Help please - HDMI not detected

idata · ‎12-27-2012

Hi everyone/anyone

My AOC monitor suddenly failed to detect a signal from the HDMI output from my PC.

I have had to revert to using the D-Sub connection which still works ok.

I have tried another HDMI lead and another monitor and the same thing happens so the fault definitely seems to lie with the PC.

The problem arose when the computer woke after it was put into hibernation by Hauppage WIN TV 7 after it had recorded a TV broadcast last night. It may be co-incidence but I have a feeling this is related.

I have tried system restore to a point prior to the problem and cleaned and dusted inside both to no avail. I can find no obvious loose connection or fault.

Here is the graphics report.

Any advice gratefully received.

Thanks

Intel® HD Graphics (Core i3)

Report Date: 12/27/2012

Report Time[hr:mm:ss]: 18:13:6

Driver Version: 8.15.10.2202

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (United Kingdom)

DirectX* Version: 10.0

Physical Memory: 3836 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1760 MB

Graphics Memory in Use: 32 MB

Processor: Intel64 Family 6 Model 37 Stepping 2

Processor Speed: 2943 MHz

Vendor ID: 8086

Device ID: 0042

Device Revision: 12

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 1949.0

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Monitors: 1

* Monitor *

Monitor Name: Generic PnP Monitor

Display Type: Analog

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 20.08 inches

Vertical: 11.42 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (72 Hz)

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 960 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 720 (60 Hz)

1440 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 05 E3 52 23 0B 05 00 00

26 15 01 03 68 33 1D 78 2A 5E A5 A2 55 4D A0 26

11 50 54 BF EF 00 D1 C0 B3 00 95 00 81 80 81 40

81 C0 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 FD 1E 11 00 00 1E 00 00 00 FD 00 32 4C 1E

53 11 00 0A 20 20 20 20 20 20 00 00 00 FC 00 69

32 33 35 32 56 68 0A 20 20 20 20 20 00 00 00 FF

00 44 4A 4E 42 39 4A 41 30 30 31 32 39 31 00 45

* Other names and brands are the property of their respective owners. *

DArce · ‎12-28-2012

Hello,

Is this a branded or Original Equipment Manufacturer (OEM) computer, like a DELL, Hewlett Packard*, Acer, or similar system?

Are you using the driver directly provided by your OEM/motherboard manufacturer?

Have you tried updating the BIOS in your system?

Have you tested the generic drivers that we provide on this URL?

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1100&FamilyId=39 http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1100&FamilyId=39

idata · ‎12-29-2012

Hello Diego, thanks for the reply.

In answer to your questions;

1) The brand is DinoPc.com

2) I have downloaded and reinstalled the intel graphics driver with the device manager within windows 7

3) I have looked at the BIOS and nothing seems amiss (I do not know what you mean by updating)

4) Reply as per 2)

Any suggestions?

NICHOLAS_F_Intel · ‎01-04-2013

Hi Jeff,

The driver you have installed currently is not the latest we have for that product. Can you try using the Intel* Driver Update Utility and let it update your driver, then tell me how it goes afterwards? http://intel.com/support/graphics/detect.htm http://intel.com/support/graphics/detect.htm

Also, after you install the new driver, post a copy of your dxdiag here so we can take a look. (Start -> Run -> dxdiag -> Save All Information) Just copy and paste it here.

Thanks,

-Nic

idata · ‎01-07-2013

Hello Nic, Thanks for the information.

I have followed instructions and installed up to date drivers.

Unfortunately the problem still exists

I suppose the next step is checking the BIOS? I have looked into updating (flashing - is that right?) but I am wary of delving into the BIOS on my own in case I make matters worse

I have pasted the latest report below as you suggested

Thanks again for the ongoing help. Jeff

------------------

System Information

------------------

Time of this report: 1/5/2013, 10:03:52

Machine name:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 06/23/10 09:06:12 Ver: 08.00.15

Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz (4 CPUs), ~2.9GHz

Memory: 4096MB RAM

Available OS Memory: 3836MB RAM

Page File: 1873MB used, 5796MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0042&SUBSYS_83831043&REV_12

Display Memory: 1760 MB

Dedicated Memory: 128 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: i2352Vh

Monitor Id: AOC2352

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2827 (English)

Driver Version: 8.15.10.2827

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/9/2012 15:21:16, 8314368 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4302-11CF-F878-89A3B2C2C535}

Vendor ID: 0x8086

Device ID: 0x0042

SubSys ID: 0x83831043

Revision ID: 0x0012

Driver Strong Name: oem31.inf:IntelGfx.NTamd64.6.0:iILKD0:8.15.10.2827:pci\ven_8086&dev_0042

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB V...

NICHOLAS_F_Intel · ‎01-07-2013

Thanks for that info Jeff. Some of the items didn't populate in the dxdiag. What is the make/model if your system? If it's a built-system, just tell me the make/model of the motherboard.

