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If you bought the retail boxed version product code BX80619I73930K please contact the Technical Department for warranty assistance; you will need to have the following information listed for warranty validation purposes: http://www.intel.com/support/processors/sb/CS-030330.htm besides a brief explanation of your issue.
If looking to buy the processor instead, the box label needs to indicate the sSpec code SR0KY as this is the C2 stepping. C1 stepping has sSpec SR0H9.
Please confirm the Ordering and Spec information at: http://ark.intel.com/products/63697/Intel-Core-i7-3930K-Processor-12M-Cache-up-to-3_80-GHz?q=i7-3930K
You can contact us via chat or phones: http://www.intel.com/p/en_US/support/contactsupport
@intel_karla, i did confirm the spec code when i ordered the CPU and the box had SR0KY listed. either motherboard couldn't list it correctly as C2 stepping or the CPU was faulty even with the correct spec code.
Newegg is sending a new CPU supposedly ensuring it is C2 stepping.
if it is listed in BIOS as C1 again, i'll just get another motherboard as the asus sabertooth x79 must not be factory setup correctly to handle C2.
thanks for your reply