Hi Andrea Mantler,
You can post the information in this forum and I will forward it to the appropriate department.
Please include detailed description of the issue you are having.
I finally got through yesterday on chat (Tried for over an hour on Friday), and they gave me an e-mail to escalate the matter to the engineers. Hopefully that will work. Since I did get through there, I'll wait a bit more to see if I get a response from my e-mail. Thank you!