3 Replies Latest reply: Dec 7, 2012 1:53 PM by Diego_Intel RSS

Mobile Intel(R) 4 Series Express - Acceleration Not Available

Doug Community Member
Currently Being Moderated

I have a Dell Latitude E6400 running Win XP SP3, 4GB ram, with the Mobile Intel(R) 4 Series Express chipset.  I am trying to run a flight simulator which requires some graphic acceleration.  I've done the following:

1) Updated Mobile Intel(R) 4 Series Express drivers to using the Intel driver update feature.

2) I've run dxdiag and it shows the following - below:

3) I've installed the DirectX Control Panel and on the Direct3D tab I have Allow Hardware Acceleration checked.


Support folks for the flight simulator firm says the problem is that Display Memory shows N/A, and DDraw Status, D3D Status and APG Status show Not Available.


So how do I fix this so that acceleration is available?


Thank for any help you can provide.





System Information


Time of this report: 12/5/2012, 17:27:32

       Machine name: DOUGLAPTOP

   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120504-1619)

           Language: English (Regional Setting: English)

System Manufacturer: n/a

       System Model: n/a

               BIOS: n/a

          Processor: Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz (2 CPUs)

             Memory: 3536MB RAM

          Page File: 940MB used, 4477MB available

        Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

     DxDiag Version: 5.03.2600.5512 32bit Unicode



DxDiag Notes


  DirectX Files Tab: No problems found.

      Display Tab 1: No problems found. Direct3D functionality not available.  You should verify that the driver is a final version from the hardware manufacturer.

        Sound Tab 1: No problems found.

          Music Tab: No problems found.

          Input Tab: No problems found.

        Network Tab: No problems found.



DirectX Debug Levels


Direct3D:    0/4 (n/a)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)



Display Devices


        Card name: Mobile Intel(R) 4 Series Express Chipset Family

     Manufacturer: Intel Corporation

        Chip type: Mobile Intel(R) 4 Series Express Chipset Family

         DAC type: Internal

       Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02331028&REV_07

   Display Memory: n/a

     Current Mode: 1440 x 900 (32 bit) (60Hz)

          Monitor: Plug and Play Monitor

  Monitor Max Res: 1600,1200

      Driver Name: igxprd32.dll

   Driver Version: 6.14.0010.5420 (English)

      DDI Version: unknown

Driver Attributes: Final Retail

Driver Date/Size: 8/28/2012 18:34:36, 58368 bytes

      WHQL Logo'd: Yes

  WHQL Date Stamp: n/a

              VDD: n/a

         Mini VDD: igxpmp32.sys

    Mini VDD Date: 8/28/2012 18:34:36, 2019200 bytes

Device Identifier: {D7B78E66-6902-11CF-B466-3922A6C2CB35}

        Vendor ID: 0x8086

        Device ID: 0x2A42

        SubSys ID: 0x02331028

      Revision ID: 0x0007

      Revision ID: 0x0007

      Video Accel:

Deinterlace Caps: n/a

         Registry: OK

     DDraw Status: Not Available

       D3D Status: Not Available

       AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run



More Like This

  • Retrieving data ...


  • Correct Answers - 4 points
  • Helpful Answers - 2 points