1 2 Previous Next 27 Replies Latest reply on Jun 3, 2013 12:10 PM by AlternativeMind

    Intel SSD 330 120GB often freezes for 60 seconds

    trance

      Hello,

      I have a problem with my SSD. The symptoms are exactly as decribed in this Microsoft article:

      http://support.microsoft.com/kb/976418

      The problem is that I have already installed Windows 7 SP1 and available hotfix is already included in SP1. So the problem should be gone, but it's not in my case. It happens quite often and is very annoying. I think it may be the SSD firmware issue, because I have already tried almost everything and nothing helps. So I decided to post here on Intel's support community for help. I have Windows 7 Home Premium x86 SP1 installed in AHCI mode with msahci driver. My motherboard is Intel D915PBL with 4 SATA I ports. The OS often freezes for exactly 60 seconds and after that time, simply returns to the normal operation. Please help me solve this problem.

        • 2. Re: Intel SSD 330 120GB often freezes for 60 seconds
          trance

          Thank you for your answer, but I've already read this and the provided solution is not for me. I'm using ahci driver from Microsoft and I can't switch to a different driver, because my integrated SATA controller (ICH6R) is not supported by Intel in Windows 7.

          • 3. Re: Intel SSD 330 120GB often freezes for 60 seconds
            brn

            trance,

             

            Sorry, I wasn't very clear.  It was the registry changes I was suggesting.  I too am using the MS AHCI driver (with an Intel 335) and was running into the problems you describe.  In fact, I came across your post while researching the issue.

             

            I tried the registry changes mentioned in the article and my problem "appears" to have vanished.  What it does is disable low power mode for the device.

             

            1.  Set a restore point.

            2.  Take the text at the bottom of this message and copy it into a file with a ".reg" extension.

            3.  Double click on the file and it will prompt you for permission, allow permission.

            4.  Reboot.

             

            That should be it.  It does assume you don't have more than six SATA ports.  If you do, you can add additional ports to the file.

             

            Text below:

             

            Windows Registry Editor Version 5.00


            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor\Parameters\Port0]

            "LPM"=dword:00000000
            "LPMDSTATE"=dword:00000000
            "DIPM"=dword:00000000


            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor\Parameters\Port1]

            "LPM"=dword:00000000
            "LPMDSTATE"=dword:00000000
            "DIPM"=dword:00000000


            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor\Parameters\Port2]

            "LPM"=dword:00000000
            "LPMDSTATE"=dword:00000000
            "DIPM"=dword:00000000


            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor\Parameters\Port3]

            "LPM"=dword:00000000
            "LPMDSTATE"=dword:00000000
            "DIPM"=dword:00000000


            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor\Parameters\Port4]

            "LPM"=dword:00000000
            "LPMDSTATE"=dword:00000000
            "DIPM"=dword:00000000


            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor\Parameters\Port5]

            "LPM"=dword:00000000

            "LPMDSTATE"=dword:00000000

            "DIPM"=dword:00000000

            • 4. Re: Intel SSD 330 120GB often freezes for 60 seconds
              trance

              I have no iaStor, but iaStorV registry entries. Should I create the iaStor too and add those mentioned registry entries or just add the registry changes only under iaStorV? Will it work even if the driver is not installed (iaStor) or is turned off (iaStorV) on my pc?

              • 5. Re: Intel SSD 330 120GB often freezes for 60 seconds
                brn

                I believe it is iaStor and not IaStorV that you are interested in.  I did not have an iaStor either and from what I read, most people didn't.

                 

                Creating via the .reg file was the one modification I made to the initial suggestion.  It's a lot less work and automatically creates the entries.

                 

                I really don't know much more than that.  Looking at the entries, I decided the risk was low and that I could always recover ala restore point.  I took the chance and it worked out for me.  It's up to you at this point. 

                • 6. Re: Intel SSD 330 120GB often freezes for 60 seconds
                  trance

                  I think that I will try your advice. Please, tell me one more thing - do you also have an iaStorV registry entries (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStorV) and a Start value is set to 3 (which means the driver is turned off)?

