6 Replies Latest reply: Nov 27, 2013 6:44 PM by y2kim RSS

    Dual Monitors - Intel(R) HD Graphics

    Tim Collins

      Hi all,

       

      I am using a HP Pro 3300 series SFF running windows 7.

       

      I am attempting to use a second monitor with theis machine. The first being feed via VGA port and the second via the DVI port with an adapter to a VGA monitor..

       

      One monitor has VGA and tje second has a DVI input

       

      The monitor that works is the one fed from the VGA port. I have updated the driver for the Intel(R) HD Graphics card, which was standard, have tried to activate this in the control panel but I am consistently told that the second monitor can't be detected. This is also the same result when I open up the Intel Graphics Control Menu, point to Multiple Displays, it is only seeing one monitor (Primary Dispaly) and can only select single display (Operating Mode).

       

      I'm not sure what else to try and any help and advice would be greatly appreciated.

       

       

      Best Regards and Thank You

        • 1. Re: Dual Monitors - Intel(R) HD Graphics
          nic

          Hi Tim,

           

          This might be an issue associated with the adapter you're trying to use.  It sounds like you have two VGA connections on your system though if I'm reading your description right. I'm assuming (correct me if I'm wrong) that both monitors also have a VGA connection you can use?  Or is the other one DVI-only?  Try testing the following things;

           

          1. Try plugging in just one monitor, the one that hasn't worked - using the VGA cable.  Does the monitor work this way?

          2. Try plugging in (one at a time) both monitors into the second VGA port.  Do they both work this way?

           

          Lastly, can you provide a copy of your dxdiag for review?  (Start -> Run -> dxdiag -> Save All Information).

           

          Thank you,

          -Nic

          • 2. Re: Dual Monitors - Intel(R) HD Graphics
            Tim Collins

            Hi Nic,

             

            Thanks for your reply.

             

            Since my last messge, we have tried to use a second monitor (monitor B) that has a DVI input as well as a VGA input. This has been connected to the PC via a dvi cable and we are getting the same issue.

             

            Plugging in monitor A for single use with the VGA cable works fine.

             

            Plugging in monitor B for single use with the VGA cable works fine.

             

            Plugging in monitor A (VGA) and monitor B (DVI to VGA adapter through to VGA cable), only works from monitor A

             

            Plugging in monitor A (VGA) and monitor B (DVI cable) only works from monitor A. On a reboot the windows animations starts but on login screen only monitor A works.

             

            This PC only has one VGA port and one DVI port.

             

            Please see below for dxdiag text. Many thanks again, hope you can help.

             

            ------------------
            System Information
            ------------------
            Time of this report: 11/28/2012, 14:13:13
                   Machine name: VUE-50270
               Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
                       Language: English (Regional Setting: English)
            System Manufacturer: Hewlett-Packard
                   System Model: HP Pro 3300 Series SFF
                           BIOS: BIOS Date: 02/14/2012 CUP_715.rom Ver: 7.15
                      Processor: Intel(R) Pentium(R) CPU G630 @ 2.70GHz (2 CPUs), ~2.7GHz
                         Memory: 4096MB RAM
            Available OS Memory: 2984MB RAM
                      Page File: 871MB used, 5096MB available
                    Windows Dir: C:\Windows
                DirectX Version: DirectX 11
            DX Setup Parameters: Not found
               User DPI Setting: Using System DPI
            System DPI Setting: 96 DPI (100 percent)
                DWM DPI Scaling: Disabled
                 DxDiag Version: 6.01.7601.17514 32bit Unicode

            ------------
            DxDiag Notes
            ------------
                  Display Tab 1: No problems found.
                    Sound Tab 1: No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.
                      Input Tab: No problems found.