Thanks,

-Nic

idata · ‎01-08-2013

Hi Nic,

The motherboard is ASUSTek Model P7H55-M

Cheers

Jeff

NICHOLAS_F_Intel · ‎01-08-2013

Well the good news is that there have been about 4-5 BIOS updates since the version you're using. Some of them include increased CPU support. You can get version 1302 here;

http://support.asus.com/download.aspx?SLanguage=en&p=1&m=P7H55-M&hashedid=eTGMR5o4qWQAArFu ASUSTeK Computer Inc. -Support- Drivers and Download P7H55-M

The bad news is that it doesn't come in executable form, only ROM. You'll have to update it the old fashioned way with a bootable USB stick. Instructions on how to do that are here; http://www.evga.com/forums/tm.aspx?m=15265&mpage=1 How To Flash Your Bios From USB - Made Easy (remade)

You might consider contacting Asus* support though, and see if they can't provide better instruction, just as a precaution.

Thanks,

-Nic

idata · ‎01-10-2013

Thanks Nic, I might take a deep breath and attempt that when I have some spare time at the weekend

If no good result I might just buy another graphics card

I'll post an update to let you know whether I get any success

Jeff

idata · ‎01-10-2013

Oh well, I couldn't wait any longer...

I used ASUS EZFlash and managed to update the BIOS quite painlessly (once I got it to find the update file on the USB)

No joy though, I still dont have any HD output - VGA only

I guess the motherboard itself must have a physical fault at the connector - what do you reckon?

NICHOLAS_F_Intel · ‎01-10-2013

I forgot to have you try out the driver that Asus* lists for your motherboard's display, so let's try that first.

http://support.asus.com/download.aspx?SLanguage=en&p=1&m=P7H55-M&hashedid=eTGMR5o4qWQAArFu ASUSTeK Computer Inc. -Support- Drivers and Download P7H55-M

8.15.10.2014 listed under VGA. Let me know if this fixes your issue first.

Thanks,

-Nic

idata · ‎01-11-2013

I unzipped the folder and was about to run it when I got this window. Not sure if I should be reverting to an older driver version. Should I just go ahead and say yes?

NICHOLAS_F_Intel · ‎01-11-2013

Go ahead and give it a try. That driver is the one posted by your OEM, which, although has an earlier driver version # , may be more compatible with your system than our generic driver.

idata · ‎01-12-2013

I installed the driver but no joy

After rebooting I momentarily thought it had worked but my tired eyes were kidding me there was a difference

Is there anything else I could try? I thought about reinstalling the TV card software/drivers

I might try that eventually

Thanks for your generous time & help Nic, I have learned a bit anyway.

Jeff

NICHOLAS_F_Intel · ‎01-14-2013

Thanks for staying with me on this. Are you using any adapters? If so, can you try without them? Do you have an additional HDMI cable you could test with to make sure it's not an issue with the cable? Are you going straight from computer -> display? Or is there something like an AV/R in between?

Thanks,

-Nic

idata · ‎01-15-2013

Nic

The AOC monitor is connected with a straight through HDMI lead.

The Sharp monitor that I tried to revert to has a DVI input so I used a HDMI connector for its lead at the PC end. Both leads/monitors were working fine util the problem arose.

I haven't tried the DVI input to the AOC with the adapter (logic says there is no point)

HTH

Jeff

NICHOLAS_F_Intel · ‎01-15-2013

So you have one monitor that supports HDMI, and the other does DVI. With the HDMI monitor, you are no longer getting a signal with a straight-thru connection, and the other one, using a DVI->HDMI converter, is also not getting a signal, is that correct?

Can you provide an updated copy of your dxdiag? I just want to double check what we have so far.

Thanks,

-Nic

idata · ‎01-16-2013

That is correct

Each monitor works from the analogue output

After the older drivers provided by ASUS failed to remedy the fault (and left an annoying pop up window) I reinstalled the up to date Intel drivers - just so you know

Jeff

------------------

System Information

------------------

Time of this report: 1/16/2013, 09:22:35

Machine name: IS

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 04/25/11 11:36:45 Ver: 08.00.15

Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz (4 CPUs), ~2.9GHz

Memory: 4096MB RAM

Available OS Memory: 3932MB RAM

Page File: 1760MB used, 6102MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0042&SUBSYS_83831043&REV_12

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: AOC i2352Vh

Monitor Model: i2352Vh

Monitor Id: AOC2352

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2827 (English)

Driver Version: 8.15.10.2827

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/9/2012 15:21:16, 8314368 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4302-11CF-F878-89A3B2C2C535}

Vendor ID: 0x8086

Device ID: 0x0042

SubSys ID: 0x83831043

Revision ID: 0x0012

Driver Strong Name: oem16.inf:IntelGfx.NTamd64.6.0:iILKD0:8.15.10.2827:pci\ven_8086&dev_0042