3 Replies Latest reply on Dec 7, 2012 1:53 PM by Diego_Intel

    Mobile Intel(R) 4 Series Express - Acceleration Not Available


      I have a Dell Latitude E6400 running Win XP SP3, 4GB ram, with the Mobile Intel(R) 4 Series Express chipset.  I am trying to run a flight simulator which requires some graphic acceleration.  I've done the following:

      1) Updated Mobile Intel(R) 4 Series Express drivers to using the Intel driver update feature.

      2) I've run dxdiag and it shows the following - below:

      3) I've installed the DirectX Control Panel and on the Direct3D tab I have Allow Hardware Acceleration checked.


      Support folks for the flight simulator firm says the problem is that Display Memory shows N/A, and DDraw Status, D3D Status and APG Status show Not Available.


      So how do I fix this so that acceleration is available?


      Thank for any help you can provide.





      System Information


      Time of this report: 12/5/2012, 17:27:32

             Machine name: DOUGLAPTOP

         Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120504-1619)

                 Language: English (Regional Setting: English)

      System Manufacturer: n/a

             System Model: n/a

                     BIOS: n/a

                Processor: Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz (2 CPUs)

                   Memory: 3536MB RAM

                Page File: 940MB used, 4477MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 9.0c (4.09.0000.0904)

      DX Setup Parameters: Not found

           DxDiag Version: 5.03.2600.5512 32bit Unicode



      DxDiag Notes


        DirectX Files Tab: No problems found.

            Display Tab 1: No problems found. Direct3D functionality not available.  You should verify that the driver is a final version from the hardware manufacturer.

              Sound Tab 1: No problems found.

                Music Tab: No problems found.

                Input Tab: No problems found.

              Network Tab: No problems found.



      DirectX Debug Levels


      Direct3D:    0/4 (n/a)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (n/a)

      DirectMusic: 0/5 (n/a)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)



      Display Devices


              Card name: Mobile Intel(R) 4 Series Express Chipset Family

           Manufacturer: Intel Corporation

              Chip type: Mobile Intel(R) 4 Series Express Chipset Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02331028&REV_07

         Display Memory: n/a

           Current Mode: 1440 x 900 (32 bit) (60Hz)

                Monitor: Plug and Play Monitor

        Monitor Max Res: 1600,1200

            Driver Name: igxprd32.dll

         Driver Version: 6.14.0010.5420 (English)

            DDI Version: unknown

      Driver Attributes: Final Retail

      Driver Date/Size: 8/28/2012 18:34:36, 58368 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp: n/a

                    VDD: n/a

               Mini VDD: igxpmp32.sys

          Mini VDD Date: 8/28/2012 18:34:36, 2019200 bytes

      Device Identifier: {D7B78E66-6902-11CF-B466-3922A6C2CB35}

              Vendor ID: 0x8086

              Device ID: 0x2A42

              SubSys ID: 0x02331028

            Revision ID: 0x0007

            Revision ID: 0x0007

            Video Accel:

      Deinterlace Caps: n/a

               Registry: OK

           DDraw Status: Not Available

             D3D Status: Not Available

             AGP Status: Not Available

      DDraw Test Result: Not run

      D3D7 Test Result: Not run

      D3D8 Test Result: Not run

      D3D9 Test Result: Not run