HD4000 Rotate issue

idata · ‎01-03-2013

I am having a strange issue with HD4000 and rotate on Win7 64bit.

When I rotate the monitor to portrait, everything displays correctly but I lose hardware acceleration... e.g. loose Aero etc.

If I rotate back to landscape, hardware support returns. Any ideas?

i5-3320m, windows 7 64bit. Dual Monitors (both monitors with proper drivers) latest HD4000 driver 9.17.10.2875

idata · ‎01-07-2013

Ok, I have now upgraded to 9.17.10.2932 and STILL the problem exists????

NICHOLAS_F_Intel · ‎01-07-2013

Hi desksupp,

Can you post a copy of your dxdiag for me please? (Start -> Run -> dxdiag -> Save All Information). Just copy & paste it here and I'll take a look.

Thanks,

-Nic

idata · ‎01-08-2013

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System Information

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Time of this report: 1/8/2013, 08:32:54

Machine name: FRED

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Latitude E6530

BIOS: BIOS Date: 10/08/12 19:58:21 Ver: A07.00

Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

Memory: 4096MB RAM

Available OS Memory: 3968MB RAM

Page File: 1645MB used, 6287MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

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Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05351028&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1050 x 1680 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: SMB2240W

Monitor Id: SAM0699

Native Mode: 1680 x 1050(p) (59.883Hz)

Output Type: DVI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 12/13/2012 00:42:35, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-EC78-3F25B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x05351028

Revision ID: 0x0009

Driver Strong Name: oem107.inf:Intel.Mfg.NTamd64:iIVBM0:9.17.10.2932:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8...

NICHOLAS_F_Intel · ‎01-08-2013

Go ahead and try your OEM's driver and see if you're still having this issue; http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/latitude-e6530?driverId=2PFYM&osCode=W732&fileId=3097330318 http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/latitude-e6530?driverId=2PFYM&osCode=W732&fileId=3097330318

Let me know how it goes,

-Nic

idata · ‎01-09-2013

Hi,

The link you gave was for the 32bit OEM driver, however I have retried the 64bit OEM driver... unfortunately it did not fix the problem.

NICHOLAS_F_Intel · ‎01-09-2013

What Aero* features are you losing when you rotate? Window transparency, screen-shake-minimize/maximize, something else?

-Nic

idata · ‎01-10-2013

Hi,

The big tell is the windows transparency goes on the task bar, and you loose desktop preview on the icons. I am not sure what all the features of aero is but I am pretty sure I loose all features.... all the options for Areo in the settings get greyed out. From the research I have done on other forums this indicates that all hardware Areo support is not working. I believe it switches to "software" video (because moving around windows is pretty sluggish too, with occasional screen corruption).

However, as mentioned previously when I return the screen to portrait mode, everything returns to normal, Aero instantly returns and so does the silky smooth graphics

idata · ‎01-17-2013

Still looking for a solution to this issue?

NICHOLAS_F_Intel · ‎01-17-2013

I have some more questions if you will. The first one being, when you say the options for Aero are greyed out, are you referring to those listed under 'Visual Effects' in the Advanced System Settings section of the Control Panel?

To Check: Start -> Control Panel -> System -> Advanced System Settings -> Advanced Tab -> Performance -> Check to make sure 'Aero Peek' is enabled as well as 'Use visual styles on windows and buttons'.

Additionally, check to make sure desktop preview is enabled (or confirm that it is also greyed out while rotated).

To Check: Right click the Task Bar -> Properties -> Check to make sure 'Use Aero Peek to prview the desktop' is enabled.

Another place to check, just to make sure we're checking all the bases, is the services menu. You want to make sure the item 'Themes' is Automatic/Started.

To Check: Start -> (type in search bar) services.msc -> Open it -> Scroll down the list til you see the entry for 'Themes' and verify that it is 'Automatic/Started'.

Let me know what the results are. Sorry for the delayed response!

-Nic

idata · ‎01-18-2013

"To Check: Start -> Control Panel -> System -> Advanced System Settings -> Advanced Tab -> Performance -> Check to make sure 'Aero Peek' is enabled as well as 'Use visual styles on windows and buttons'."

When I do the above on landscape mode I see...

"Enable Areo Peak" (ticked and NOT greyed out)

"Use Visual Styles on Windows and Buttons" (ticked and NOT greyed out)

When I switch to portrait mode (and lose Aero) I see...

"Use Visual Styles on Windows and Buttons" (ticked and NOT greyed out)

However "Enable Areo Peak" is no longer shown in the list at all!

To Check: Right click the Task Bar -> Properties -> Check to make sure 'Use Aero Peek to prview the desktop' is enabled.

When I do the above on landscape mode I see...

"Use Areo Peek to preview the desktop" (ticked and NOT greyed out)

When I switch to portrait mode (and lose Aero) I see...

"Use Areo Peek to preview the desktop" (ticked and GREYED out)

To Check: Start -> (type in search bar) services.msc -> Open it -> Scroll down the list til you see the entry for 'Themes' and verify that it is 'Automatic/Started'.

Themes service is Automatic and started in both landscape and portrait modes.