1 Reply Latest reply on Dec 4, 2012 9:59 AM by nic

    windows crashes after graphic driver installation

    Musab Ahmed

      Hi

      i just got my computer built like a month ago. It has i-5 3450 processor and dh61ww mother board. I have tried by many ways to install hd graphics. Done bios update and everything i could do. But as soon as i install the hd graphics for hd2500 and i restart the comp. My computer crashes right at log in screen and gives the blue screen or few seconds after i log in. I wana know whats the reason if any 1 can answer. I ran the memphis test for my ram. It works just fine. So either its mother board or processor or what. I am noob in this matter plz help. Thanks

        • 1. Re: windows crashes after graphic driver installation
          nic

          Hi Musab Ahmed,

           

          You'll need to uninstall the driver via safemode if you're unable to login normally without crashing.  Afterwards, can you provide a copy of your dxdiag for review? (Start -> Run -> dxdiag -> Save All information).  Just copy and paste that info here and I'll take a look at it.

           

          What driver version did you install?

           

          Thanks,

          -Nic