1 Reply Latest reply on Dec 28, 2012 8:56 AM by Intel_Karla

    Processor showing error code 37 in device manager

    john4300

      Hello.

       

      I had a fight with a virus named Simda on my computer, and after removing it with Windows' own virus scanner, the computer has been acting weird. For example, the laptops own keyboard and mouse aren't working and windows doesn't detect the batttery.

       

      I'm trying to troubleshoot the error, and right now, I've located that one of the errors is that in device manager, my processor is showing error code 37.

      I've tried to re-install the driver with the installation tools in download center with no luck.

       

      Is there a way to fix this, or a way to re-install this driver?

       

      My processor is "Intel(R) Pentium(R) Dual  CPU  T2390  @ 1.86GHz" and I'm running Windows Vista 32-bit.

        • 1. Re: Processor showing error code 37 in device manager

          Hello john4300,

           

          The only driver that exist for a processor is the graphics driver for those that contain an Intel(R) HD Graphics controller.

           

          Microsoft lists the processor to have a driver, as it is the way they make the Operating System to recognize the processor.

           

          From the processor side, what we can recommend you is making sure it is being properly recognized by the system BIOS. Therefore, you may want to see if your motherboard BIOS is recognizing your processor as it should. For this matter, you can run run the Intel(R) Processor Identification Utility; you can find this utility here: http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=7838

           

          You can also run the Intel® Processor Diagnostic Tool to verify its functionality: http://www.intel.com/support/processors/sb/CS-031726.htm

           

          Since the error in question is merely related to an Operating System issue, we recommend you contacting Microsoft* for further assistance.

           

          Best option would be performing a fresh installation of the Operating System.