We've seen this if you're logging in via Terminal Services. It has to do with User Permissions in Windows* If you are trying to configure it via Terminal Services try this solution:
Otherwise, if you're seeing this issue while physicaly infront of the computer then it could be a couple other things.
- During install ensure you have Intel(R) Proset for Windows* Device Manager is selected.
If you did that already and it's still not showing, then:
- Ensure WMI service is started
Hope that helps.
Thank you very much! That resolved the problem.