6 Replies Latest reply: Nov 27, 2013 6:44 PM by y2kim RSS

Dual Monitors - Intel(R) HD Graphics

Tim Collins Community Member
Currently Being Moderated

Hi all,

 

I am using a HP Pro 3300 series SFF running windows 7.

 

I am attempting to use a second monitor with theis machine. The first being feed via VGA port and the second via the DVI port with an adapter to a VGA monitor..

 

One monitor has VGA and tje second has a DVI input

 

The monitor that works is the one fed from the VGA port. I have updated the driver for the Intel(R) HD Graphics card, which was standard, have tried to activate this in the control panel but I am consistently told that the second monitor can't be detected. This is also the same result when I open up the Intel Graphics Control Menu, point to Multiple Displays, it is only seeing one monitor (Primary Dispaly) and can only select single display (Operating Mode).

 

I'm not sure what else to try and any help and advice would be greatly appreciated.

 

 

Best Regards and Thank You

  • 1. Re: Dual Monitors - Intel(R) HD Graphics
    nic Community Member
    Currently Being Moderated

    Hi Tim,

     

    This might be an issue associated with the adapter you're trying to use.  It sounds like you have two VGA connections on your system though if I'm reading your description right. I'm assuming (correct me if I'm wrong) that both monitors also have a VGA connection you can use?  Or is the other one DVI-only?  Try testing the following things;

     

    1. Try plugging in just one monitor, the one that hasn't worked - using the VGA cable.  Does the monitor work this way?

    2. Try plugging in (one at a time) both monitors into the second VGA port.  Do they both work this way?

     

    Lastly, can you provide a copy of your dxdiag for review?  (Start -> Run -> dxdiag -> Save All Information).

     

    Thank you,

    -Nic

  • 2. Re: Dual Monitors - Intel(R) HD Graphics
    Tim Collins Community Member
    Currently Being Moderated

    Hi Nic,

     

    Thanks for your reply.

     

    Since my last messge, we have tried to use a second monitor (monitor B) that has a DVI input as well as a VGA input. This has been connected to the PC via a dvi cable and we are getting the same issue.

     

    Plugging in monitor A for single use with the VGA cable works fine.

     

    Plugging in monitor B for single use with the VGA cable works fine.

     

    Plugging in monitor A (VGA) and monitor B (DVI to VGA adapter through to VGA cable), only works from monitor A

     

    Plugging in monitor A (VGA) and monitor B (DVI cable) only works from monitor A. On a reboot the windows animations starts but on login screen only monitor A works.

     

    This PC only has one VGA port and one DVI port.

     

    Please see below for dxdiag text. Many thanks again, hope you can help.

     

    ------------------
    System Information
    ------------------
    Time of this report: 11/28/2012, 14:13:13
           Machine name: VUE-50270
       Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
               Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
           System Model: HP Pro 3300 Series SFF
                   BIOS: BIOS Date: 02/14/2012 CUP_715.rom Ver: 7.15
              Processor: Intel(R) Pentium(R) CPU G630 @ 2.70GHz (2 CPUs), ~2.7GHz
                 Memory: 4096MB RAM
    Available OS Memory: 2984MB RAM
              Page File: 871MB used, 5096MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: Intel(R) HD Graphics
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics Family
               DAC type: Internal
             Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_2ABF103C&REV_09
         Display Memory: 1300 MB
       Dedicated Memory: 64 MB
          Shared Memory: 1236 MB
           Current Mode: 1280 x 1024 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: XA7-17
             Monitor Id: PTS030C
            Native Mode: unknown
            Output Type: HD15
            Driver Name: igdumd32.dll,igd10umd32.dll,igd10umd32.dll
    Driver File Version: 8.15.0010.2696 (English)
         Driver Version: 8.15.10.2696
            DDI Version: 10.1
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 3/19/2012 22:26:56, 6120960 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B78E66-4242-11CF-0479-B50AA9C2C535}
              Vendor ID: 0x8086
              Device ID: 0x0102
              SubSys ID: 0x2ABF103C
            Revision ID: 0x0009
    Driver Strong Name: oem3.inf:IntelGfx.NTx86.6.0:iSNBD0:8.15.10.2696:pci\ven_8086&dev_0102
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description:
    Default Sound Playback: No
    Default Voice Playback: No
                Hardware ID:
            Manufacturer ID:
                 Product ID:
                       Type:
                Driver Name:
             Driver Version:
          Driver Attributes:
                WHQL Logo'd:
              Date and Size:
                Other Files:
            Driver Provider:
             HW Accel Level: Emulation Only
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: USB Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x0010
            FF Driver: n/a

