4 Replies Latest reply on Jan 4, 2013 6:26 PM by ramonjsantiago

    Updating RST + Drivers = Lockup on boot.

    Nighthawke

      I just attempted to install the newest (3 December 2012 11.7.0.1013) RST package and the system freezes on boot.

      I managed to squeak out of the lockup by running system repair/restore.

       

      The system thinks it is booting off the 500GB and not the RAID array.

      I switch out the 500gb from the boot lineup in BIOS and it refuses to boot at all.

      How do I go about forcing the array to accept the MBR and boot like it should?hanged

      Or should I do anything at all for it at all since it does run fine?

       

      System Information

      OS name:  Microsoft Windows 7 Professional

      OS version:  6.1.7601 Service Pack 1 7601

      System name:  TINKERTOY

      System manufacturer:  System manufacturer

      System model:  System Product Name

      Processor:  GenuineIntel Intel64 Family 6 Model 26 Stepping 4 2.668  GHz

      BIOS:  American Megatrends Inc., 2101  

       

      Intel® Rapid Storage Technology

      Kit installed:  10.8.0.1003

      User interface version:  10.8.0.1003

      Language:  English (United States)

      Intel RAID controller:  Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller

      Number of SATA ports:  6

      RAID option ROM version:  8.0.0.1038

      Driver version:  10.8.0.1003

      ISDI version:  10.8.0.1003

       

      Device Information

      Name:  Array_0000

      Size:  894 GB

      Available space:  0 GB

      Disk data cache:  Enabled

      Number of volumes:  1

      Volume member:  Volume0

      Number of disks:  3

      Array disk:  WD-WMAV2W654478

      Array disk:  WD-WMAV21945109

      Array disk:  WD-WMAV21920258

       

      Name:  Volume0

      Status:  Normal

      Type:  RAID 5

      Size:  596 GB

      Data stripe size:  64 KB

      Write-back cache:  Enabled

      System volume:  Yes 

      Initialized:  Yes 

      Verification errors found:  0

      Blocks with media errors:  0

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes

      Parent array:  Array_0000

      Number of disks:  3

      Array disk:  WD-WMAV2W654478

      Array disk:  WD-WMAV21945109

      Array disk:  WD-WMAV21920258

       

      Disk on port 0

      Port location:  Internal

      Status:  Normal

      Type:  Hard disk

      Usage:  Available

      Size:  932 GB

      Serial number:  WD-WCAU45527480

      Model:  WDC WD10EADS-00L5B1

      Firmware:  01.01A01

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer rate:  3 Gb/s

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes

       

      Disk on port 1

      Port location:  Internal

      Status:  Normal

      Type:  Hard disk

      Usage:  Array disk

      Size:  298 GB

      Serial number:  WD-WMAV2W654478

      Model:  WDC WD3200AAJS-56M0A0

      Firmware:  01.03E01

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer rate:  3 Gb/s

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes

       

      Disk on port 2

      Port location:  Internal

      Status:  Normal

      Type:  Hard disk

      Usage:  Array disk

      Size:  298 GB

      Serial number:  WD-WMAV21945109

      Model:  WDC WD3200AAJS-65M0A0

      Firmware:  01.03E01

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer rate:  3 Gb/s

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes

       

      Disk on port 4

      Port location:  Internal

      Status:  Normal

      Type:  Hard disk

      Usage:  Array disk

      Size:  298 GB

      Serial number:  WD-WMAV21920258

      Model:  WDC WD3200AAJS-65M0A0

      Firmware:  01.03E01

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer rate:  3 Gb/s

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes

       

      Disk on port 3

      Port location:  Internal

      Status:  Normal

      Type:  Hard disk

      Usage:  Unknown

      Size:  0 GB

      Serial number:  K9GA29J0512

      Model:  HL-DT-ST BD-RE  BH10LS30

      Firmware:  1.00

      System disk:  No

      Password protected:  No

      Disk data cache:  Disabled

      Native command queuing:  No

      SATA transfer rate:  1.5 Gb/s

      Physical sector size:  0 Bytes

      Logical sector size:  0 Bytes

       

      Empty port

      Port:  5

      Port location:  Internal

        • 1. Re: Updating RST + Drivers = Lockup on boot.
          Shane V

          I had problems with these drivers as well.

          I think that your 500 gig drive might have some bios loader that lets your system continue.  While it you should see about resolving this issue, I would not recommend doing so until Intel comes out with drivers that work better (I think 11.7 drivers are junk, and I don't want to deal with them any more).

          • 2. Re: Updating RST + Drivers = Lockup on boot.
            Schossa

            Hi,

             

            I have basically the same problem. After updating the driver Windows 7 freezes on boot.

             

            Only chance is to use the Windows repair menu.

             

            Just to let you know: In contrast to , I did not boot from the RAID device because I am using a seperate system hdd. However, the update still managed to freeze Windows boot.

             

            Sadly, Intel seems not to be interested in this problem.

             

            We need a solution!

            • 3. Re: Updating RST + Drivers = Lockup on boot.
              Nighthawke

              I may have mistaken my assessment of my boot devices. I've checked where my MBR's reside, and oddly both drives report the partition in it on one application, the RAID array another.

               

              Well, I have to assume the array has the current boot partition, I probably misconfigured the BIOS something fierce.  This particular BIOS layout is designed for power users and can be tricky for the regular users.

               

              Has anyone tried these drivers with a scratch installation?

              • 4. Re: Updating RST + Drivers = Lockup on boot.
                ramonjsantiago

                I have the same problem on Windows 8 x64 on an Alienware M18xR2 laptop.

                 

                I wasn't able to recover, refresh, or restore. I had to do a complete reinstall.

                 

                I really wish Intel would address what are obviously problematic drivers.

                 

                 

                On another note, the Alienware drives from Dell are installed. I need the RST client software to migrate the OS that is on a single SSD to two RAID 0 SSDs. The OS was installed with RAID configured in the BIOS.

                 

                Is the RST client available separate from the drivers? Is there other software that works with the RST drivers?