4 Replies Latest reply on Dec 17, 2015 2:59 PM by N.Scott.Pearson

    Intel Desktop Utilities doesn't work on Windows 8?

    Andrey

      Hi. My configuration:

      Intel DZ68DB Desktop Board

      Windows 8 Pro x64

      Latest Intel's drivers and software installed.

      Intel Desktop Utilities IDU_3.2.4.055b shows nothing but blue loading circle. I have no problems with ICU on Windows 8 Release Preview.top

        • 1. Re: Intel Desktop Utilities doesn't work on Windows 8?
          Saad Farooq

          I am also having same problem. And tried changing compatability to Windows 7 but it didn't worked.

          Board is DH67CL

          OS: Windows 8 PRO x64

          I think we should wait for new release of the software

          • 2. Re: Intel Desktop Utilities doesn't work on Windows 8?
            spearson

            You shouldn't be seeing any compatibility issues with Windows 8. Please tell us more about your hardware configuration. Are you, for example, utilizing RAID (and Intel Rapid Storage Technology)? Have you customized any BIOS parameters?

            • 3. Re: Intel Desktop Utilities doesn't work on Windows 8?
              Andrey

              Hi Scott.

              I have no RAID. My configuration:

              Intel DZ68DB Desktop Board with latest (0043) BIOS

              Intel Core i7-2600K CPU

              Intel HD Graphics 3000

              8 GB RAM

              2 Seagate HDD

              Sony Optiarc BD-5300S drive

              1 additional (front panel) fan

              Windows 8 Pro 64-bit

              About BIOS settings. I changed 2 or 3 settings. Nothing special, but let me know if you need it, and I'll check and post it here.

              I saw your messages in other topics. So, my FSCAppServ.log:

              01/01/13 23:17:18 INFO Service Loading; Version = 1.1.2.28

              01/01/13 23:17:20 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/01/13 23:52:46 INFO Service Loading; Version = 1.1.2.28

              01/01/13 23:52:52 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/02/13 16:31:27 INFO Service Loading; Version = 1.1.2.28

              01/02/13 16:31:32 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/02/13 21:37:34 INFO Service Loading; Version = 1.1.2.28

              01/02/13 21:37:41 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/02/13 21:56:48 INFO Service Loading; Version = 1.1.2.28

              01/02/13 21:56:57 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/04/13 15:07:38 INFO Service Loading; Version = 1.1.2.28

              01/04/13 15:07:46 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/06/13 17:26:55 INFO Service Loading; Version = 1.1.2.28

              01/06/13 17:26:58 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/06/13 17:27:53 INFO Service Loading; Version = 1.1.2.28

              01/06/13 17:28:00 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

                01/06/13 19:30:06 INFO Service Loading; Version = 1.1.2.28

              01/06/13 19:30:12 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/06/13 20:16:32 INFO Service Loading; Version = 1.1.2.28

              01/06/13 20:16:35 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

                01/06/13 20:26:55 INFO Service Loading; Version = 1.1.2.28

              01/06/13 20:27:04 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/10/13 08:42:04 INFO Service Loading; Version = 1.1.2.28

              01/10/13 08:42:08 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/10/13 08:50:56 INFO Service Loading; Version = 1.1.2.28

              01/10/13 08:51:04 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/11/13 23:27:43 INFO Service Loading; Version = 1.1.2.28

              01/11/13 23:27:50 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/11/13 23:33:54 INFO Service Loading; Version = 1.1.2.28

              01/11/13 23:34:00 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/11/13 23:37:58 INFO Service Loading; Version = 1.1.2.28

              01/11/13 23:38:05 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

                01/11/13 23:47:58 INFO Service Loading; Version = 1.1.2.28

              01/11/13 23:48:06 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/11/13 23:51:00 INFO Service Loading; Version = 1.1.2.28

              01/11/13 23:51:08 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/12/13 18:13:54 INFO Service Loading; Version = 1.1.2.28

              01/12/13 18:14:02 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/15/13 14:35:39 INFO Service Loading; Version = 1.1.2.28

              01/15/13 14:35:42 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/20/13 22:33:13 INFO Service Loading; Version = 1.1.2.28

              01/20/13 22:33:21 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              01/20/13 22:35:10 INFO Service Loading; Version = 1.1.2.28

              01/20/13 22:35:16 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              02/07/13 15:05:43 INFO Service Loading; Version = 1.1.2.28

              02/07/13 15:05:46 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              02/07/13 15:18:41 INFO Service Loading; Version = 1.1.2.28

              02/07/13 15:18:51 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              02/07/13 18:20:46 INFO Service Loading; Version = 1.1.2.28

              02/07/13 18:20:49 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              02/07/13 22:48:17 INFO Service Loading; Version = 1.1.2.28

              02/07/13 22:48:26 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              02/07/13 22:50:48 INFO Service Loading; Version = 1.1.2.28

              02/07/13 22:50:56 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              02/13/13 21:01:06 INFO Service Loading; Version = 1.1.2.28

              02/13/13 21:01:12 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

              02/13/13 21:18:18 INFO Service Loading; Version = 1.1.2.28

              02/13/13 21:18:35 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

               

              • 4. Re: Intel Desktop Utilities doesn't work on Windows 8?
                N.Scott.Pearson

                After upgrading to Windows 8, Windows 8.1 or Windows 10, you have to manually uninstall and then reinstall Intel Desktop Utilities (IDU). Why? Microsoft, for some unknown reason, trashes some of the drivers that IDU requires during the upgrade process.

                 

                ...Scott

                 

                P.S. For any 6 Series or later board, I recommend that you install IDU v3.2.8.089.