          Device Name: USB Keyboard
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x0010
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1C26
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | Driver: usbhub.sys, 3/25/2011 02:58:37, 258560 bytes
    | Driver: usbd.sys, 3/25/2011 02:57:53, 5888 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 3/25/2011 02:58:37, 258560 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x0461, 0x0010
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 09:50:10, 28160 bytes
    | Driver: kbdclass.sys, 7/14/2009 01:20:36, 42576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 23:11:24, 80896 bytes
    | Driver: kbdclass.sys, 7/14/2009 01:20:36, 42576 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x045E, 0x00CB
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 23:45:08, 26112 bytes
    | Driver: mouclass.sys, 7/14/2009 01:20:44, 41552 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 12:30:12, 53120 bytes
    | Driver: sermouse.sys, 7/13/2009 23:45:08, 19968 bytes
    | Driver: mouclass.sys, 7/14/2009 01:20:44, 41552 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
    Free Space: 453.7 GB
    Total Space: 476.8 GB
    File System: NTFS
          Model: ST3500413AS ATA Device

          Drive: D:
          Model: hp DVD-RAM GH80N ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 08:38:10, 108544 bytes

    --------------
    System Devices
    --------------
         Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_2ABF103C&REV_04\3&11583659&0&B0
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
    Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E2
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

         Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_2ABF103C&REV_05\3&11583659&0&D0
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 02:57:58, 43008 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:07, 284672 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:37, 258560 bytes

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
    Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E1
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

         Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_2ABF103C&REV_05\3&11583659&0&E8
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 02:57:58, 43008 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:07, 284672 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:37, 258560 bytes

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E0
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

         Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_2ABF103C&REV_05\3&11583659&0&FB
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
    Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_2ABF103C&REV_05\3&11583659&0&FA
       Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:01, 28032 bytes
       Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 01:19:03, 42560 bytes
       Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 01:26:15, 21584 bytes
       Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 12:29:12, 132992 bytes

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_2ABF103C&REV_05\3&11583659&0&D8
       Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 09:59:29, 108544 bytes

         Name: Intel(R) HD Graphics
    Device ID: PCI\VEN_8086&DEV_0102&SUBSYS_2ABF103C&REV_09\3&11583659&0&10
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
    Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E5
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

         Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101
    Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_2ABF103C&REV_09\3&11583659&0&08
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
    Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E4
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

         Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
    Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_2ABF103C&REV_09\3&11583659&0&00
       Driver: n/a

         Name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C
    Device ID: PCI\VEN_8086&DEV_1C5C&SUBSYS_2ABF103C&REV_05\3&11583659&0&F8
       Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 01:20:43, 13888 bytes

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
    Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E3
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

         Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2ABF103C&REV_06\01000000684CE00000
       Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
    AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
    AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
    SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

    WDM Streaming Capture Devices:
    ,0x00000000,0,0,,
    Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    WDM Streaming Rendering Devices:
    Realtek HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Audio Renderers:
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

  • 3. Re: Dual Monitors - Intel(R) HD Graphics
    nic Community Member
    Currently Being Moderated

    So this is what I've got so far, let me know if I'm wrong;

     

    MonitorConfigs.png

     

    Blue ended cables are VGA, white ended are DVI, and blue end with white end is the vga cable + vga/dvi adapter.  These are the configs you've tried, right?

     

    This tells me that both monitors are functional, so that's good.  Have you tried following this guide on how to enable multi-display?  http://www.intel.com/support/graphics/sb/cs-031026.htm

     

    Also, while looking at the support page for your machine (HP Pro 3300 Small Form Factor), I noticed that they did not have a display driver for Intel.  However, they did have drivers for AMD and Nvidia.  Does your machine use one of these graphics cards?  They didn't show up in your dxdiag, so I'm curious as to why there is neither a card that meets the system specs of your machine from the website, OR an OEM provided Intel graphics driver.

     

    However, in the situation that you do not have an add-on graphics card - you can try using one of our drivers to see if it resolves your issue, since we can't find one on the HP site.  You've got an Intel® Pentium™ G630 with Intel® HD Graphics™ - so I would suggest using our Intel® Driver Update Utility located here; Intel Download Center

     

    Let this utility determine the proper driver for you to download, and after it's done - give your dual monitor setup a try and let me know if it works or not.

     

    Thanks,

    -Nic

  • 4. Re: Dual Monitors - Intel(R) HD Graphics
    Tim Collins Community Member
    Currently Being Moderated

    Hi Nic,

     

    You were correct with the diagram.

     

    I had tried the guide before contacting you but unfortunately only 'single monitor' is available and there is not an option to select multi screens.

     

    There was however a driver update for the graphics card but this still didnt yeild any results.

     

    Is there anything else we can try?

     

    Thanks again.

  • 5. Re: Dual Monitors - Intel(R) HD Graphics
    nic Community Member
    Currently Being Moderated

    What about the add-on graphics cards I mentioned before; do you have any of those?

  • 6. Re: Dual Monitors - Intel(R) HD Graphics
    y2kim Community Member
    Currently Being Moderated

    Please note HP 3300 SFF PC support DVI-D only, not DVI-I.

    see product spec below

    http://h18004.www1.hp.com/products/quickspecs/14042_div/14042_div.pdf

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