Thank you for your post. I also sent you a private message.
Something you can do is update to the latest version of the software and wireless drivers, most of these issues are caused due to driver/software mismatch.
Windows* 7 32 bit download Wireless_15.3.1_s32.exe and for Windows* 7 64 bit download Wireless_15.3.1_s64.exe from the link below:
and for the latest dashboard in Windows* 7:
For Windows* 8 32 bit download the file: wireless_15.3.50_e32.exe and fro Windows* 8 64 bit download the wireless_15.3.50_e64.exe form the link below:
For the dashboard download the latest one from here:
I hope this helps