                  • 7. Re: Intel SSD 330 120GB often freezes for 60 seconds
                    brn

                    Trance,

                     

                    I do have an iaStorV entry with a Start value set to 3.  Also, below is a shot of my AHCI driver.  Seeing that it's 6.5 years old, maybe it's time for MS to update it.

                     

                    • 8. Re: Intel SSD 330 120GB often freezes for 60 seconds
                      trance

                      I added the registry entries and unfortunately still have 60 seconds freezes. I contacted Microsoft with the issue and they sent me to Intel Support. They want to know what Intel have to say about that. I've already sent an email to Support.

                      As for the MS AHCI driver, I think they could mess up something with the latest version. The driver version, which should eliminate the issue is 6.1.7600.20545 (date: 09-Oct-2009). May I ask what other SSD optimization did you apply? Did you also try this?

                      http://www.sevenforums.com/tutorials/177819-ahci-link-power-management-enable-hipm-dipm.html

                      • 9. Re: Intel SSD 330 120GB often freezes for 60 seconds
                        brn

                        Dang, I was really hoping that'd solve it for you.  I avoided all other optimizations (other than turning off prefetch), as it was suggested not to.  Also, I don't have the options listed in the link you provided:

                         

                        It's also odd that the version number on the driver you posted is an older number than the one on the driver I posted, but has a newer date.  A quick google, indicates that version might be 32-bit.  Are you running Win7 32-bit?  If so, that's a big difference between us.

                         

                        I'm curious to hear what Intel support has to say.  This appears to be a not uncommon issue.

                        • 10. Re: Intel SSD 330 120GB often freezes for 60 seconds
                          trance

                          You will see the options after you add the registry changes mentioned there. I think it's useless anyway.

                           

                          Yes, I'm running W7 32bit.

                           

                          Yes, it is a strange thing with the dates and version numbers.

                           

                          I will wait for the answer from Intel's Support, but I don't expect much from them anyway. There is no even a single firmware update for months. Maybe I'll have to change the SSD for a different brand. I will see. Thanks for help.

                          • 11. Re: Intel SSD 330 120GB often freezes for 60 seconds
                            Tok

                            Hi trance,

                            Try the following setup. It's a setting of turning off LPM for msahci driver.

                            If keys don't exist on your Registry, you create it.

                            Doing is the same as brn's method.The target driver is only different.

                             

                            Windows Registry Editor Version 5.00

                            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msahci\Controller0]

                            "DipmEnabled"=hex:00

                             

                            [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msahci\Controller0]

                            "HipmDisabled"=hex:01

                            • 12. Re: Intel SSD 330 120GB often freezes for 60 seconds
                              mustang46

                              I think Trance hit the nail on the head...I'm simply giving up on the 330 drive and going with a samsung 840 pro,

                              Sorry intel, but I think your lack of response to this issue with 330 is telling. I think you wish we would just quietly go away. The 330 line should have never been released, And now that the 335 series is out, Intel is pretending it wasn't..

                              Thanks for nothing.

                              • 13. Re: Intel SSD 330 120GB often freezes for 60 seconds
                                trance

                                Tok, Thank you very much for your advice, but currently I'm not able to check your solution, because I upgraded to Windows 8. I did a clean install, but unfortunately the freezes persist. They are now shorter (around 25 seconds) and when they appear I get 2 entries in the event viewer:

                                "WARNING - storahci - Reset to device, \Device\RaidPort0, was issued.

                                "WARNING - disk - The IO operation at logical block address xxx for Disk 0 was retried."

                                Block addresses each time are different.

                                I hope that Intel release a firmware update soon, because I think this is probably an SSD/Sandforce firmware issue.

                                • 14. Re: Intel SSD 330 120GB often freezes for 60 seconds
                                  MBV2000@intel.com

                                  Please be aware that you are using a system with a SATA controller two generations behind, because of this reason you might experience slow performance and hardware compatibility issues, on this case the recommendation will be to use a SATA II port for better performance.

                                  it is not recommended to use Solid State Drives with legacy systems (more than 4 years old computers) since the SATA controller was not designed to manage the high speed of Solid State Drives.

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