4 Replies Latest reply on Jan 16, 2015 5:45 PM by allan_intel

    [win8 Intel HD Graphics 4000. ] can't set resolution in duplicate display mode.

    i_am_j

      Hi

      I met with an issue that:

      I connect to my external screen using VGA cable. When switching to duplicated mode, the screen resolution setting is grey and can’t be adjusted. The issue happens with HD Graphics 4000 with both driver version 2932 and 2849.  And it doesn’t happen with Intel HD Graphics 3000 or other none-intel graphic card platforms.

      OS is win8 64bit. Does anyone met with such kind of issue also?

      New Bitmap Image.jpg

      Thanks!

        • 1. Re: [win8 Intel HD Graphics 4000. ] can't set resolution in duplicate display mode.
          Fred_Intel

          Hi Roger Tang,

           

          I would like to gather more information about the configuration you have in the computer.  I would like to know the model number of the monitors you are using and the model number of the computer.

           

          Would you please POST the graphics diagnostic report? This link will help you to create it http://www.intel.com/support/graphics/sb/cs-009476.htm

           

          Thanks!

          • 2. Re: [win8 Intel HD Graphics 4000. ] can't set resolution in duplicate display mode.
            i_am_j

            Hi Fred,

            Thank you for the reply.

            Here's the configuration:

            Laptop: Dell Latitude E6430

            External monitor: Samsung 46" TV(not clear with the model)

             

            Report:

            Intel(R) HD Graphics 4000

             


            Report Date:   1/17/2013
            Report Time[hh:mm:ss]:  10:46:13
            Driver Version:   9.17.10.2849
            Operating System:  Windows 8  (6.2.9200)
            Default Language:  English (United States)
            DirectX* Version:  11.0
            Physical Memory:  3978 MB
            Minimum Graphics Memory: 64 MB
            Maximum Graphics Memory: 1664 MB
            Graphics Memory in Use:  47 MB
            Processor:   Intel64 Family 6 Model 58 Stepping 9
            Processor Speed:  2492 MHz
            Vendor ID:   8086
            Device ID:   0166
            Device Revision:  09

             


            *   Processor Graphics Information   *


            Processor Graphics in Use:  Intel(R) HD Graphics 4000
            Video BIOS:   2132.8
            Current Graphics Mode:  1024 by 768

             


            *   Devices Connected to the Graphics Accelerator   *


            Active Notebook Displays: 1
            * Built-in Display *


            Monitor Name:   Generic Monitor
            Display Type:   Digital
            Gamma Value:   2.2
            DDC2 Protocol:   Supported


            Maximum Image Size:
            Horizontal:   12.20 inches
            Vertical:   06.69 inches


            Monitor Supported Modes:
            1366 by 768 (60 Hz)
            1366 by 768 (40 Hz)

             

            Display Power Management Support:
            Standby Mode:   Not Supported
            Suspend Mode:   Not Supported
            Active Off Mode:  Not Supported


            Raw EDID:
            00 FF FF FF FF FF FF 00 06 AF 3C 19 00 00 00 00
            00 13 01 04 90 1F 11 78 02 C8 A5 9E 57 54 92 26
            99 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
            01 01 01 01 01 01 BC 1B 56 6A 50 00 23 30 26 16
            36 00 35 AD 10 00 00 1A BC 1B 56 8A 51 00 F0 30
            26 16 36 00 35 AD 10 00 00 1A 00 00 00 FE 00 47
            4A 34 37 35 80 42 31 34 30 58 57 31 00 00 00 00
            00 00 41 22 94 01 01 00 00 01 01 0A 20 20 00 E6


            * Other names and brands are the property of their respective owners. *

             

             

            And more information for you:

            1. If I set to extended mode, the resolution can be set both on two screens.

            2. If I didn't connect to the TV, and switch to duplicate mode, the resolution setting is also not available. But  with Intel HD Graphics 3000 or other none-intel graphic card platforms, I can set that in duplicate mode.

             

            Thanks!

            • 3. Re: [win8 Intel HD Graphics 4000. ] can't set resolution in duplicate display mode.
              172pilot

              It's been 2 years since this thread was updated.. Intel never answered, and I'm having the same problem..  Dell laptop, trying to use my AOC 27" monitor on the 15 pin VGA, and I can't use any resolution other than that which the internal monitor is set to..

               

              Any ideas/help?

              • 4. Re: [win8 Intel HD Graphics 4000. ] can't set resolution in duplicate display mode.
                allan_intel

                I would need more information in regards to your system configuration:

                 

                Which version of Windows do you have?

                 

                Also, the exact processor model and the graphics controller:

                 

                Graphics Drivers — How to Identify Your Intel® Graphics Controller

                 

                Click the Windows icon, and then right-click Computer .

                Select Properties .

                Find System Type on the Properties window, and then note the processor model.


                Additionally, please provide graphics driver versions.

                 

                Does this problem occur with computer manufacturer drivers?

                 

                Allan.