13 Replies Latest reply on Dec 16, 2012 12:19 PM by luis

    Black screen after installing  drivers

    eduardo

      after installing Intel HD VGA driver, reboot, load windows7 and I get a black screen, seems to be off the Hard Disk

      Treated with the latest web and Intel that comes with the MB, but the results are always the same

      My system is Windows 7 64 bits

      CPU: Intel core i5 - 3330

      GPU: Intel Hd Graphics 2500

      8 GB RAM

      MB Asus P8 H61 -M LX3 R2.0 ( Bios: latest version )

        • 1. Re: Black screen after installing  drivers
          nic

          Hi eduardo,

           

          Can you provide me your dxdiag?  (Start -> Run -> dxdiag -> Save All Information)  Just copy and paste the text here so I can take a look at it.

           

          Thanks,

          -Nic

          • 2. Re: Black screen after installing  drivers
            luis

            OK

            ------------------

            Time of this report: 12/8/2012, 22:21:58

                   Machine name: LUIS-PC

               Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

                       Language: Spanish (Regional Setting: Spanish)

            System Manufacturer: System manufacturer

                   System Model: System Product Name

                           BIOS: BIOS Date: 10/08/12 15:59:32 Ver: 08.02

                      Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz (4 CPUs), ~3.0GHz

                         Memory: 8192MB RAM

            Available OS Memory: 7886MB RAM

                      Page File: 2170MB used, 13599MB available

                    Windows Dir: C:\Windows

                DirectX Version: DirectX 11

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

            System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                 DxDiag Version: 6.01.7601.17514 32bit Unicode

             

             

            ------------

            DxDiag Notes

            ------------

                  Display Tab 1: No problems found.

                    Sound Tab 1: No problems found.

                      Input Tab: No problems found.

             

             

            --------------------

            DirectX Debug Levels

            --------------------

            Direct3D:    0/4 (retail)

            DirectDraw:  0/4 (retail)

            DirectInput: 0/5 (retail)

            DirectMusic: 0/5 (retail)

            DirectPlay:  0/9 (retail)

            DirectSound: 0/5 (retail)

            DirectShow:  0/6 (retail)

             

             

            ---------------

            Display Devices

            ---------------

                      Card name: Intel(R) HD Graphics

                   Manufacturer: Intel Corporation

                      Chip type: Intel(R) HD Graphics Family

                       DAC type: Internal

                     Device Key: Enum\PCI\VEN_8086&DEV_0152&SUBSYS_844D1043&REV_09

                 Display Memory: 1760 MB

               Dedicated Memory: 256 MB

                  Shared Memory: 1504 MB

                   Current Mode: 1280 x 1024 (32 bit) (60Hz)

                   Monitor Name: Monitor PnP genérico

                  Monitor Model: AL1716

                     Monitor Id: ACR06B4

                    Native Mode: 1280 x 1024(p) (60.020Hz)

                    Output Type: HD15

                    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

            Driver File Version: 9.17.0010.2875 (English)

                 Driver Version: 9.17.10.2875

                    DDI Version: 11

                   Driver Model: WDDM 1.1

              Driver Attributes: Final Retail

               Driver Date/Size: 10/22/2012 19:40:20, 12615168 bytes

                    WHQL Logo'd: Yes

                WHQL Date Stamp:

              Device Identifier: {D7B78E66-4212-11CF-C878-47A4B7C2C435}

                      Vendor ID: 0x8086

                      Device ID: 0x0152

                      SubSys ID: 0x844D1043

                    Revision ID: 0x0009

            Driver Strong Name: oem9.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2875:pci\ven_8086&dev_0152

                 Rank Of Driver: 00E02001

                    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

               Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   D3D9 Overlay: Supported

                        DXVA-HD: Supported

                   DDraw Status: Enabled

                     D3D Status: Enabled

                     AGP Status: Enabled

            Thanks,

            • 3. Re: Black screen after installing  drivers
              luis

              the graphics operate in this mode  Workaround for black screen problem   but the pc does not turn off, strange

              • 4. Re: Black screen after installing  drivers
                nic

                Thanks for that info luis,

                 

                Can you provide me the system manufacturer/system model please?  It didn't populate in the dxdiag for some reason.  Also, if you are using a custom system, can you tell me what model your motherboard is?

                 

                Thanks,

                -Nic

                • 5. Re: Black screen after installing  drivers
                  luis

                  the pc is assembled by parts

                   

                  motherboard: Asus P8 H61 -M LX3 R2.0

                  • 6. Re: Black screen after installing  drivers
                    nic

                    Looks like the BIOS are up to date.  Can you try the .2828 display driver provided by Asus*?  http://support.asus.com/download.aspx?SLanguage=en&m=P8H61-M%20LX3%20R2.0&p=1&s=39&os=30&hashedid=jsQ4elhaeETolOo2

                     

                    Let me know how it goes,

                    -Nic

                    • 7. Re: Black screen after installing  drivers
                      luis

                      install the 2828 and something very strange happened, restart and continued with the issue, wait 15 to 20 seconds and restart but this time it worked.

                       

                      9.17.10.2867  fail

                      9.17.10.2875  fail

                      9.17.10.2828 okay for now

                       

                      sorry I'm using a translator

                      • 8. Re: Black screen after installing  drivers
                        luis

                        the driver does not work again, after turning off the pc 3 or 4 times

                        9.17.10.2867  fail

                        9.17.10.2875  fail

                        9.17.10.2828  fail

                         

                        I have something wrong with the OS?, I formatted several times windows 7 times

                        • 9. Re: Black screen after installing  drivers
                          nic

                          How are you connecting to your display?  HDMI/other?  Also, what kind of display are you trying to connect to?

                           

                          Thanks,

                          -Nic

                          • 10. Re: Black screen after installing  drivers
                            luis

                            VGA, al1716 acer

                            • 11. Re: Black screen after installing  drivers
                              nic

                              If you go into the BIOS, do you have the option to switch BIOS type to UEFI Class2?  If so, try it and let me know what happens.

                               

                              -Nic

                              • 12. Re: Black screen after installing  drivers
                                luis

                                uefi class not solve the problem, can be RAM problems?

                                • 13. Re: Black screen after installing  drivers
                                  luis

                                  remove a module  and it worked, but the problem continues the next day