            --------------------
            DirectX Debug Levels
            --------------------
            Direct3D:    0/4 (retail)
            DirectDraw:  0/4 (retail)
            DirectInput: 0/5 (retail)
            DirectMusic: 0/5 (retail)
            DirectPlay:  0/9 (retail)
            DirectSound: 0/5 (retail)
            DirectShow:  0/6 (retail)

            ---------------
            Display Devices
            ---------------
                      Card name: Intel(R) HD Graphics
                   Manufacturer: Intel Corporation
                      Chip type: Intel(R) HD Graphics Family
                       DAC type: Internal
                     Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_2ABF103C&REV_09
                 Display Memory: 1300 MB
               Dedicated Memory: 64 MB
                  Shared Memory: 1236 MB
                   Current Mode: 1280 x 1024 (32 bit) (60Hz)
                   Monitor Name: Generic PnP Monitor
                  Monitor Model: XA7-17
                     Monitor Id: PTS030C
                    Native Mode: unknown
                    Output Type: HD15
                    Driver Name: igdumd32.dll,igd10umd32.dll,igd10umd32.dll
            Driver File Version: 8.15.0010.2696 (English)
                 Driver Version: 8.15.10.2696
                    DDI Version: 10.1
                   Driver Model: WDDM 1.1
              Driver Attributes: Final Retail
               Driver Date/Size: 3/19/2012 22:26:56, 6120960 bytes
                    WHQL Logo'd: Yes
                WHQL Date Stamp:
              Device Identifier: {D7B78E66-4242-11CF-0479-B50AA9C2C535}
                      Vendor ID: 0x8086
                      Device ID: 0x0102
                      SubSys ID: 0x2ABF103C
                    Revision ID: 0x0009
            Driver Strong Name: oem3.inf:IntelGfx.NTx86.6.0:iSNBD0:8.15.10.2696:pci\ven_8086&dev_0102
                 Rank Of Driver: 00E62001
                    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
               Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                   D3D9 Overlay: Supported
                        DXVA-HD: Supported
                   DDraw Status: Enabled
                     D3D Status: Enabled
                     AGP Status: Enabled

            -------------
            Sound Devices
            -------------
                        Description:
            Default Sound Playback: No
            Default Voice Playback: No
                        Hardware ID:
                    Manufacturer ID:
                         Product ID:
                               Type:
                        Driver Name:
                     Driver Version:
                  Driver Attributes:
                        WHQL Logo'd:
                      Date and Size:
                        Other Files:
                    Driver Provider:
                     HW Accel Level: Emulation Only
                          Cap Flags: 0x0
                Min/Max Sample Rate: 0, 0
            Static/Strm HW Mix Bufs: 0, 0
            Static/Strm HW 3D Bufs: 0, 0
                          HW Memory: 0
                   Voice Management: No
            EAX(tm) 2.0 Listen/Src: No, No
               I3DL2(tm) Listen/Src: No, No
            Sensaura(tm) ZoomFX(tm): No

            ---------------------
            Sound Capture Devices
            ---------------------
            -------------------
            DirectInput Devices
            -------------------
                  Device Name: Mouse
                     Attached: 1
                Controller ID: n/a
            Vendor/Product ID: n/a
                    FF Driver: n/a

                  Device Name: Keyboard
                     Attached: 1
                Controller ID: n/a
            Vendor/Product ID: n/a
                    FF Driver: n/a

                  Device Name: USB Keyboard
                     Attached: 1
                Controller ID: 0x0
            Vendor/Product ID: 0x0461, 0x0010
                    FF Driver: n/a

                  Device Name: USB Keyboard
                     Attached: 1
                Controller ID: 0x0
            Vendor/Product ID: 0x0461, 0x0010
                    FF Driver: n/a

            Poll w/ Interrupt: No

            -----------
            USB Devices
            -----------
            + USB Root Hub
            | Vendor/Product ID: 0x8086, 0x1C26
            | Matching Device ID: usb\root_hub20
            | Service: usbhub
            | Driver: usbhub.sys, 3/25/2011 02:58:37, 258560 bytes
            | Driver: usbd.sys, 3/25/2011 02:57:53, 5888 bytes
            |
            +-+ Generic USB Hub
            | | Vendor/Product ID: 0x8087, 0x0024
            | | Location: Port_#0001.Hub_#0002
            | | Matching Device ID: usb\class_09
            | | Service: usbhub
            | | Driver: usbhub.sys, 3/25/2011 02:58:37, 258560 bytes

            ----------------
            Gameport Devices
            ----------------

            ------------
            PS/2 Devices
            ------------
            + HID Keyboard Device
            | Vendor/Product ID: 0x0461, 0x0010
            | Matching Device ID: hid_device_system_keyboard
            | Service: kbdhid
            | Driver: kbdhid.sys, 11/20/2010 09:50:10, 28160 bytes
            | Driver: kbdclass.sys, 7/14/2009 01:20:36, 42576 bytes
            |
            + Terminal Server Keyboard Driver
            | Matching Device ID: root\rdp_kbd
            | Upper Filters: kbdclass
            | Service: TermDD
            | Driver: i8042prt.sys, 7/13/2009 23:11:24, 80896 bytes
            | Driver: kbdclass.sys, 7/14/2009 01:20:36, 42576 bytes
            |
            + HID-compliant mouse
            | Vendor/Product ID: 0x045E, 0x00CB
            | Matching Device ID: hid_device_system_mouse
            | Service: mouhid
            | Driver: mouhid.sys, 7/13/2009 23:45:08, 26112 bytes
            | Driver: mouclass.sys, 7/14/2009 01:20:44, 41552 bytes
            |
            + Terminal Server Mouse Driver
            | Matching Device ID: root\rdp_mou
            | Upper Filters: mouclass
            | Service: TermDD
            | Driver: termdd.sys, 11/20/2010 12:30:12, 53120 bytes
            | Driver: sermouse.sys, 7/13/2009 23:45:08, 19968 bytes
            | Driver: mouclass.sys, 7/14/2009 01:20:44, 41552 bytes

            ------------------------
            Disk & DVD/CD-ROM Drives
            ------------------------
                  Drive: C:
            Free Space: 453.7 GB
            Total Space: 476.8 GB
            File System: NTFS
                  Model: ST3500413AS ATA Device

                  Drive: D:
                  Model: hp DVD-RAM GH80N ATA Device
                 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 08:38:10, 108544 bytes

            --------------
            System Devices
            --------------
                 Name: Intel(R) Management Engine Interface
            Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_2ABF103C&REV_04\3&11583659&0&B0
               Driver: n/a

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
            Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E2
               Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

                 Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
            Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_2ABF103C&REV_05\3&11583659&0&D0
               Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 02:57:58, 43008 bytes
               Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:07, 284672 bytes
               Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:37, 258560 bytes

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
            Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E1
               Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

                 Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
            Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_2ABF103C&REV_05\3&11583659&0&E8
               Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 02:57:58, 43008 bytes
               Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:07, 284672 bytes
               Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 02:58:37, 258560 bytes

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
            Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E0
               Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

                 Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
            Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_2ABF103C&REV_05\3&11583659&0&FB
               Driver: n/a

                 Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
            Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_2ABF103C&REV_05\3&11583659&0&FA
               Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:01, 28032 bytes
               Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 01:19:03, 42560 bytes
               Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 01:26:15, 21584 bytes
               Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 12:29:12, 132992 bytes

                 Name: High Definition Audio Controller
            Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_2ABF103C&REV_05\3&11583659&0&D8
               Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 09:59:29, 108544 bytes

                 Name: Intel(R) HD Graphics
            Device ID: PCI\VEN_8086&DEV_0102&SUBSYS_2ABF103C&REV_09\3&11583659&0&10
               Driver: n/a

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
            Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E5
               Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

                 Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101
            Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_2ABF103C&REV_09\3&11583659&0&08
               Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
            Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E4
               Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

                 Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
            Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_2ABF103C&REV_09\3&11583659&0&00
               Driver: n/a

                 Name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C
            Device ID: PCI\VEN_8086&DEV_1C5C&SUBSYS_2ABF103C&REV_05\3&11583659&0&F8
               Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 01:20:43, 13888 bytes

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
            Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_2ABF103C&REV_B5\3&11583659&0&E3
               Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 12:30:06, 153984 bytes

                 Name: Realtek PCIe GBE Family Controller
            Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2ABF103C&REV_06\01000000684CE00000
               Driver: n/a

            ------------------
            DirectShow Filters
            ------------------

            DirectShow Filters:
            WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
            WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
            WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
            MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
            Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
            WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
            WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
            Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
            Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
            DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
            Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
            WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
            Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
            AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
            VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
            SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
            AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
            StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
            MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
            MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
            SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
            MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
            Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
            SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
            Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
            MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
            DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
            Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
            Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
            ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
            Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
            MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
            Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
            Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
            VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
            WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
            VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
            File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
            DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
            Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
            AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
            RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
            Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
            WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
            MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
            DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
            SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
            Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
            MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
            Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
            StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
            Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
            AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
            AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
            Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
            Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
            StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
            AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
            Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
            File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
            File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
            AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
            AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
            SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
            Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
            BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
            MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

            WDM Streaming Tee/Splitter Devices:
            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Video Compressors:
            WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
            WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
            MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
            DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
            MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
            Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Audio Compressors:
            WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
            WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
            IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
            PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
            Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
            GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
            CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
            CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
            MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

            PBDA CP Filters:
            PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
            PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
            PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

            Midi Renderers:
            Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
            Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

            WDM Streaming Capture Devices:
            ,0x00000000,0,0,,
            Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
            Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
            Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            WDM Streaming Rendering Devices:
            Realtek HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            BDA Network Providers:
            Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

            Multi-Instance Capable VBI Codecs:
            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

            BDA Transport Information Renderers:
            BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
            MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

            BDA CP/CA Filters:
            Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
            Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
            PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
            XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

            WDM Streaming Communication Transforms:
            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Audio Renderers:
            Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
            Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

            ---------------
            EVR Power Information
            ---------------
            Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
              Quality Flags: 2576
                Enabled:
                Force throttling
                Allow half deinterlace
                Allow scaling
                Decode Power Usage: 100
              Balanced Flags: 1424
                Enabled:
                Force throttling
                Allow batching
                Force half deinterlace
                Force scaling
                Decode Power Usage: 50
              PowerFlags: 1424
                Enabled:
                Force throttling
                Allow batching
                Force half deinterlace
                Force scaling
                Decode Power Usage: 0

            • 3. Re: Dual Monitors - Intel(R) HD Graphics
              nic

              So this is what I've got so far, let me know if I'm wrong;

               

              MonitorConfigs.png

               

              Blue ended cables are VGA, white ended are DVI, and blue end with white end is the vga cable + vga/dvi adapter.  These are the configs you've tried, right?

               

              This tells me that both monitors are functional, so that's good.  Have you tried following this guide on how to enable multi-display?  http://www.intel.com/support/graphics/sb/cs-031026.htm

               

              Also, while looking at the support page for your machine (HP Pro 3300 Small Form Factor), I noticed that they did not have a display driver for Intel.  However, they did have drivers for AMD and Nvidia.  Does your machine use one of these graphics cards?  They didn't show up in your dxdiag, so I'm curious as to why there is neither a card that meets the system specs of your machine from the website, OR an OEM provided Intel graphics driver.

               

              However, in the situation that you do not have an add-on graphics card - you can try using one of our drivers to see if it resolves your issue, since we can't find one on the HP site.  You've got an Intel® Pentium™ G630 with Intel® HD Graphics™ - so I would suggest using our Intel® Driver Update Utility located here; Intel Download Center

               

              Let this utility determine the proper driver for you to download, and after it's done - give your dual monitor setup a try and let me know if it works or not.

               

              Thanks,

              -Nic

              • 4. Re: Dual Monitors - Intel(R) HD Graphics
                Tim Collins

                Hi Nic,

                 

                You were correct with the diagram.

                 

                I had tried the guide before contacting you but unfortunately only 'single monitor' is available and there is not an option to select multi screens.

                 

                There was however a driver update for the graphics card but this still didnt yeild any results.

                 

                Is there anything else we can try?

                 

                Thanks again.

                • 5. Re: Dual Monitors - Intel(R) HD Graphics
                  nic

                  What about the add-on graphics cards I mentioned before; do you have any of those?

                  • 6. Re: Dual Monitors - Intel(R) HD Graphics
                    y2kim

                    Please note HP 3300 SFF PC support DVI-D only, not DVI-I.

                    see product spec below

                    http://h18004.www1.hp.com/products/quickspecs/14042_div/14042_div.pdf