1 Reply Latest reply on Jan 8, 2013 3:54 PM by nic

    HD 4000 Drivers Result in No DVI Signal Detected

    dragan0t3

      Hello,

      I've just assembled my new desktop computer and after installing Intel's latest HD 4000 drivers (going from basic Microsoft drivers), my monitor is not detected by Intel graphics (connected via a DVI cable), and my monitor does not sense any DVI signal input.

       

      Everything is fine during the BIOS / Windows boot-up sequence (I can see the Starting Windows screen), but then the display goes blank (corresponding to the time Windows Log-on screen should be presented).

       

      • Can you please advise if there is a setting or something similar I can apply to get my monitor and the Intel graphics DVI output to recognize one another?

      NOTE: As a temporary troubleshooting measure I've connected my old VGA monitor which seems to work fine.

      Thank you!

      /Dragan

       

      Finally, I've extracted the following info from dxdiag in case it's necessary:

      ------------------

      System Information

      ------------------

      Time of this report: 1/5/2013, 02:25:53

             Machine name: DJ-PC

         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

                 Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

             System Model: To be filled by O.E.M.

                     BIOS: BIOS Date: 08/22/12 16:24:39 Ver: 04.06.05

                Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.9GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16274MB RAM

                Page File: 2028MB used, 30516MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 64bit Unicode

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: No problems found.

              Sound Tab 3: No problems found.

                Input Tab: No problems found.

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

      ---------------

      Display Devices

      ---------------

                Card name: Intel(R) HD Graphics 4000

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

               Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09

           Display Memory: 1696 MB

         Dedicated Memory: 64 MB

            Shared Memory: 1632 MB

             Current Mode: 1280 x 1024 (32 bit) (60Hz)

             Monitor Name: Generic Non-PnP Monitor

            Monitor Model: unknown

               Monitor Id:

              Native Mode: unknown

              Output Type: HD15

              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Driver File Version: 9.17.0010.2932 (English)

           Driver Version: 9.17.10.2932

              DDI Version: 11

             Driver Model: WDDM 1.1

        Driver Attributes: Final Retail

         Driver Date/Size: 12/12/2012 16:42:36, 12615680 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B78E66-4222-11CF-9C7C-0AF0B7C2C435}

                Vendor ID: 0x8086

                Device ID: 0x0162

                SubSys ID: 0xD0001458

              Revision ID: 0x0009

      Driver Strong Name: oem25.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2932:pci\ven_8086&dev_0162

           Rank Of Driver: 00E02001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        • 1. Re: HD 4000 Drivers Result in No DVI Signal Detected
          nic

          Hi dragon0t3,

           

          What model is your Gigabyte* motherboard?  Can you try using the VGA/Graphics driver provided by Gigabyte*?  Also, are you connecting directly from your display to your system, or going through an AV/R device?

           

          Lastly, on your monitor there should be a button (looks like a box inside another box usually), which is used for switching between display modes (VGA, DVI, HDMI, etc).  Have you tried pressing that a few times while the system is up to see if it's just trying to display in the wrong mode?

           

          Let me know if any of this works for you,

          -Nic