I bought a i5 2500k processor on OCT 25th, 2012. From the start onwards i have encountered boot loop issue and occasional screen freeze. I thought it was a mobo problem so i went on to change the mobo from Gigabyte to MSI. To my dismay the problem didn't go away.
I contacted the Intel Support Chat and i don't have any idea whether they are really qualified enough. They keep on asking me to change the RAM and PSU and i followed their advice as they were experts. Again to my dismay the problem still existed. I went with them again to ask for solutions and they simply asked me to contact the local support group. I have no idea how to contact the local support group.
Now i am really tired and frustrated and i5 2500k is a real crappy product. I am going to throw it to the ditch. I was previously using an AMD system which had no trouble for the past two years. I going to continue with AMD and i will not think of getting a intel product again in my life.
I do not have the details but I believe the request to replace the parts was in the best interest of using the appropriate components and for the sake of the troubleshooting to narrow the cause of the issue properly. Unfortunately, sometimes the solution is not revealed by replacing the first suspected component.
Contacting your local support group means that you may get further support or may replace the product by Intel support near your geographic area. You can find the contact information here: