Intel boards, and I was not able to replicate black screen you have reported so far.

                      Customized drivers are developed by the system manufacturer to work specifically for their computer models. At this point, you may need to check for a different driver version from your computer manufacturer or escalate your issue through different level at your computer manufacturer's support.

                       

                      Thanks

                      Allan